Lord+Taylor Questions & Answers

Here’s what consumers have asked with answers from Lord+Taylor staff and previous consumers.

3 questions answered

67% answered in 1 day

Question:

Is lord+taylor a scam or a legit company? Is lord+taylor a scam or a legit company?

Answer:

Lord & Taylor was reputable until they were purchased by Le Tote in the Fall of 2019. The store and website have gone downhill in quality and customer service since that purchase. Customer service is now based in the Philippines for L&T and Le Tote. They are impossible to deal with. In my personal experience they have committed fraud by not honoring their published return policy and are as good as criminals for accepting a return of merchandise AND keeping my money. I am continuing to fight and now contacting the Division of Consumer Affairs. I already have an open case against them with the Better Business Bureau

By C D. over a year old

Question:

What made you choose lordandtaylor.com over similar businesses? What made you choose lordandtaylor.com over similar businesses?

Answer:

I've been a customer for many years and have their store credit card which gives me special discounts

By C D. over a year old

See more answers (2)

Question:

Why does lord and taylor put a double and triple block hold on funds out of your bank account for items purchased??? this is not good business practices. only the amount that was purchased should be put in preauthorization mode. these are funds that cannot be spent. they need to figure out a different ecommerce method! this appears to be very fraudulent. Why does lord and taylor put a double and triple block hold on funds out of your bank account for items purchased??? this is not good business practices. only the amount that was purchased should be put in preauthorization mode. these are funds that cannot be spent. they need to figure out a different ecommerce method! this appears to be very fraudulent.

Answer:

I did not have that experience so I am unsure although I'm not surprised

By C D. over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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Lord+Taylor Questions & Answers

Is lord+taylor a scam or a legit company? Is lord+taylor a scam or a legit company?

What made you choose lordandtaylor.com over similar businesses? What made you choose lordandtaylor.com over similar businesses?

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Is this your business?