J. Crew

I've purchased at least four pairs of pants that have been up to 9 inches larger than the size chart indicated. After talking with the JCrew representative, I was told that the size chart is generalized and not specific to any particular piece of clothing. They're good about letting you return and replace even with items that are final sale, but it is particularly difficult to figure out what size to order because they do not have specific size information for each item offered, I think they need to be honest that the size chart is just a general guess and not specific to any particular garment.

I was on the phone for one hour to return something and they never could manage to help me do it.
The quality is poor and now they buy from third party manufacturers and will not let you return them to j crew site when you have NO idea that they are not a part of J crew
They will soon go chapter 11

I've been shopping at Jcrew since I was in college, so more than a few years. I even worked for the company for the better part of three years. I recently emailed Jcrew about not getting my birthday reward this year and the csr who emailed me back was extremely rude and didn't even use my name. Just a generic response. And she told me that "sadly" I didn't qualify for the reward. Um yes I do, got it last year in fact, but it's only 20 bucks so no biggie. Worst csr experience I've ever had with Jcrew. Maybe it was a bot? If not then the company needs to start training their employees better because otherwise, they'll keep losing loyal customers like myself. I'll be shopping at Nordstrom and Bean from now on.

I ordered a cashmere sweater for my brother in late November. Because of medical issues,, he didn't open his holiday package until January. It came in the wrong color and style. He tried to return it or exchange it but the hers said it was too late. He sent it back to me and I also tried to return or exchange it. Again they said it was too late. Is this company failing? Who runs this awful company? It used to be a decent store but now I wouldn't waste my time on these creeps. They sure don't know anything about customer satisfaction!

I place 3 times the same order. First time I placed it online and got a confirmation and 24 hours later I got a cancellation email. The remaining two times I placed the order over the phone and was assured it will not get cancelled but it did until I called again. Guess what it again got cancelled. How can you run an online store this way?

I finally walked into their outlet mall and ordered another product but since my size was not in store they shipped it. This time I got the order with security censor so again I had to go back to the store to get it removed. Horrible experience both in store and online.

I bought 2 duplicate jeans that were the same size and style I already had.
They were so big I could not keep them up without tightening my belt where the material folded over.
They were a straight leg w34/32 and fit like they were at least a w36.
What's happening in Bangladeshi?
Very disappointed in a blue Jean company that I thought was better.

I ordered a t shirt and a pants and got a dress instead and customer service keep telling that the item was already delivered…
Bad service to order online and low quality clothing.
This was my first online order.
Not recommended

I placed a large order. The order was confirmed. When I checked the website to see when the order would arrive, it said order "canceled". They did not notify me. When I got a customer service agent on the phone, he read me a prepared statement saying there were "discount discrepancies" and they would not honor them or send my order. No other explanation. All the items I tried to order are still available at a much higher price.

JCrew used to sell good quality clothing but it changed a couple of years ago. Cashmere sweaters used to cost $180 but its all worth it, they have the best colors compared to other brands and it last for a long time. But after that couple of years, yes the price is lower but the quality is poor. 2 cashmerE sweaters from them after hand washing shrunk. The "merino" they sell is so thin not worth the price.

I bought a lot of things with a coupon code. The coupon code didn't work, even though it said it did until it processed my payment. So shady! I called them within minutes and told them what happened. They assured me I would be returned the money. That was 2 weeks ago! I keep calling and they say because I used Applepay it takes longer to process the refund. I wonder how much longer it is going to to take for them to give me my money back.

JCrew misleads customers with a "30 day return policy." When you order online, it's really more like a week (JCrew subtracts the time it takes them and their shippers to send the package, send the return, and then process the return) Direct quote from customer service: "it takes up to two weeks for the return to be completed and the policy indicates that returns need to be processed and received within the 30 day window"... shady practice, I would avoid doing business with this company.

I just purchased over $350 worth of merchandise on JCrew.com. I needed to return 1 item, a belt and they charged me $7 to return the item. I purchased from many stores over the holiday and even the less expensive stores returned items for free. They just lost a customer.

