I'm a disabled veteran

My apt building was going through extensive renovations and I had to relocate to a nearby hotel.

Five days prior to my relocation, I created a Lyft account, downloaded the app, verified my cell phone and submitted my billing information. Everything seemed fine.

The day of my relocation. I tried to schedule a pick up time and I was told I needed to submit a secondary bank card.

What an a**** move. I was not informed of this not until the last minute and had to scramble for alternative transportation.

Customer service has been completely useless

Their approach is "RTFM" They just copy & paste instructions instead of being hands on and correcting the problem while accessing my account.