MakeMyTrip

A very bad site. Disregarding customers' time. Changing a ticket took more than a week and the trip was lost. In exchange for the site putting an additional amount on the ticket, I did not receive the ticket. After many calls and procrastination by customer service, they asked to pay an additional amount as well. An unprofessional and bad site by all standards of the word. *******

Very worst team ever, no proper customer support no idea about services what they having. 1 email reply for all the queries no more responds after it. I lost money for family tickets during dubai flood issue time. Very disappointed, am looking for zero star unfortunately it was not der

Worst experience once you book the tickets they won't reply even the don't care about customers reply so i request to every one that please don't waste your money there are many good options instead of make my trip. Once I booked ticket from Sharjah to New Delhi the booked from Abu Dhabi and told me that its from your side so I contact with airline told me that problem is from make mytrip.com so discuss with them I shared the proof from airline but unfortunately they reject to check it, when I asked mytip.com to show me the proof that I booked ticket from Abu Dhabi not Sharjah they told me it's our privacy we cannot share anything with you. You can check the attachment that I received from makemytrip.com you will laugh…. Hahhahahahahha.

It was totally fake about refund policy. What they written on website. I booked hotel in some reason I cancelled booking. They are wasting the time of duration after that they said that they will not cancel my booking & also not to refund any amount. They are showing all fake ad in website & social sites. They are done cancellation refund policy I mmt..

Horrible horrible customer service. I am still waiting for my refund to get initiated for an airline cancelation booking and it's been over a month. They really know how to rip off their customers

MakeMy Trip is the worst site as they list hotels which are dangerous to health of the customers as these hotels are infested with mould and very dirty. The bathrooms are unuseable. Made a complaint to the customer service and they came back with an insult offer of Rs. 200 for next booking.
Told them will never use them.

We had booked with them for vietnam,we had a horrible experience,they put source and when in trouble no one from mmt is responsible.
They had not paid my cruise tickets which I ended spending another $100
They just take the money first nd even the hotels they booked was very average for what they charged me for the trip.
Think twice or research and do it your self my suggestion.

I am writing to express my dissatisfaction with the cancellation and refund process for my recent flight booking. I have been charged despite opting for free cancellation, and the refund has not been initiated. The lack of proper customer service, including non-responsive chat support, increased my frustration.
And also the absence of proper customer service channels like online chat or a support email ID has made it difficult to seek assistance.I am writing to express my dissatisfaction with the cancellation and refund process for my recent flight booking. Despite opting for free cancellation, I have been charged, and the refund has not been initiated yet. Moreover, the lack of proper customer service, including non-responsive chat support, has increased my frustration. Additionally, the absence of proper customer service channels like online chat or a support email ID has made it difficult for me to seek assistance.

My recent experience with you was incredibly frustrating. I paid for a booking that was never confirmed, and when I sought assistance, their customer service proved unhelpful in processing a refund. This ordeal has left me dissatisfied and disappointed with the company's lack of support and responsibility.

Make my trip one of the worst app to choose for booking a flight. I would never recommend this to anyone. Staff is very unprofessional have no sense of what they're doing. Have told me my experience to customer service and other team members but haven't taken any action to satisfy this matter. Very frustrating that I had to tell them same store 10-15 times still no solution in the end. I would rather prefer different app for next time. ***not worth your time and money****

They are frauds. My ticket was never refunded even though they sent me email that i am eligible for a refund. They close the complaint tickets without resolution. All around a $#*! show honestly. Dont let them fraud you as well

Their customer helpline is horrible. It says, contact your relationship officer. Only email address of the relationship office is given and they don't respond. For any time-sensitive help, you are completely out of luck. They had mentioned it is easy to change travel dates. But then there is only button to "Change Date" which if you press, says someone will contact you. And no one contacts you for sure. The relationship officer also gave two general customer care number which in turn asks you to contact the relationship officer. It is a very terrible service. Never book a holiday package on Makemytrip.

The worst company I have ever booked with. They are elusive and don't care about customers. They are thieves. I should have received a refund from Jordanian airlines which confirmed me that they processed the refund but 3 months now and I haven't received my refund. But I will not leave them. I raised complaints against them to consumer rights authority in Dubai and I will follow up with them till I get my money. Be careful don't book with this company even if they give the cheapest price.

I would give zero stars if possible. They cancelled my first booking. Then booked a ticket and didn't update my account or send an email. So I booked another one. Later, I found that I have been billed twice. When I asked about that, they claimed they did everything instantly and didn't accept their fault and I had to cancel the ticket and pay the cancellation cost. Never go there. Never ever.

Made a booking at Annes Garden home stay and they send me an invoice today.They already charged me 680 for tax when I paid for my entire stay.Today invoice came with additional 400 Rs for tax

MakeMyTrip has been deceiving its own customers and engaging in fraudulent activities. We've lodged complaints multiple times through phone calls. We booked a hotel, paid in full in advance, received confirmation, and shared the hotel's location. However, upon reaching the location, there was no hotel as promised.

When we contacted customer care for assistance, the customer care executives were apathetic and failed to arrange alternative accommodations. They assured a full refund and even offered vouchers for the inconvenience caused, but neither has been provided thus far.

This is the worst app i have used, i booked a ticket and then i stayed more then 10 days requesting to change the date. Sending emails, called them to India waist many calls, and i was just receiving emails that they tried to call but cannot reach me…
Customer care never answer the calls, and once answered took the details and after start drama, we cannot hear you we will be disconnecting the line in few seconds… very useless app, unhelpful, and unprofessional…
Waist of Money
Do not use this app

Be very careful while booking through makemytrip.com

Several people have faced issues - overcharge, wrong dates, no refund...
Check out what has been written about them on:-
consumeraffairs.com/travel/makemytrip.html

I too have not received my refund even after following up for more than 35 days. Their customer care is just a farce and they keep giving excuses for not paying you
(Had to select one star as there is no option more negative than that!)

Booked a full trip, the hotel owners gave worst of rooms, the taxis were late, drivers were arrogant, for every small thing u had to call customer service, who will call first vendor then second and so on, wasting so much of time plus starting the day with spoilt mood everyday. The site seeing never includes most important points... Just an eye wash.

I booked a holiday package to Singapore and Malaysia through MakeMyTrip and paid an initial amount of Rs *******. I could not travel as my wife fell ill and doctor advised not to make any travels. MakeMyTrip gave me 2 options. One submit medical documents related to illness and medical certificate and they will give maximum refund. Second one was reschedule the travel in which case the date change penalty would need to be bourne by us. Since I was unsure of my wife's health progress, I decided to cancel the booking and submitted all the documents as requested from MakeMyTrip.

I had a fantastic experience using MakeMyTrip for my recent travel plans. The website user-friendly interface made it easy to search for flights and hotels, and the wide range of options gave me flexibility in choosing the best deals. The booking process was smooth, and I appreciated the timely notifications and updates about my trip. Overall very good experience with MakeMyTrip.

I booked a flight ticket from MakeMyTrip. However, mistakenly I made 2 bookings for the same itinerary. They refunded the full amount for my duplicate booking without any hassle on my first call. Great Service.

My booking gets cancelled previous day and my trip got cancelled due to this. They are totally unprofessional and don't respond even after multiple calls. Uninstalling my app now. It should be renamed from "MakeMyTrip" to "unmakemytrip". Hats off for such unprofessional behaviour and no responsiveness.