Monoprice

I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure!

They gave the wrong address to the shipper, so it's been a few weeks waiting for iPhone cables. They messaged back promptly and did ship things again and rectified the problem. Not a lot of initiative at first.

I bought this printer after a while of struggling with my M3D Micro. I wanted a smooth and easy to use printer which I could use with little to new effort.
This printer is exactly that, beautiful prints and clean moving parts.

My only complaint is the WiFi functionality, file transfer takes ages, small files take about 10 minutes, and I honestly never seen a regular size file finish uploading.

Been buying from Monoprice for years, but their shipping, communications, and customer service have gone downhill.

When I ordered, everything was in stock and ready to ship. 6 days later I get an email saying one item is out of stock, so no shipment until today. I am due to install tonight, so I called and was on hold for 20 minutes with no answer, so I tried the online chat.

Nice woman, but their systems are from 1987 and nothing can be changed. I need this equipment for a client install tonight... they don't care. Won't rush it for me. Can't tell me when it will get here.

Bottom line - if you want good cheap stuff and have no time requirement, they can be a good choice. But there are many others, nowadays, with equal pricing & quality along with better service.

Ha question on a monoprice mini printer so sent an email, got a response saying I would here from someone soon. After a week I resent request, then again in another week. Went to website for chat and told no one was available. Terrible terrible customer service

My first experience with the company was a bit frustrating due to the lack of shipping communication, but will say that they made things right. They really do have people that care especially Paul. Thank you!

Four phone calls later, no spare parts available for the now discontinued item, Affinity Premium speaker cables PID *******, $49.00 each. The cables have fragile breakable banana plug tips that screw on to a 10-32 stud. I had expected Monoprice to carry the replacement plugs for these premium cables but they don't. I was advised to cut off the ends of the cables and jury rig their stock banana plugs which don't fit. Disappointing lack of support from Monoprice. I am DISAPPOINTED! Forget lifetime warranty, how about product and or customer support? Former longtime customer.

They don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache.

Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary.

Misleading company. They do not make returns easy or affordable. Bought a guitar and found out it was too big for my 9 year daughter and would have to pay almost the entire cost of the item to return it.

Monoprice used to be a great resource for cables, adapters, and other sundry electronic items. Ever since they were acquired by some corporation their prices have gone up and their quality has gone down. Look elsewhere for you electronics needs.

I was ordered new monitor with promo code -30%.
He charged me, confirm my order.
After some time - cancel my order.

Message from monoprice:
This order has now been cancelled and cannot be reinstated. If you would still like to place a new order for the item(s), please go to www.monoprice.com and re-order. You can also use the quick buy feature to input the PID#s and quantities of the products you are purchasing from the following link.

I will never buy here nothing.

I ordered a couple lightning cables, and they had very shaky connections. Their return policy required that I send them back before I can receive replacements, which would leave me without a way to charge my phone for a few days, which isn't doable. Bad return policy, no help from staff.

I recently bought a monitor and it has a damaged screen. I've spent the past month just trying to get replies, but there customer service does not exist... monoprice is an awful choice if you're trying to find a site to buy electronics.

Estimated ship date was 11/16, shipped 11/23, and arrived on 12/1. Product arrived with a broken screen, and because they were sold out, all they offered was a refund and wouldn't give me an alternate product. Had I received the product on time, I could have bought another on black friday. I had heard poor things about monoprice before, but I thought the deal was too good to pass up. Don't make the same mistake I did, just buy from elsewhere.

Well once again monoprice provide zero phone support and doesn't respond to emails. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Selling used equipment as new is illegal. So now monoprice is not only doing horrible customer service, but doing illegal activities.

I have purchased many products from monoprice over the last 12 years. Most seem too be of good quality. Months ago I purchased a HDMI splitter from them, which didn't work. I emailed them and received a case number. That's where everything ended. I email many time over the following months with no response. I finally decided to call, I was put on hold for an hour and fifteen minutes, only to be disconnected. I finally gave up and took the loss. They have lost my business forever!

I have been very happy with most of my purchases from Monoprice. Prices vary constantly, which is a bit annoying. But my biggest concern was with a product that I just can't get to work. I posted a review of what I have tried and what my symptoms are. It was on their site, and I assumed it would be helpful to other people. They took it down! How can I trust their reviews if they took mine down. How many negative reviews do they take down? Mine was fair, detailed, and didn't say that the product was bad, just inadequate for my environment. I am puzzled, and disappointed.

Tried to return an item that was not working for me... the "return an item or order" link didn't work, tried another part of the website... said my order number wasn't valid even though it was and then called their telephone number and all I got was busy signals. This is not good customer service in my mind.
Update: Since this review, through Best Buy, I was able to contact Monoprice and they took the purchase off my credit card and did not request a return of the item... I guess because it was a very small purchase.

I've ordered several items from them and when the items work then they are great. When the products are defective then their poor customer service becomes evident. I've sent them a number of emails about defective products with no replies. Ultimately had to call them and even that was a challenge to get them to send a replacement. They used to have a real cost and customer service advantage but not anymore.

I got a Monoprice drawing tablet for my birthday and was super excited. I loved it for a while but it had spotty connections. I didn't even use it that often and it was awful when I started using it again. Then It just stopped working all together. It was with in the warranty time but they more or less told me i was out of luck. When I emailed back they just never replied. Oh on top of it all i went through 4 cords for it.

Based on the false description of a product on Monoprice.com web site, I have ordered some other unnecessary items. As advised by them, I returned them later, but received only a partial refund.

Since then, I tried to contact Monoprice Customer Service and Refund departments several times, asking for explanation, but with no luck. They stopped replying to my messages.

I tried to leave a comment/review on their web site, but they never published it.

I purchased these and some other items at Monoprice.com for a school, spent hundreds of dollars.

BTW, they still did not correct the wrong description of the item.

Monoprice.com seems to be an untrusted seller with poor Customer Service. Beware!

Ordered some parts for Christmas 20 days out. They shipped it when they got to it and I had to reach out to customer service twice before they sent me a shipping number. Finally got someone on chat who told me, they were busy and sorry things weren't going to make Christmas. Lost my business in the future. You get what you pay for.

I ordered something online and they just told me that my order might have been lost in transit. I tell customer support that I've been waiting over a month for these headphones and ask her over live chat to send my next order express and they just ignore me.