JibJab Questions & Answers

Here’s what consumers have asked with answers from JibJab staff and previous consumers.

74 questions answered

3% answered in 1 day

Question:

Why did jibjab eliminate the edit feature that enables the sender to move the head outline so that the picture fits well? every card i've made since then looks weird and lopsided. that's why i intend to drop my subscription when it expires. too bad, since i love the cards! Why did jibjab eliminate the edit feature that enables the sender to move the head outline so that the picture fits well? every card i've made since then looks weird and lopsided. that's why i intend to drop my subscription when it expires. too bad, since i love the cards!

Answer:

We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to help@jibjab.com with any additional feedback and we'll pass it along.

By Alessandra S., Customer Support over a year old

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Question:

I am finding that when creating a head, the mouth is not in sync, when playing back it shows a black blank shape with the actually mouth below, i have tried several different setups with same results. any advise? I am finding that when creating a head, the mouth is not in sync, when playing back it shows a black blank shape with the actually mouth below, i have tried several different setups with same results. any advise?

Answer:

Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.

By Roberta W. over a year old

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Question:

I used to be able to download and save videos i made but now i can't. why is that? I used to be able to download and save videos i made but now i can't. why is that?

Answer:

Hello! Please send an email to help@jibjab.com and we will be happy to help!

By Alessandra S., Customer Support over a year old

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Question:

How can i edit a video after it's made. i would like to change one face in the video, also is their a direct contact number to customer service? i am a new member and love the video's How can i edit a video after it's made. i would like to change one face in the video, also is their a direct contact number to customer service? i am a new member and love the video's

Answer:

Hi Annye! Please reach out to help@jibjab.com, and we can assist you!

By Alessandra S., Customer Support over a year old

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Question:

When i first sign up will ibe charge $1.99 or the 18.99 When i first sign up will ibe charge $1.99 or the 18.99

Answer:

Hello! We charge $18.00/year on the website, and $2.99/month on the app. If you have any more questions, you can send an email to help@jibjab.com.

By Alessandra S., Customer Support over a year old

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Question:

Hi, how can i be sure that i pay only for one month?. in the subscription, it is not clear at all which amount will be deducted from my credit card, a year payment or only a month? Hi, how can i be sure that i pay only for one month?. in the subscription, it is not clear at all which amount will be deducted from my credit card, a year payment or only a month?

Answer:

Hello! You can turn off auto renewal in your account settings at any time.

By Alessandra S., Customer Support over a year old

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Question:

I cancelled last year and they are still charging my account. how do i get ahold of them to stop it. it seems the only way is an email? I cancelled last year and they are still charging my account. how do i get ahold of them to stop it. it seems the only way is an email?

Answer:

If you are using PayPal they have a setting that allows to you cancel the recurring charges.

By Diana E. over a year old

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Question:

I want my money back. i closed my account last year and now this year have been charged an annual fee. i want my account closed and my money back. how quickly can this happen? I want my money back. i closed my account last year and now this year have been charged an annual fee. i want my account closed and my money back. how quickly can this happen?

Answer:

Send them an email. I just did and got my subscription cancelled and a quick and full refund.

By Tony R. over a year old

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Question:

Want to buy one card only. will pay 5.00 but don't want to by membership. is that possible john Want to buy one card only. will pay 5.00 but don't want to by membership. is that possible john

Answer:

Had same issue. As of this writing (March 2021), only annual membership is available.

By Gene R. over a year old

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Question:

Free? you advertise as free and charge a fee. am i missing something? Free? you advertise as free and charge a fee. am i missing something?

Answer:

I thought the same they refunded my money no problem

By Beka F. over a year old

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JibJab Questions & Answers

I used to be able to download and save videos i made but now i can't. why is that? I used to be able to download and save videos i made but now i can't. why is that?

When i first sign up will ibe charge $1.99 or the 18.99 When i first sign up will ibe charge $1.99 or the 18.99

I cancelled last year and they are still charging my account. how do i get ahold of them to stop it. it seems the only way is an email? I cancelled last year and they are still charging my account. how do i get ahold of them to stop it. it seems the only way is an email?

Want to buy one card only. will pay 5.00 but don't want to by membership. is that possible john Want to buy one card only. will pay 5.00 but don't want to by membership. is that possible john

Free? you advertise as free and charge a fee. am i missing something? Free? you advertise as free and charge a fee. am i missing something?

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