MYTHERESA Questions & Answers

Here’s what consumers have asked with answers from MYTHERESA staff and previous consumers.

4 questions answered

0% answered in 1 day

Question:

Bit worried after reading reviews. i put through 2 orders, cancelled one because of having to send a copy ofmy credit card and license, but thought no, my theresa are reputable so did another order. now, no further info from the company about my order... should i start google proceedings?

Answer:

I ordered and then returned a sweater. I used PayPal and the item was delivered promptly and my refund was issued promptly. Then I decided to reorder the same sweater after they gave me a $30.00 coupon and that order also went smoothly. I would definitely order from them again. This was about 6 weeks ago. Very pleased customer.

By Cindy H. over a year old

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Question:

Hi i would like to know if mytheresa still asks for a copy of your credit card after you have purchased? i am considering to purchase something but after reading the reviews i am concerned, but i really want the item and they are the only site that i can find the item on. please help.

Answer:

I actually used paypal for my purchase... i would recommend that, that way you don't have to worry

By anmldr k. over a year old

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Question:

Do you guys ship to canada? and will i be getting charged extra charges when my package arrives or is the final price at check out the only thing. thank you georgia Do you guys ship to canada? and will i be getting charged extra charges when my package arrives or is the final price at check out the only thing. thank you georgia

Answer:

They ship to many countires (Canada being one of them) and depending on the carrier the charges will vary often times DHL will charge you local tax when u recieve your package

By Harneet B. over a year old

Question:

Do you have paypal? Do you have paypal?

Answer:

Yes, but I've already paid them twice now - I can see the funds pending and pay pal doesn't seem to be offered at checkout..

By jocar C. over a year old

Question:

How long does shipping take?
What is the return policy?
Where is the company located?

MYTHERESA Questions & Answers

Bit worried after reading reviews. i put through 2 orders, cancelled one because of having to send a copy ofmy credit card and license, but thought no, my theresa are reputable so did another order. now, no further info from the company about my order... should i start google proceedings?

Hi i would like to know if mytheresa still asks for a copy of your credit card after you have purchased? i am considering to purchase something but after reading the reviews i am concerned, but i really want the item and they are the only site that i can find the item on. please help.

Do you have paypal? Do you have paypal?

Is it possible to cancel my order before paying tax and still get a refund?

I sent you an email about my orders delivery date but they didn't answer?

I am in canada and your website is us$?

Are your products all authentic and brand new?

Interested in buying burberry nova check bikini- is it authentic?

Can’t see your question? Ask to get answers from the MYTHERESA staff and other customers.

MYTHERESA Questions & Answers

Do you have paypal? Do you have paypal?

Does mytheresa sell genuine designer items?

Is it possible to cancel my order before paying tax and still get a refund?

I sent you an email about my orders delivery date but they didn't answer?

I am in canada and your website is us$?

Are your products all authentic and brand new?

Interested in buying burberry nova check bikini- is it authentic?

Can’t see your question? Ask to get answers from the MYTHERESA staff and other customers.