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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 4.0 stars from 2,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.3%
Positive
458
Neutral
12
Negative
21
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,517)

Rating

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user markg4079
Michigan
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections.
I found documents at my fingertips that I have been looking for months and years.
I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: September 9, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind review, Mark! We're thrilled to hear that Legal Templates has been helpful in starting your business and providing the documents you need. We're glad you found value in our service and appreciate your recommendation!

Thumbnail of user linday1520
Linda Y.
TW
1 review
1 helpful vote
  • Send Message
October 23rd, 2024
Verified purchase

Legal Templates is like having a lawyer in your pocket—minus the expensive fees. Seriously though, it's a game-changer for saving time and money, If you need legal docs and don't want the stress, this is the way to go!

Date of experience: October 23, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for the awesome review, Linda! We're thrilled to hear Legal Templates has been a game-changer for you. We're here anytime you need stress-free legal docs!

Thumbnail of user kimj1177
California
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

I chatted with Joy who was amazing with helping me with my problem. She even spoke to another department to handle my request. I normally don't do positive reviews but she is an angel and I so appreciate her help!

Date of experience: October 22, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for your kind words, Kim! We're thrilled to hear that Joy was able to assist you so effectively. We'll make sure she knows how much you appreciated her help! 😊

Thumbnail of user lisak2778
Texas
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

I LOVE that it's so easy to get a live agent on the phone to help with any concerns. Agents I have spoken with my questions and problems have ALL been very helpful and clearly appreciative of my patronage.

Date of experience: September 3, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your wonderful feedback, Lisa! We're thrilled to hear that our agents have been so helpful and that you've had a great experience with our customer service. Your satisfaction is our top priority, and we truly appreciate your patronage. We're here whenever you need us!

Thumbnail of user jaseh17
Michigan
1 review
0 helpful votes
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November 25th, 2024

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context.
I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Tip for consumers:
Make sure you follow ALL of the prompts, and jump through ALL of the hoops when dealing in this service. Read ALL of the fine print provided.

Products used:
Free trial

Date of experience: November 25, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at betty@legaltemplates.net

Thumbnail of user deborahj1636
Texas
0 reviews
1 helpful vote
  • Send Message
October 15th, 2024
Verified purchase

Hi, Joan was an absolute pleasure to talk to. She gave exceptional customer support and service. She handled my concerns with professionalism and was very knowledgeable about your product.

Date of experience: October 15, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for your kind words, Deborah! We're thrilled to hear that Joan provided you with exceptional support and addressed your concerns so professionally. We'll be sure to pass along your feedback!

Thumbnail of user sharonc2989
California
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

The need for legal forms that cost more than I could afford monthly had to be eliminated. Rose convinced me to look at promotion options and that helped tremendously.

Date of experience: August 7, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your experience, Sharon! We're glad Rose was able to help you find promotion options that made our legal forms more affordable for you. If you need anything else, we're here to assist!

Thumbnail of user colleenw357
Alaska
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

I called in for help with my account. Joan did a fantastic job of making me feel important, heard and cared for. She's a keeper. The forms I have access to are very helpful :)

Date of experience: July 23, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words, Colleen! We're thrilled to hear Joan provided excellent service and that you find our forms helpful. We appreciate your feedback!

Thumbnail of user erick1449
California
1 review
0 helpful votes
  • Send Message
July 31st, 2024
Verified purchase

Joan responded quickly to All my support inquiries. She used professional language. She showed that she listened and understood my problem and where I was coming from.

I felt well taken care of.

Date of experience: July 31, 2024

Thumbnail of user williammichaelo
California
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

I phoned to get help with selling some land and at first, from days ago, I had trouble finding my way around your site and grew quite frustrated because your sight, using my iPad and Safari browser, was not intuitive and I looked for another source for help. That failed after I reviewed two other companies and I tried your site once again by phoning your support line and Joan answered, She was so kind and helpful, so knowledgeable about everything I asked her that I realized I was speaking with one of the very best support persons I have ever worked with. I am so positively impressed with not just Joan and her ability and expertise, it clearly showed me the integrity with which your company operates, indeed such a very pleasant surprise! And during our conversation she mentioned the other documents and this triggered a memory of my need to rewrite my will, so I definitely intend to do even more business than I thought I would with Legaltemplates.com. And I want to emphasize that it was all because of the truly extraordinary service Joan offered to me. I was a bit sceptical at first, but Joan saved the sale

Date of experience: July 22, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your detailed experience, William! We're thrilled to hear that Joan was able to assist you so effectively and turn your frustration into a positive experience. Your kind words about her knowledge and service mean a lot to us. We're delighted that you now plan to use more of our services. We appreciate your support and look forward to assisting you in the future!

Thumbnail of user jakej336
Arizona
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

The website provides multiple documents and the site is extremely easy to use. Only used help once but was very satisfied with the experience

Date of experience: August 1, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your review, Jake! We're glad to hear you found the website easy to use and were satisfied with our support. Your feedback is greatly appreciated!

