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I got my order (# 364327256) today but when I tried to use it, it doesn't work. There was no return option on the site. How can I get a replacement for the defective item received? Please advise, thanks

asked by Jeah O. on 8/25/16

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On a site designed to offer constructive criticism, why can Lazada do no better than roll out robotised replies to any complaint or positive feedback.
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