• JibJab

JibJab

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Overview

JibJab has a rating of 4.0 stars from 12,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun, and birthday card. JibJab ranks 1st among Greeting Cards sites.

  • Service
    161
  • Value
    177
  • Returns
    58
  • Quality
    149
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
37
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How would you rate JibJab?
Top Positive Review

“Excellent service”

Ann A.
3/29/24

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Top Critical Review

“Three days cannot get my video”

ella s.
12/27/19

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Reviews (12,924)

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Reviews that mention popular keywords

jib jab (1231) customer service (857) birthday card (303) customer support (125) email address (78) year subscription (127) bank account (27) day card (77) subscription fee (26)
Thumbnail of user anna895
New York
1 review
0 helpful votes
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March 29th, 2024

I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab.

Thumbnail of user lisan1659
Florida
1 review
0 helpful votes
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March 2nd, 2024

Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out!

Thumbnail of user adame886
Minnesota
1 review
0 helpful votes
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March 17th, 2024

Somehow came across this APP and it became a staple for at least 10 years! Never gets old to grab a few headshots of friends and family and create a hilarious video! Priced right

Service
Value
Returns
Quality
Thumbnail of user bjkiernan
Colorado
1 review
0 helpful votes
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February 29th, 2024

EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients.

Tip for consumers:
Jib Jab has integrity and superior customer service!

Products used:
Entertaining customizable eCards

Thumbnail of user sandiec27
GB
1 review
0 helpful votes
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April 2nd, 2024

I am very happy with jib jab dealing with my request to cancel my subscription.
I got what I wanted to do so the app was no longer needed.

Tip for consumers:
I love these jib jab dances etc but I think they should be alot cheaper.
S.Cross

Products used:
Jib jab easter dance !

Service
Value
Quality
Thumbnail of user alansipe52
South Carolina
1 review
0 helpful votes
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December 21st, 2023

I signed up with JibJab a few years ago. The
Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled.
Outstanding customer service. Excellent product.

Products used:
Jib jab

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonh344
California
1 review
0 helpful votes
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October 22nd, 2018

JibJab is definitely a fun site to make creative cards. When the time had come that I needed to cancel my subscription they were very responsive in assisting me with this process. Thank you JibJab till we meet again!

Thumbnail of user ellas85
Pennsylvania
1 review
2 helpful votes
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December 27th, 2019

Nothing came out from what have been promised. Unfortunately, I granted free year use of JibJab ( Until the end of December 2020), but when I am making a video, the window pops up and tells me to get registered with payment. So, it is not happening

Thumbnail of user luisac11
Italy
1 review
1 helpful vote
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December 20th, 2018

Your customer support is really excellent! I wrote a couple of days ago saying that in the coming new year I'm going to be retired, so I'd like for the moment being to unsubscribe. I did not intend to be fully refund as by now my subscription had just been renewed, but I was kindly emailed by Renee, who wrote I'd be fully refunded in the next 3/5 working days.
I can't say but you're really extremely correct! THANK YOU! I'll be probably back in a near future\

Thumbnail of user floyds147
Canada
1 review
0 helpful votes
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October 18th, 2023

This company's customer service team is first rate. They responded to my inquiry within hours and resolved my concern immediately. I was very impressed as it is difficult to find companies these days that respond so efficiently and without hesitation.

Products used:
Birthday card

Thumbnail of user joa188
California
1 review
0 helpful votes
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January 2nd, 2019

From starting to ending m account with JibJab they have not only given me a great product for my business, but also gave me a hassle-free close on my account. So rare today. Keep up the great work JibJab and i wish you all the successes you deserve

Thumbnail of user patriciaj51
Michigan
2 reviews
0 helpful votes
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June 4th, 2016
Verified purchase

Really nicely laid out to let even a computer hostile dinosaur put together a fun personalized card. My sister-in-law even claims she enjoyed seeing herself as a dancing candle! Maybe more points for manners than honesty, but I'll take what-ever credit I can get!

Thumbnail of user laurak82
Arizona
1 review
0 helpful votes
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July 23rd, 2016
Verified purchase

I'm always amazed at the talented staff who perform the dances in the cards. JibJab has a great selection and, if you're looking for laughs, you can usually find something perfect! I love this service.

Thumbnail of user martymm
Colorado
1 review
0 helpful votes
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July 14th, 2016
Verified purchase

We did not realize that our profile included auto renewal. Really appreciated their no hassle cancellation policy for timely (within 30 days) requests. We may be back when the need next presents itself. Jib Jab is really unique, easy to use and a whole lot of fun.

