Lyst Questions & Answers

Hey there, Lyst is a Global Fashion Search Engine, where you can shop items from retailers all over the world. The retailer that stocks your item will process your order and arrange delivery. They will also deal with returns, exchanges and refunds. We don't sell or stock any item, so I suggest you to check the shipping policy of the retailer you're buy from after using Lyst as your search platform. Hope that was helpful. Have a great day! Bruno

Hey Lara! Thanks for getting in touch. Shipping policies are specific to each individual retailer and will vary by item. If you click the shipping and returns link on the product page, you will be able to see the retailer's policy. If you need more information, please email us at customercare@ly.st with the link of the item and we will look into this for you. Thanks, Lyst

Hey John! Thanks for getting in touch. As we partner with retailers from around the world, sizes differ between brands and retailers. We provide a "Size Guide" on each product page which is a general overview based on standard sizes. If you need more specific information, please email us at customercare@lyst.com with the item link and I would be happy to contact the retailer on your behalf. Thanks, Lyst

Hi thanks for your review - please be assured that all items on Lyst are authentic and we partner with some of the world's best-known retailers and brands such as Gucci, Net-a-porter and Farfetch etc. Lyst only works with retailers and designers who we know carry authentic stock and deliver a great shopping experience. If you have any questions about authenticity please contact the retailer or brand stocking the item directly. (The retailer's name can be found on the product page). Thanks again and if you have any other questions please contact us at customercare@lyst.com Best wishes, Lyst

Hi there, Thank you for your question. You can find the shipping options and times on the Lyst product page. Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world's biggest and best selection of fashion brands and stores. As a search platform, we don't stock or commercialise items, but our website and app will help you find what you're looking for. Shipping and return policies are specific to each individual retailer and will vary by item. If you click the shipping and returns link on the product page, you will be able to see the retailer's policy. Please make sure that you have selected your delivery country by using the drop-down list. If there is a buy in-store button on the product page, you will be directed to the retailer's website where you can view their shipping and returns policy in their help section. If you have any questions please let me know - I'll be happy to help. Lyst

Hey there, thanks for your question. Sizes differ between brands and retailers, we provide a general size guide on each product page.As we don't stock the item or have a sample, we recommend you contact the retailer that stocks the item. Hope that was helpful thanks!

Thank you for the question. You can find the shipping options and times on the Lyst product page. Lyst is a search platform, we don't stock or commercialise items, but our website and app will help you find what you're looking for. Shipping and return policies are specific to each individual retailer and will vary by item. If you click the shipping and returns link on the product page, you will be able to see the retailer's policy. Also, if you are ordering from a different country and have to pay duties at the deliver of your order you'll know at the moment you're placing your order, if you're not ok with that you can stop placing the order. Hope that was helpful thanks! Best wishes,

Hey there, thanks for your question. Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world's biggest and best selection of fashion brands and stores. As a search platform, we don't stock or commercialise items, but our website and app will help you find what you're looking for. Some retailers might sell pre-owned items but they will specify it on their page.

Hi there, thanks for your review and sorry for the confusion. Just to clarify, Lyst is a fashion search platform where you can purchase items from a variety of retailers all over the world. For some orders you will have to pay custom duty taxes (it really depends on the retailer). However, most of the retailers cover that cost and you won't need to pay for it. It also depends on what country you will receive your parcel. If you need to pay for customer duty charge, you should be notified by the retailer before you place your order and it will be up to you if you want to carry on with your order or leave it. Hope that was helpful! If you have more questions on this matter please contact us on customercare@lyst.com. Best, Lyst

Hey Grace, yes some of our partners sell Mano Atelier Demi Bag! Please do let us know if you need further help. Bruno