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Lamps Plus

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Overview

Lamps Plus has a rating of 4.7 stars from 1,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality, and great selection. Lamps Plus ranks 1st among Lighting sites.

  • Service
    151
  • Quality
    879

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.5%
Positive
346
Neutral
11
Negative
9
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Instant Feedback

19,334 reviews

28
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How would you rate Lamps Plus?
Top Positive Review

“Bathroom Remodel”

Tony B.
11/18/24

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Date of experience: 12/20/24
See positive reviews
Top Critical Review

“Never again will I order from lamps plus”

Orlyn L.
9/11/24

My lamp was online only.the first lamp came broken.i paid for another for the exchange and return.they sent the wrong one. Then I ordered a new one and the lady forgot to press the buy button so I never received the new one. Finally I got to talk to a manager. I have already put in a complaint and Noone contacted me. Horrible! Customer sevice.

Date of experience: 9/1/24
See critical reviews

Reviews (1,008)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) lamp shades (34) light fixtures (40)
Thumbnail of user tonyb2556
Washington
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

It was easy to shop on your website. Loved all the choices you have. I thought I was supposed to get a $30 coupon for my first visit, however I didn't receive it or find a place to even enter a coupon code.

Quality

Date of experience: December 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to see that you found our site easy to use, thank you.

Thumbnail of user dianer2042
Connecticut
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Like most web sites it is somewhat cumbersome to navigate since they have thousands of products. Filters are iffy as to what you will see. Prices are typical for the products, I did not find any exceptional savings.
Transaction was smooth, shipping info was prompt and accurate.

Reason I chose this business:

Familiar with the site.

Reason I chose this product:

It came the closet to what I had in mind.

Quality

Date of experience: September 24, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We are happy that you had an easy time navigating the site, we appreciate your feedback.

Thumbnail of user marir147
New Jersey
1 review
0 helpful votes
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December 15th, 2024
Verified purchase
• Updated review

Once I decided on my purchase, my new lamp arrived quickly. The lamp shade had minor bruises…could have lived with, however after speaking with customer service, they made it super easy to get a replacement shade!

Customer service listened to and completely responded to in a most friendly and satisfactory manner!

Reason I chose this business:

Large Selection

Reason I chose this product:

Lamps Plus has a great selection to choose from. I was shopping for a very specific type of lamp, size and shape. My new lamp is perfect!

Service

Date of experience: December 15, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hello Mari, glad to hear that your issue was resolved! We appreciate your feedback.

Unable to apply coupon
November 12th, 2024
Verified site experience
• Previous review

Date of experience: November 12, 2024

Thumbnail of user je387
California
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Purchased two fixtures for outside to replace old ones that flank the garage. Proportions were too big so returned in person to my neighborhood Lamps Plus. Original order was through the website. Easy and quick return in store. Purchased same set that was a size smaller and it works great and looks fantastic. The fixtures elevate the house and make it look more modern, fresh and current. Easy to install, well made and highly recommend. Hopefully will hold up well to the elements.

Reason I chose this business:

Lots of options. Easy ordering and returns if needed.

Reason I chose this product:

Needed replacement fixtures and was looking for an updated modern look.

Quality

Date of experience: August 31, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Great to hear from you, thank you for the visit and responses.

Thumbnail of user margotm60
New Hampshire
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Whenever we need lighting or ceiling fans, etc. we turn to Lamps Plus. They have a large selection that satisfies all tastes. Most of the time they have exactly what we need and like. The products come quickly and safely. We haven't put the latest purchases up yet but are excited to see!

Reason I chose this business:

Previous experience for many years, introduced by an interior designer.

Reason I chose this product:

We looked for a long time but made the decision last week.

Quality

Date of experience: October 2, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user williamm6967
Pennsylvania
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

My lamp purchase process was excellent, quick and updated information on delivery status of my order. Also my lamp has a double drum pure white silver shade, which is the reason I ordered this lamp, that provides bright white light, instead of the yellow linen look lighting, which makes the room really pop with bright light. Love the double drum silver white shade. Thank you for your great service.

Your Rep. clearly identified the double drum silver shade I was looking for and provided details about the shade.

Reason I chose this business:

Only company that carries the Double Drum silver white lamp shade I needed. Thank you.

Service
Quality

Date of experience: October 14, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

We appreciate your business and hope you visit our site again!

Thumbnail of user tonyad294
North Carolina
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

We are downsizing to an open floor plan and my existing lamps look dated. I love the wall sconces for my powder room, simple but elegant and the two table lamps are just right. Great prices, good communication and quick delivery.

Reason I chose this business:

Site on Instagram

Quality

Date of experience: September 16, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you Tonya for the wonderful feedback!

Thumbnail of user lindam315
Oregon
2 reviews
0 helpful votes
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October 10th, 2024
Verified purchase

I love this lamp. It seems to be made well, with a ceramic base and a wood neck. The cost was very reasonable. The overall look is super. The only issue was that the lampshade came a bit dented on one side. I have simply moved that side to the wall so no one can see.

Quality

Date of experience: September 30, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi Linda, thank you for the positive feedback! We appreciate you shopping with us.