I ordered 2 robes which were not cheap. When they arrived I expected there to be some quality to them based on the price. They were incredibly thin, cheaply made, ill-fitting, way too small and not at all true to size. I tried returning them, and J-crew made me return them separately so they could charge me two return shipping fees (even though they were shipped to me in one package). Then they charged a restock fee on top? When the sizes advertised were not even close to accurate. This is irresponsible and there is apparently no regard for the planet. Why insist on needless packing materials, postage, etc? Just to make an extra few bucks off your customers instead of serving their needs. Pathetic.

Their quality has way downhill and sizes got weird. Plus they closed most stores so if u order online and need to return they charge 7.50. Unacceptable!

I love the T-shirt, the material is good quality, small knit, has stretch, but does not get all stretched out like some of my other tee's. So you can wear it more than once without washing & it still looks great.

Three separate times I have ordered a pair of New Balance sneakers and all three times the shipping date was pushed back over several weeks and then canceled. I can understand this happening one time. They were in stock two of the times and this still occurred. I will be ordering from another company hear on out. Customer service was polite, but absolutely nothing was done. Oops, sorry is not enough. Sorry, J. Crew moving on.

I asked a question and the 2 managers where not able to help me. That's fine. But what is not fine is their service, one manager said she was busy doing something when the regular employee asked her to speak with me. I over heard her say I'm busy doing something. I asked a question and she says I'll ask the other manager, but I doubt it. Other manager came out, she did not even make eye contact with me, she says as she's walking up to the desk, sorry, cannot help., try to do it online. I stated they have helped me before, then she got a bad attitude with me and literally blew me off. I will never step foot in that store ever again. How di hire these people, where has all the good customer service gone. Very sad

Wow what poor customer service. I sent some returns from an online order 7 days before they were due and they apparently got there 2 days late and J Crew customer service refuses to issue a refund. So many emails back and forth and not a single helpful response. Will never shop with them again.

TERRIBLE company in customer service. I wish there is zero or minus rating. I hope the company stops this non-sense policy of "final sale". All other big retailers do not have this policy. The store manager was very rude and refused to return a defective merchandise that worth $24. I hope this $24 will save the company from its financial trouble. Shame on them. I have been a customer for almost 15 years.

I ordered something 7 days ago. There is no information available on the status of my order. When I check online it just says "open." When I email the person J Crew says to email re orders I get no response. I have been on hold with the 800 number for 30 minutes so far. I find it hard to understand why a well established company cannot handle the basics of customer service. I would cancel my order--but, naturally, there is no way to do this online, by phone, or by email. I'll never order from J Crew again.

I ordered a T-shirt with three buttons on the front on 1/30/20. Since then, I've worn it about 8 times. Two of the three buttons have cracked into pieces and fallen off recently when I was simply fastening them. Clearly the buttons are of very poor quality. I wrote to J Crew - and they responded that since it's been more than 30 days since the purchase, they aren't responsible. Really? If buttons were to break into pieces after 31 days, J Crew considers that acceptable? Sad, as J Crew used to be a respectable company.

I have had multiple issues with J Crew items. I ordered several of their T shirts and after just a couple of wears (gentle wash & hang dry) the shirts all got little holes all along the lower half. I ordered my mother a sweater and it was such a poor quality I took it back to the store and was told I had to return via postal service. I was charged $7.50 in shipping and then I still didn't get my money back. They sent me a "credit". J Crew is $#*!! You will be sorry if you purchase from them. One tip... if you do buy from them don't do it on line.

J. Crew used to be a mainstay in American goods, gorgeous streamlined wearables now are a bit shoddy and cheap. Again, companies outsourcing to factories where the 'fast fashion' churn out is effecting quality and thereby met with sizing issues and cheaper materials and low quality garments. Some basics are still ok, it's hit and miss. Online the customer service is pretty much non-existent. Wait for sales of certain products, coupon codes and such, if you are a fan of the J. Crew brand.