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on 2/1/18Sorry. Usually when the order was cancelled and refunded, you will got the message from the checkout page, telling you why the order failed.
If you pay by Credit Card/Bankcard, please kindly consider your account security. We suggest you can change another card or payment methods and try it again. We suggest you give us the order number and we will tell you in more details. https://www.newchic.com/Contact-Us-hc10.html Thank you.