NewChic Questions & Answers

Dear Jeanne S., Thanks for your order and we are sorry for the inconvenience caused. Order # 54505379 was shipped on 2018/9/13 by air mail without a tracking number since you choose Flat Shipping as the shipping method in your order. You are also be informed in details via your registered email address. Please kindly check your spam/email later. And the delivery time depends on the countries and the shipping methods. Please kindly check the below link. https://www.newchic.com/shipping-methods-hc160.html Also, you can find more details in your Newchic account - View Order - My Order(--Order Details/Order Tracking). On rare occasions it may take longer than this, please contact us if it has not arrived within the estimated time. https://www.newchic.com/Contact-Us-hc10.html We hope you get your order soon. Thanks in advance.

Hi, Colin M. We are sorry for the inconvenience and the below is the way to email the customer service. 1. Go to " contact us " or the below link to email the after-sale customer service. https://www.newchic.com/Contact-Us-hc10.html 2. Slide to the "After-sale Topics"/ " Pre-sale Topics ", choose a topic and click on "E-mail Us Now" 3. Input all necessary information (labeled with *)and select the order number which connected to your question. (Customer Service response time: Within 24 hours) If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will try our best to offer you a best solution. Thank you.

Hi, Eli M. COD to Saudi Arabia is through Middle East Direct Mail. Newchic currently provides cash on delivery for Saudi Arabia, the United Arab Emirates, Kuwait, Oman, Bahrain. And only products labeled with the COD tag can be used the COD payment method. More information, please refer to the link via the computer. https://www.newchic.com/cash-on-delivery-(cod)-faq-hc108.html Further assistance, please feel free to contact the customer service. Here is the link. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

Hi. Mark N. We are located in Hong Kong, China, and we offer online shopping only. For now we have no physical shop/store there in your country. If you love the items on Newchic, welcome to place the order. We can ship the item to you. For any further information or assistance, please feel free to contact us. Below is the link. Access via computer: https://www.newchic.com/Contact-Us-hc10.html Access via mobile/phone: https://pwa.newchic.com/customer-service We will do our best to assist you. Thank you.

Dear emelda v., Thanks for your order and we are sorry for the inconvenience caused. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html You can get the details from here. According to the return policy, if you are returning unwanted products (with no quality defects), please note that we will not be responsible for the shipping costs. Further assistance, please contact the after-sale customer service before returning any item. Below is the link. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via mobile/phone: https://pwa.newchic.com/customer-service (Slide to the "After-sale Topics", choose a topic and click on "E-mail Us Now") Thanks in advance.

Dear Paula C., Thanks for your order # 53644462 and we are sorry for the inconvenience caused. The order # 53644462 was placed on 2018/8/25 and shipped out by Air Parcel Register on 2018/8/27 with tracking number CP371713484CN. We have also informed you in details via your registered email address. Please kindly check your spam/email later. You can visit the website below to view all shipping methods and their delivery times. https://www.newchic.com/shipping-methods-hc160.html Also, you can find more details in your Newchic account - View Order - My Order - Order Tracking. Hope you can receive your order ASAP. Further assistance, please kindly contact us. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via phone/mobile: https://pwa.newchic.com/customer-service We hope you get your order soon. Thank you.

Hi. Roman l. Newchic is a reliable company. Many customers have placed the order on Newchic who received the items and love them as well. As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. Also, we are trying to improve our service. If you have any doubts about the product or your order, please feel free to contact us and give us more details. Access via computer: https://www.newchic.com/Contact-Us-hc10.html Access via phone/mobile: https://pwa.newchic.com/customer-service If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We will do the best to help you. Thank you.

Dear Eloise N., Sorry for the inconvenience. About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page. In your case, to protect the customer privacy, please contact our after-sale customer services as below. 1. Go to " contact us " or the below link to email the after-sale customer service. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via the phone/mobile: https://pwa.newchic.com/customer-service Our customer services will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-hc162.html Thank you.

Dear Eloise N., Sorry for the inconvenience. In your case, to protect the customer privacy, please contact our after-sale customer services as below. There we have specific technical staffs to help you solve your problem. 1. Go to " contact us " or the below link to email the after-sale customer service. If access via the computer: https://www.newchic.com/Contact-Us-hc10.html If access via the phone/mobile: https://pwa.newchic.com/customer-service (Slide to the "After-sale Topics", choose a topic and click on "E-mail Us Now") Customer Service response time: Within 24 hours If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Our customer services will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-hc162.html Thank you.

Hi, gordon h. The shipping fee depends on the shipping methods, countries and the products. Please follow the steps: Add Products To the Shopping Cart Select Or Search the Shipping Country Specific Shipping Price is Calculated. Any questions, please feel free to contact the customer service. Below is the link. Computer access: https://www.newchic.com/Contact-Us-hc10.html Phone/mobile access: https://pwa.newchic.com/customer-service We will do the best to help you. Thanks in advance.