Hi Bruno C., we do get your disappointment. We are terribly sorry for the inconvenience caused to you, and we really hope to improve your user experience through further services. If you would like to check the logistics timeliness, we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
We wouldn't be able to check your order here for you as this is a public platform. Could you please log into your Newchic Account and provide us the order number of the order you have not received? We look forward to your reply.
You can find your order number through My Account-My order. You can also click here to see how to find the order number: https://www.newchic.com/help_center/order-faq167.html
Or you can drop us the order number at vipservice@newchic.com. We will be happy to help!