Yung binalik namin na tv kahapon sana mabilis dumating ang replacement at sana hindi na defective, effortless shopping pero malaking abala in the end. Sinunod ko naman yung return policy, dinala namin sa lbc then binigay ko yung tracking number and RA number, pero yung return form hindi naiprint kasi hindi nagappear nung time na pinindot ko na yung return button, may screenshot ako na nakalagay lang 1. Pack items 2. Write tracking number 3. Drop off sa lbc, the next day ko na nakita may ipiprint pa na return form, so ok lang ba na hindi nakapagprint kasi may tracking number naman at name and contact details and address ko? Ilang days before ko mareceive ang replacement ng Ace Led tv 19"? Same product din ang replacement, may sira kasi yung ibinalik either yung remote control or yung sensor or infrared ng remote sa tv. Order # 377888416 RN#377888416140901 PLEASE LANG LAZADA SANA MABILIS ANG PROCESS NG REPLACEMENT HINDI YUNG AABUTIN NG ILANG BUWAN O HIGIT PA, MARAMI PA NAMANG NEGATIVE COMMENTS WHEN IT COMES TO CUSTOMER SERVICE PAGDATING SA RETURNS AND REFUNDS. ILANG BESES NA RIN AKO NAKAORDER, DITO LANG SA TV SUMABLAY, SO PLEASE DO SOMETHING ABOUT THIS ASAP! Thanks

asked by Dexther P. on 9/15/16