Thumbnail of user heathert1798
New Hampshire
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

I purchased a variety of different light fixtures and they all matched based on the website recommendations-- all are beautiful and well made. Changed the whole ambiance of my tea shoppe and cafe. I'm extremely pleased with my purchase!

Reason I chose this business:

Searched online and seemed the most reasonably purchased with numerous options.

Reason I chose this product:

Wanted a vintage look in my tea shoppe and cafe and there was a large selection of lighting options that would work great.

Quality

Date of experience: November 5, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for the great feedback, we hope you enjoy your purchase.

Thumbnail of user danielao49
California
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

The console table that I bought was on a couple different sites at a higher price and on one site it did not include shipping. However, I was excited to find it on Lamps Plus for less and free shipping. I took a chance based on some prior purchases from this website. I was not disappointed. The table came in a matter of days, packaging was in excellent condition and all pieces were well packed. Everything I needed was included and I was able to assemble it myself with no problems. The table looks great in my space. I love it.

Reason I chose this business:

I had purchased a few items over the last three years with good results.

Reason I chose this product:

I had seen the table on the Pottery Barn site a few months before to use as an entry table. I decided against it for that purpose but it stayed in my mind as I thought it was attractive.

Quality

Date of experience: September 25, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Glad you enjoyed your shopping experience!

Thumbnail of user gayea19
Texas
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

I recently did a half bath update. I had no difficulty finding the right vanity, toilet, faucet, light fixture and accessories. However, finding the right mirror to place over the vanity wasn't quite as easy...until I went to LampsPlus.com! There were several great options and I am happy with the one I chose! The mirror is modern with a design feature that adds class to the space. The mirror was packed very well, arrived in perfect condition and in a timely manner. I have had many compliments on my bathroom update, particularly on the mirror. I will definitely go to Lampsplus.com for future purchases mirrors plus more!

Reason I chose this business:

Googled mirrors

Reason I chose this product:

The product design and price was just what I was looking for.

Quality

Date of experience: November 25, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user joyc677
Florida
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

One of our lampshades arrived a bit dented. All it took to remedy this was a call to LP and they instantly said a new one would be mailed to us.
No hassel!
I am unsure what to do with the old one? Please advise.

Excellent!

Reason I chose this business:

Good reputation.

Reason I chose this product:

Liked the style, color snd price.
We have received numerous compliments.

Service
Quality

Date of experience: October 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi Joy, if you weren't instructed to return the damaged lamp shade, you can hold onto it or repurpose it. Glad to see our team was able to assist!

Thumbnail of user madisonb935
California
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

I needed a pair of lamps for a guest bedroom with a coastal feel. I had a good selection to choose from. The website allows you to search by style, color, etc. My lamps were a good value and shipped quickly. The lamps arrived very well packed. I'm happy with my choice.

Reason I chose this business:

Good selection with good value

Reason I chose this product:

Within my budget, liked the style and color.

Quality

Date of experience: December 9, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hello Madison, thank you for shopping with us and we hope you love your new lamps.

Thumbnail of user louisa960
Washington
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I ordered four lamps which arrived in record time. One of the lamps was damaged and lamps plus immediately shipped another. I wish other shippers and merchants were this efficient!

I ordered two swing arm lamps for my bedroom. The ones available did not have a lamp shade that I liked. The service rep was so patient and professional. She spend at least a half hour assisting me to find just the right shades. Great experience!

Reason I chose this business:

The selection was best.

Reason I chose this product:

The design was what I was looking for.

Service
Quality

Date of experience: December 20, 2024

Thumbnail of user joannea410
New York
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I am very pleased with the lights I ordered. I was looking for vintage lighting and I was able to choose from several lights that were appropriate for the age of my house, built in 1889. The lights arrived super fast, were packed well so there was no breakage, and were easy to install. Definitely recommend

Reason I chose this product:

Fit in with my decor

Quality

Date of experience: September 17, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user juliee241
Washington
2 reviews
0 helpful votes
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December 15th, 2024
Verified purchase

I've used Lamps Plus twice in the past month and wasn't disappointed. If I'd discovered this company before now, I'm sure when I remodeled my kitchen and bathrooms, I would have found all my lighting needs and much more! Great service!

Reason I chose this business:

Stellar customer service.

Reason I chose this product:

It was exactly what I was looking for.

Quality

Date of experience: December 15, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for taking time to provide feedback about your experience, we appreciate your review.

Thumbnail of user margaretm3049
North Carolina
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I have bought wall lamps from Lamps Plus and had to send the first set back as it was missing some screws. They took it back without a problem and the second set I purchased was perfect. I've ordered a floor lamp and table lamp from them in the past and I would certainly buy from them again. Great products and service!

excellent...I had to return a product and they took it back without a problem.

Reason I chose this business:

See above...Great products and service.

Reason I chose this product:

I wanted wall lamps for better lighting when reading in bed.

Service
Quality

Date of experience: September 9, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user rogerd1542
Tennessee
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Site was well organized. My order for two light fixtures was promptly shipped, and both items were easy to track. They were both received with no damage, all parts and I installed them with no issues.

