Dear Jeannette. Please kindly know that these product images were taken in kind. However, there may be a little differences between the demo pictures and the item you receive as the items may vary depending on the specific monitor, the settings and the lighting conditions.
If the product you have received does not meet the pictures on the product page, or if you feel that you have received the wrong item, please contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.