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Lazada Questions & Answers

1,610 reviews
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Here’s what consumers have asked with answers from Lazada staff and previous consumers.

52 questions answered
15% answered in 1 day
Question:

Hi lazada, hanggang ngayon hindi pa dumating yong order ko na 381232586 and 388894586. pagcheck ko sa lbc sabi out for delivery maya maya naging posted status: refused to accept cnee. ano kaya problema?

Question:

Pano po i cancel pag hindi na delivered sa date na binigay ng lazada? baka po kasi bigla sya dumating pag nkabili nako ng unit na bago

Question:

Pano po i cancel pag di na delivered sa binigay na date nag lazada?

Question:

If you're going to purchase an item but it's not available, say for example, i want a different color of the item but it's not available, is it possible that it would be restocked?

Question:

The messages in my inbox have been accidentally deleted including the notification and delivery status of my orders in lazada thus i dont have the tracking number of my order. is it possible to resend all email to me related to my purchases?

Question:

How to track my order if i lost my tracking number?

Question:

Pwede po ba i cancel yong order ko, pero on shipment na po e hindi ko na ma cancel? paano po ang gagawin doon?

Question:

Wala bang email ang lazada, meron naman po sa help center pero kailangan ng order number. what if may tanong bago magorder? we have to be more careful especially pag yung order ay from abroad.

Question:

What is the difference between customer name and customer identification in the return form for lbc remittance?

Question:

Can i cancel my order

Can’t see your question? Ask to get answers from the Lazada staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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