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    Life360

Life360

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Overview

Life360 has a rating of 1.6 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Life360 most frequently mention customer service, family members, and stupid app problems. Life360 ranks 95th among Parenting sites.

  • Service
    55
  • Value
    49
  • Shipping
    28
  • Returns
    27
  • Quality
    52
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
View ratings trends
32
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How would you rate Life360?
Top Positive Review

“Great service experience”

Cherry B.
5/13/24

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Date of experience: 5/13/24
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Top Critical Review

“I have canceled this program, it wasn't need, unsatisfactory is the successful cancelation letter”

Shelly R.
7/24/24

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Date of experience: 7/24/24
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Reviews (510)

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life 360 (56) customer service (22)
Thumbnail of user shellyr274
Iowa
1 review
0 helpful votes
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July 24th, 2024

Hide behind the app, never communicate with customers, drag it on to a worse nightmare of your day getting lost documents is a zoo

Date of experience: July 24, 2024

Thumbnail of user billscherry81
California
2 reviews
3 helpful votes
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May 13th, 2024

Technical team answers promptly, kind and professional, the monitoring features work great!Good and extra ordinary service. I highly recommend this software and with the special supports of a1techwise.com I was able to monitor my suspected cheating husband's phone activities from chats, calls, emails gallery and all my partners phone activities remotely without suspicious thanks

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2024

Thumbnail of user johnny9love
Wisconsin
1 review
1 helpful vote
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March 12th, 2024

I had been use Life360 for many years. It is working OK, sometimes bad. Get less functions than before, so Life360 want to force free user to pay. I don't mind to help pay... BUT $14.99 per month is way too much...!... If $14.99 / year many people don't mind to pay and Life360 will make a lot money... But ther're not that smart. So, may be Life360 think we can't live without... I bet some similar App. Will show up soon...!

Products used:
Life360

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2024

Thumbnail of user stevenr2022
Canada
1 review
1 helpful vote
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October 12th, 2023

I ve been a client of them for many years. Everything good but if you are unlucky enough to experience issues, well their support is literally the worst.
Beside giving you answers that are very rude and useless, they truly have no clue what to do.
I had 3 subscriptions and i cancel 2 of them completely and downgraded the last one to the very basic.
Too bad because the app and accuracy are pretty ok (not great)

Service
Value
Shipping
Returns
Quality

Date of experience: October 12, 2023

Thumbnail of user peterm3044
Australia
1 review
2 helpful votes
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September 15th, 2023

Avoid this app. Have screenshots of previously visited locations updating throughout the day to say different locations. Hours can go missing with no records of locations. Customer service were useless and blamed the phone however same issues on multiple phones. Also location was reading perfect for every other app.

Service
Value
Quality

Date of experience: September 15, 2023

Thumbnail of user danielb630
New Jersey
1 review
1 helpful vote
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March 21st, 2019

For any hacking jobs required no matter how delicate the situation is. I found out my partner was cheating on me while we were in the middle of a divorce battle and I got the leverage needed to ensure I went through it all unscathed. Tell him April sent you.

Date of experience: March 21, 2019

Thumbnail of user angelan1019
Virginia
1 review
0 helpful votes
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January 19th, 2023

Not dependable
I feel it will get a lot of children in trouble and adults with it's unreliable gps system They need to shut down this app. It caused me to almost have a heart attack when it sent a update saying my mother was going 85! I called straight away and thought something was wrong for her to be going that fast. And she said no way was she going that fast. My mom works five minutes from home said it took her 20 minutes going 85 mph. Really? Shows she is still driving when she is home. My Waze app works way better than this. Only if they did location tracking for family members then it would be on point

Service
Value
Quality

Date of experience: January 19, 2023

Thumbnail of user scottc1989
Florida
1 review
2 helpful votes
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August 16th, 2022

What kind of business will not offer a partial refund even if you cancel one day after the annual renewal fee hits your credit card? Do not pay for any memberships to this app. Life360 gave no warning that a subscription renewal was imminent and charged my card as "Apple. Pay". It took the better part of the day deciphering and searching the internet for what this charge was pending to and after I found out and Life360 responded to me, the payment went through before I can go in and cancel my subscription. Not very forthright of them, so 'buyer's beware'.