Thumbnail of user annas2359
Maryland
1 review
0 helpful votes
  • Send Message
July 23rd, 2024
Verified purchase

The call was professional, and Jennie persuaded me to keep the subscription active so that I can use it for services.

Date of experience: July 23, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback, Anna! We're glad to hear Jennie provided professional service and helped you see the value in keeping your subscription active. We appreciate your continued support!

Thumbnail of user bienvenidam1
Georgia
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

Their website is easy to use & it helped me with some documents i needed to create.

Date of experience: October 30, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind review Bienvenida! We're delighted to hear that our website was easy to use and helpful for creating your documents. We appreciate your feedback!

Thumbnail of user judyf1670
California
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Lea was very helpful in assisting me in my needs for searching for the right monthly plan.

Date of experience: November 14, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for your kind words, Judy! We're thrilled to hear that Lea was able to assist you in finding the right plan. We'll be sure to share your feedback with her! 😊

Thumbnail of user robt563
Idaho
1 review
0 helpful votes
  • Send Message
July 24th, 2024
Verified purchase

Your Legal Templates have been very helpful and timely. Customer service personal has been professional and clear and understandable.

Thank You

Date of experience: July 24, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your review, Rob! We're glad our Legal Templates have been helpful and that our customer service has been professional and clear. We appreciate your feedback!

Thumbnail of user daniels4955
Massachusetts
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

Was very helpful and understanding and went thru all that legal templates has t

Date of experience: August 8, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback, Daniel! We're glad to hear that you found the assistance helpful and understanding.

Thumbnail of user kathleenc2259
California
1 review
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

Very helpful and her friendliness made a good experience

Date of experience: August 7, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words, Kathleen! We're delighted to hear that you found the assistance helpful and that her friendliness made your experience a positive one. We appreciate your feedback!

Thumbnail of user belisas1
Georgia
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

Very informative & she listened to me before trying to make a sale.

Date of experience: July 30, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback!, Belisa We're glad to hear that you found our service informative and that our representative took the time to listen to you before offering any solutions. We appreciate your support!

Thumbnail of user richardp3669
Washington
1 review
0 helpful votes
  • Send Message
July 31st, 2024
Verified purchase

Great personalized attention. She made me feel good after a bad experience

Date of experience: July 31, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words, Richard! We're thrilled to hear that our personalized attention made a positive impact on your experience. Your satisfaction is our priority!

Thumbnail of user livyb4
Connecticut
1 review
0 helpful votes
  • Send Message
May 24th, 2024
Verified purchase

Joan was very kind, patient, and efficient. She took the time to review my situation and got back to me in a quickly manner. She was also able to resolve my problem asap. I would give her a promotion asap!

Date of experience: May 24, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for your kind words and feedback, Livy! We truly appreciate your recognition of Joan's exceptional service and will definitely consider your suggestion for her promotion.

Thumbnail of user heatherh2277
Oregon
1 review
0 helpful votes
  • Send Message
May 30th, 2024
Verified purchase

She was very helpful, knowledgeable and professional.
I had a very good customer service experience and am pleased.
Thank you for hiring people like her.

Date of experience: May 30, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words, Heather! We're thrilled to hear about your positive experience and appreciate your feedback.

Thumbnail of user funnybrenda69
Oregon
1 review
1 helpful vote
  • Send Message
April 13th, 2024

You want the $1. For the trial. Well fine, but you make me start over.
That is bull$#*!. The least you could do is let me know to pay before hand or else everything I did wont matter.

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 13, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 10 am to 7 pm EDT at betty@legaltemplates.net

Thumbnail of user davidl6654
Louisiana
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

After spending many minutes going through a draft rental agreement, I had to register and provide a credit card for a "free" trial period. If I knew that before I started, I would not have bothered.

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 19, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 10 am to 7 pm EDT at betty@legaltemplates.net

Thumbnail of user abolm
California
1 review
0 helpful votes
  • Send Message
March 10th, 2024
Verified purchase

I simply needed a form which is available for free in any office. ROCKET LAWYER without any request appeared. THE FORM WAS DEFECTIVE. AND, misleading, as they claimed it was free, but then wanted credit card information. PREVIOUSLY ROCKET LAWYER HAD STOLEN MONEY FROM MY CREDIT CARD BY CHARGING ME $18.00 A MONTH, FOR SEVERAL YEARS TILL I FOUND OUT. WHEN YOU SEE ROCKET LAWYER RUN! THEY ARE A BUNCH OF DISHONEST THEIVES.

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 10, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us. However, we are not affiliated with Rocket Lawyer. Please contact them to resolve your issue.

Thumbnail of user kjandjj15
Illinois
1 review
0 helpful votes
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October 23rd, 2024

It says free documents and now it costs to get the document. Isn't that false advertising? You get me in then change the results.

Date of experience: October 23, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 10 pm EDT at betty@legaltemplates.net

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Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

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Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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