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on 1/9/21Hi denise w., we do get your disappointment. You can click here to see our return & refund policy and check how and where can you return items from us: https://www.newchic.com/return-and-refund-hc162.html
We really apologize for the inconvenience caused to you, and will share your feedback with the concern team so that we can improve our service. Your suggestions give us the motivation to make continuous progress. We look forward to your next order.
If there is any question, please contact us through vipservice@newchic.com. We will be happy to help!