Tip for consumers:
Don't use this app. It will drive you nuts.

Products used:
Life360 GPS app

Service
Value
Quality

Date of experience: August 16, 2022

Thumbnail of user kellyr866
New York
1 review
8 helpful votes
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February 19th, 2022

The accuracy with Life 360 is usually pretty good when it's working - but that's not often - they changed the format of the app that show dimensional objects, instead of aerial shots like it used to show. I am a gold member - doesn't notify you upon impact, like it states.

Also, I needed to change my billing and Apple ID, which they're not able to help me - which I find very hard to believe. So in order to continue to see my service as I am unable to sign in to my old account - I guess my only choice is to cancel my credit card, which is an inconvenience. Very disappointed in their customer service.

Service
Value
Quality

Date of experience: February 19, 2022

Thumbnail of user shannonb278
Texas
1 review
1 helpful vote
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October 29th, 2018

It's really crazy how sometimes it works great and then other times it has me and my boyfriend about to break up.it used to work good, but something happens.In the photo below it shows him going multiple times through what is a lake. Obviously he isn't going through a lake to go to someone's house. There are tons of discrepancies. It has caused me more issues than peace of mind.

Date of experience: October 29, 2018

Thumbnail of user lilithb7
Arizona
1 review
9 helpful votes
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July 9th, 2021

Anything the app is supposed to do, it doesn't do. It's just an extra trash app. It's supposed to track your family until each other where you are but the GPS always stops working always. My phone won't even track me. It says I've been home for like 3 months no matter what I do with the app. Then they want you to pay ridiculous fee just so that app can keep not working.

Tip for consumers:
Find a different site that will work

Products used:
It's an application not a material item

Service
Value
Quality

Date of experience: July 9, 2021

Thumbnail of user cherylr1199
Texas
1 review
1 helpful vote
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November 7th, 2023

Used my gold membership for the first time ever. Locked out of vehicle. They said about an hour for help (I'm in the middle of town) but ok no problem. Then when the time arrived for my "help" to be there I got a follow up message that they would be there in ANOTHER hour. Again, in the middle of a busy town with lots of other services. I feel they are not sending anyone and simply waiting me out. Also, when I contacted them and said I was female, in a now closed business, and it would be dark, they suggested I call 911. Thanks f######

Service
Value

Date of experience: November 7, 2023

Thumbnail of user paulaw61
Texas
1 review
5 helpful votes
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November 6th, 2017

If I want to know now where my child was 4 days ago, this would be a good app. As soon as I started paying for it it stopped working. More worried about little bats or candy corn falling down the page around Halloween then actually telling me where my 16 year old driver is. I've 'contacted' them twice and still no response.

Date of experience: November 6, 2017

Thumbnail of user mrsa5
New York
1 review
4 helpful votes
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May 21st, 2017

Numerous errors. Always showing people leaving and arriving, set locations whenever the app feels like it. Also, showed a 96 mile trip (actually only 55 miles} driven in all of 2 minutes! Stay away from this website. This gives no true accuracy! Use alternatives such as Find My Friends.

Date of experience: May 21, 2017

Thumbnail of user brendac387
Nebraska
1 review
13 helpful votes
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November 11th, 2019

When we first downloaded in May 2019 it was very accurate & showed even the slightest turn or curve someone took. Last couple months it shows us quarter mile from where we are, shows my husband never leaves his office when he goes to lunch 3 blocks away, shows trips "as the crow flies" (rather than the route taken), and doesn't update location for minutes to hours. Not sure what's going on but I pay a subscription price, would expect it to be accurate.

Date of experience: November 11, 2019

Thumbnail of user jessr68
North Carolina
1 review
13 helpful votes
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January 18th, 2020

The app used to work great. Now it's showing phantom trips that no one is taking. And showing members of my family in different locations when we are all in the same place. This never happened before. What's up?!