Service
Value
Returns
Quality
Thumbnail of user jeffm74
California
1 review
17 helpful votes
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December 16th, 2014

I have been a Jib Jab patron for three years. I was excited to see the newer and higher quality videos appear recently until I tried one. The head control just went from being acceptable to trying to fit everyones head into an egg shape. That would work if everyone was a bald man but for everyone else it sucks! If you look at these newly edited heads they have a large white gap around them and look worse then what I could do with traditional scissors and tape. This was done to try and make editing easier for mobile devices because I guess customers with small devices are unable to move a few points around. At the very least there should be an option. I will not be renewing because getting a worse end product is not worth my money.

Tip for consumers:
You use to be able to see hair and ears and not have a big white gap. If you don't mind everyone's head looking like it was hacked with an axe around the edges this site is for you!

Service
Value
Quality
Thumbnail of user bellav3
Florida
1 review
0 helpful votes
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July 4th, 2016
Verified purchase

Highly recommend Jib Jab! Loved and enjoyed by all that received their Jib Jab. Laughed for hours thereafter. Still talking about it! Great idea! Unique way of celebrating any occasion or just generating a giggle.

Thumbnail of user kennethh221
Virginia
1 review
0 helpful votes
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May 13th, 2019

It was not hard to find the buttons/pages to stop my auto renew. Some other companies put up a wall so you almost give up and hand over your money in frustration. I will use jib-jab again simply because they are cool about business and are straight forward.

Thumbnail of user melinas8
Texas
1 review
0 helpful votes
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February 6th, 2018
Verified purchase

One day after informing Jib Jab that I could not use the app on my antiquated phone they remedied the issue by refunding the entire subscription payment. This hassle-free, expedited approach, is how every company should respond to their customers. Well done!

Thumbnail of user ricky426
Ohio
1 review
0 helpful votes
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December 31st, 2017
Verified purchase

Just had a question about adding e-mail addresses in jib jab's data base. Not available at this time. They suggested a few work around alternatives. Very prompt professional service. A very fun company to deal with. Great products and support staff.

Thumbnail of user kennethf66
Ohio
1 review
0 helpful votes
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August 1st, 2018
Verified purchase

Had an account for years with JibJab and have enjoyed sending such unique and special "cards" to family members: starring them! Miss the political satire though, as that is what first got my attention to this "stuff"!

Thumbnail of user patriciab254
Pennsylvania
1 review
0 helpful votes
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May 3rd, 2018
Verified purchase

This was the best experience Ive ever had with any customer service. The Jib Jab reps were immediately available to resolve my concern. And it was taken care of within less than an hour after I called for assistance.

Thumbnail of user lindag216
GB
1 review
1 helpful vote
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July 31st, 2017
Verified purchase

Jibjab has been a go to place for that sudden remembered birthday so can send on line, which is quicker than the post of course. Your greeting card/ video can be personalised to bring out such humour. My friends and family have enjoyed receiving them. Thank you Jibjab

Thumbnail of user jud1779
Canada
1 review
0 helpful votes
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May 28th, 2016
Verified purchase

I was looking for online greeting cards to send when I remembered a friend had sent me themselves as the Easter Bunny. Easy decision and much much more fun than other egreetings.
Glad you use paypal l

Thumbnail of user valerieannel
GB
1 review
0 helpful votes
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December 29th, 2017
Verified purchase

This review is not about JibJab products (as unfortunately it was not compatible with my mobile) but for their customer services dept. They were efficient, polite and attentive (very rare these days) and I received a refund almost immediately. Thank you JibJab.

Thumbnail of user patriciak210
Wisconsin
1 review
0 helpful votes
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June 18th, 2018
Verified purchase

I had to cancel my subscription and it was taken care of immediately, and in a courteous and friendly manner. Thank you! Other companies could definitely benefit if they copied your customer service procedures.

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From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at help@jibjab.com. We're standing by. :)

Business History

JibJab Bros. Studios is a leading digital entertainment studio based in Los Angeles, California. From its flagship political and social satires, eCards and messages, to its kids and family brands, StoryBots® and Hello Santa™, the company has been innovating online entertainment since its founding in 1999. Today, the company includes over 80 world-class artists, technologists, and business people working hard in pursuit of a mission to make billions of people happy.

Company Representative

Thumbnail of user amym24
Alessandra S.
Customer Support

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