Reason I chose this business:

Recommended by our interior decorator.

Reason I chose this product:

Style, color and price.

Quality

Date of experience: December 15, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user conniep541
Washington
1 review
0 helpful votes
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September 16th, 2024
Verified purchase

This is a darling little lamp that is a perfect addition to a small accent table anywhere in your home. The detail of the small birds is very good and accurate. I am very pleased with my purchase and Lamps Plus!

Reason I chose this business:

I looked on other sites but was unable to find a special type of lamp to fit my decor. I had heard of Lamps Plus in the past so I decided to give them a try.

Reason I chose this product:

I am a lover of nature so when I discovered this adorable lamp showcasing birds, it "jumped" out to me. It makes me smile every time I look at it. I am so very pleased with my purchase!

Quality

Date of experience: September 6, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hello Connie,
Thank you for the positive feedback! We appreciate you shopping with us and hope you love your new lamp.

Thumbnail of user marilynh29
Kentucky
4 reviews
15 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

From gifting and this time was for myself and I am completely satisfied with all the times I have purchased. Quality, many selections and prices and Arriving on a great time and packaging and delivery. Thank you!

Reason I chose this business:

Past experiences and great reports from the recipients I gifted too and the large selection to choose from. Trust the Site means a whole lot too. Safety is everything.

Reason I chose this product:

Exactly what I was looking for. Quality is great.

Quality

Date of experience: September 20, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you for continuing to be a repeat customer and we hope to see you again soon!

Thumbnail of user clairet293
Pennsylvania
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

My Customer Service Rep Melissa is always great to work with. Ordering was easy and the products arrived on time and in perfect condition. The Client was pleased and the products enhanced the interior as intended. Overall it was a pleasant and productive experience!

Reason I chose this business:

They had the perfect products readily available for this very quick, one-week-turn-around, project.

Reason I chose this product:

They were the appropriate products to enhance the decor scheme.

Quality

Date of experience: November 12, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Thank you so much for the positive feedback, we appreciate you shopping with us!

Thumbnail of user jimg3013
New York
1 review
0 helpful votes
  • Send Message
November 29th, 2024
Verified purchase

Purchased of website. Easy to find what I wanted. Good choices availabe. I found it easilly among a variety of possible choices. The product descriptions were clear and helpful in making my decision. The check out was fast and secure.

Reason I chose this business:

I liked that it was local

Reason I chose this product:

Fit my decor

Quality

Date of experience: November 29, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Wonderful to hear that, great to see that our site was easy to use.

Thumbnail of user patriciaj2985
Illinois
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

I searched websites for the 2 light fixtures I had in mind. The Lamps Plus site had exactly what i was looking for in my price range. The site was easy to use, provided email updates on my order status and delivered both of the fixtures on the expected date.

Reason I chose this business:

The products were available on their website. The fixtures were exactly what I was looking for at a reasonable price.

Quality

Date of experience: November 8, 2024

Thumbnail of user barbaram4225
New Hampshire
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

This is my first experience with Lamps Plus after being frustrated trying to locate a lamp at retailers. The ordering process was simple and clear. Delivery as was predicted. The lamp was well packaged, all parts were present, and the instructions clear. I was able to assemble the lamp by myself.

Reason I chose this product:

It provided what I was looking for to replace a lamp that had broken. Pictures and descriptions on the web site were clear which made decision making easy.

Quality

Date of experience: August 27, 2024

Thumbnail of user amirat4
Amira T. – Lamps Plus Rep

Hi, thank you for the reply, wonderful to hear from you and get your feedback.

Thumbnail of user orlynl1
Arizona
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase
• Updated review

My lamp was online only.the first lamp came broken.i paid for another for the exchange and return.they sent the wrong one. Then I ordered a new one and the lady forgot to press the buy button so I never received the new one. Finally I got to talk to a manager. I have already put in a complaint and Noone contacted me. Horrible! Customer sevice.

Someone did not do her job- again.

Reason I chose this business:

Shopped here before.loved everything I bought

Reason I chose this product:

It matched the other light fixtures from lamps plus in my house.

Service
Quality

Date of experience: September 1, 2024

Thumbnail of user tiffanim34
Tiffani M. – Lamps Plus Rep

Hello Orlyn, thank you for your reviews. We’re very sorry to hear about your experience and apologies for any inconvenience. We received your first complaint on 08/21 and responded to you directly and have not heard back. Rests assure your feedback is much appreciated as it helps us improve our customer service experience. We have called and left a voicemail to ensure you are completely satisfied with your order. Please reach out to us at Ratings@lampsplus.com if you have any questions or concerns.

So easy to order online with free shipping instead...
August 9th, 2024
Verified site experience
• Previous review

So easy to order online with free shipping instead of going to the store in 110 degree temp.

Reason I chose this business:

Shopped here before.loved all my selections.salesperson was great

Date of experience: July 30, 2024

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.

Business History

Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.

Company Representative

Thumbnail of user ratingsa
Ratings A.
Typically responds within 2 days

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