Mr Porter Questions & Answers

Here’s what consumers have asked with answers from Mr Porter staff and previous consumers.

2 questions answered

100% answered in 1 day

Question:

Is mrporter a scam or a legit company? Is mrporter a scam or a legit company?

Answer:

I ordered 2 shirts from the mr. Porter app and finally received my order today. However they sent me the same shirt twice instead of what I ordered. I reached out to their 24/7 customer service and the rep told me I ordered the same shirt twice. I had to email her a screenshot of the app as well as my invoice number to prove I did not before she would help me. I was then told I have to return the shirt, wait for a refund and buy the shirt I originally ordered again. I asked to speak to a manager who was also of no help and disputed with me to then be told the shirt was sold out and just create a return and wait for a refund. Will NEVER shop here again. End clothing, saks 5th ave, ssense and a lot of other sites offer the same items without the sketchiness. Buyer beware.

By A S. over a year old

See more answers (3)

Question:

How easy is it to get a hold of customer service at mrporter? How easy is it to get a hold of customer service at mrporter?

Answer:

It is not hard to get hold of. But they are totally useless. At least 100% useless when contacted from Russia.

By Denis K. over a year old

See more answers (2)

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Mr Porter Questions & Answers

Is mrporter a scam or a legit company? Is mrporter a scam or a legit company?

How easy is it to get a hold of customer service at mrporter? How easy is it to get a hold of customer service at mrporter?

Can’t see your question? Ask to get answers from the Mr Porter staff and other customers.

Is this your business?