Here’s what consumers have asked with answers from Jewelry and findings staff and previous consumers.
Legit. I've ordered several times and always received every items I've ordered.
It is very easy to get a hold of customer service. If you need help, you just send a "ticket" (which is a message) to them and they reply to it pretty quickly. The "Ticket Center" is located both under your account information and under your orders information. It is easy peasy.
Prices of course and quality and word of mouth from others on YouTube whom make jewelry tutorials.