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on 1/22/20Hello and thank you for your question.
We are have refund process to address gaps / errors between our descriptions/images and reality. It only requires that you identify any issues with your purchases prior to departing the pickup location.
https://support.maxsold.com/hc/en-us/articles/204820030-The-item-s-I-purchased-were-not-as-described-Can-I-get-a-refund-
Please refer to our FAQ page for more information!