Date of experience: January 18, 2020

Thumbnail of user gulalais
California
1 review
0 helpful votes
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September 28th, 2018

It is a very bad tool
It creates problem fir families who are having mental health issues because this app lies your travel or location most of the times
Just another headache the creator was not providing peace of mind but headache to people

Date of experience: September 28, 2018

Thumbnail of user danielf428
Hawaii
1 review
106 helpful votes
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January 13th, 2020

About to get a divorce or kicked out of my house because of this App. Keeps showing me leaving work and going to an area from anywhere between 20 min to several hours. It shows a straight line, not following any roadways. My wife is going crazy thinking I have a Mistress in that neighborhood. If I could get my hands on someone from Life 360 responsible for this they would be in deep trouble.

Date of experience: January 13, 2020

Thumbnail of user brio2
Australia
1 review
4 helpful votes
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February 17th, 2020

Title is clickbait, however far from my point. Honestly tho it can tear families apart, supposedly to build trust and for safety but the temptation to stalk your fam is automatically losing trust. Not sure what caused this generations need to be safe when our parents didn't even have this $#*!. The fact that one review says it almost broke up their marriage goes to show how unreliable and unpredictable this app can be. At the end of the day, it is technology which $#*!s up no matter how advanced it is, so therefore is useless. The fact that you would want to stalk your teenager is disgusting. You were once a teenager too, and you had the freedom to live it without being tracked 24/7 by your parents and family.if your teen is ruthless, i suggest adjusting your parenting style because chances are its you not them. Would not recommend, only prisoners should have a tracking device on them.

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2020

Thumbnail of user lynnc217
Illinois
4 reviews
8 helpful votes
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May 28th, 2019

I tried it for 2 days, cancelled the App. 10 days later they pulled $69.99 out of my PayPal account. I never gave them any financial information to access it. They have no customer service phone number, will not return emails..

Date of experience: May 28, 2019

Thumbnail of user ethanb96
Ohio
1 review
6 helpful votes
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March 22nd, 2020

Life 360 sucks it sometimes never works, and gives you wrong locations. There is way better things to keep your kids safe without using an dumb app. Don't get this app and there is really no good tracking apps at all.

Date of experience: March 22, 2020

Thumbnail of user bradt19
Illinois
1 review
3 helpful votes
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October 7th, 2017

All teenagers know how to fool the app by using multiple devices. Everybody has at least two devices nowadays - a phone, a tablet, etc. So they would leave the ipad in a "safe" location, then turn life360 off on their phone and go have their adventures without parents knowing.

Date of experience: October 7, 2017

Thumbnail of user rosal338
GB
1 review
2 helpful votes
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September 25th, 2017

I have been using for more than 4 years. It helped me twice to locate my son's phone, lost somewhere in Kingston. Also let me know when my son reaches or leaves school. This was important when he was 11 but still good to know.
No big issues. Good app.

Date of experience: September 24, 2017

Thumbnail of user lh424
North Carolina
1 review
2 helpful votes
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August 9th, 2020

We signed up when they allowed up to 5 locations without charge went in to replace them because of changes in our life. Of course this meant deleting one of our five to add a new location. Once it was deleted, another one could not be added in its place. No warning of this was provided at all. After thinking maybe we did something wrong, now we only have two locations. They knew this would happen and provided no information that it would. While I was thinking of getting a paid plan that thought is gone. This is a dirty way to do people imo. Beware. There is no transparency in their processes.

Date of experience: August 9, 2020

Thumbnail of user argust
North Carolina
1 review
6 helpful votes
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March 10th, 2015

Tried this on our iPhone 6's. This app is hit and miss... it often doesn't respond (states in banner to check connection, when connection is fine). It also says my daughters phone is somewhere its not. I know this because myself or my wife are with her and it locates her miles away somewhere she has never been. When it does work, it's not up to date, but may often be hours behind. Definitely needs more work

Date of experience: March 10, 2015

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#1 family app created for your peace of mind. Life360 keeps millions of families and friends connected with private location sharing, messaging and driving details like phone usage, speeding, and more.

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