Journeys Questions & Answers

Hello, Robert. We're very sorry, but we are unsure what you refer to regarding a chair. However, we can confirm that we do not offer financing. Please feel free to reach out to us at https://help.journeys.com/s/ if you have further questions or concerns.

Hello Satphire! We sincerely apologize for the delayed response and if you have received an item in damaged or worn condition. Please reach out to us at https://help.journeys.com/s/ if you need any assistance.

Hi Simone! Our deepest apologies for the delayed response. Yes, all our items are provided to us directly from each brand's manufacturer, so you can be assured you are receiving a licensed product. :)

Hi Mary! So sorry for the delayed reply. There are a few different options in this case. 1) For the quickest option, the store can help you return the wrong size and place a Special Order for the correct size, which can either be shipped to your home or the store's address for pick up within 4 - 7 business days. 2) Alternatively, you may reorder the correct size via our website and then return the current order in the original manufacturer box to the store with your confirmation email. 3) Another option would be to request a prepaid FedEx label through our website with the following link (for web orders only) to exchange through our warehouse for the correct size. However, all warehouse returns and exchanges by mail can take 2 - 4 weeks to process from the date we receive the return package. Then, once the exchange or return is created, you will be updated via email with the new order number or return confirmation. We hope this information is helpful! :) https://bit.ly/3WzdYct