NewChic Questions & Answers

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Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered
15% answered in 1 day
Question:

Hi..can i get the product in india?

Answer:

We can send to India. When you come into the page of products details, please select Color/Size/Quantity. Then click Add to Bag. If you want to purchase more products, please click Continue shopping and repeat the same process. If you only wish to buy a specific item, just click Add to Bag to go straight to the checkout. Also, you can read the New user guide. http://www.newchic.com/new-user-guide-hc154.html. Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html

By Newchic N.
Question:

Hi! do you ship 2 products on a separate packages? i wonder why i received the pair of boots i ordered, but the shirt wasnt with it.

Answer:

Sorry, We suggest that you can contact our customer service in time and give us your order number, we will check for you. https://www.newchic.com/Contact-Us-hc10.html. You can also check in the shipping advice we sent via your registered email address. Thank you.

By Newchic N.
Question:

Hi! do you put 2 products in the same package or do you put them in 2 different packages? i ordered a top & a pair of boots, i received the boots.

Answer:

Sorry, you can log in Newchic account and check order details in Newchic website: My Account -- View Orders--My Orders--Order Details https://www.newchic.com/?com=account&t=orderlist&orderStatus There you will find out if the two items are shipped separately. Or we suggest you can contact us below and tell us your order number. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

By Newchic N.
Question:

What is the estimated shipping time to hawaii ?

Answer:

The delivery time depends on the countries and the shipping methods. Here is the link. https://www.newchic.com/shipping-methods-hc160.html. Business/Working day is not included holidays and weekends. Also, When you placed the order, you can get the estimated delivery time on checkout page. Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

By Newchic N.
Question:

Answer:

Sorry, in your case, we suggest you contact us in time and give us your order number, we will check for you. https://www.newchic.com/Contact-Us-hc10.html. Besides, The delivery time depends on the countries and the shipping methods. https://www.newchic.com/shipping-methods-hc160.html Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking). Thanks.

By Newchic N.
Question:

Hello! i am from romania, and i would like to order some items. can you tell me how long it would take for them to get delivered?

Answer:

Yes, we can send to Romania. The delivery time depends on the countries and the shipping methods. Here is the link. https://www.newchic.com/shipping-methods-hc160.html. Also, When you placed the order, you can get the estimated delivery time on checkout page. Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

By Newchic N.
Question:

Why can i not get access when i try to log onto newchic it says no access .

Answer:

Sorry, Due to a high flow of customers or cache, you might notice some unusual information on our website. Also, it may due to the network problem. We suggest you could change another browser and try again. If still fail, you can download the APP here https://www.newchic.com/AppDownload.html Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you. Thanks.

By Newchic N.
Question:

Answer:

We are located in China and we offer online shopping. And all the products are originated and manufactured in China. Here is the link for men's shoes: https://www.newchic.com/mens-shoes-c-3593/?ht=1 If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.

By Newchic N.
Question:

Answer:

The delivery time depends on the countries and the shipping methods. Here is the link. https://www.newchic.com/shipping-methods-hc160.html. Total Delivery Time = Processing Time + estimated Shipping Time. Business/Working day is not included holidays and weekends. Also, When you placed the order, you can get the estimated delivery time on checkout page. Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

By Newchic N.
Question:

What happened to the website? is it still active?

Answer:

Sorry, Yes, it is still active. Due to a high flow of customers or cache, you might notice some unusual information on our website. We suggest you change another browser and try again. Also, you can download the APP on the right bottom of Newchic website. https://www.newchic.com or download APP here https://www.newchic.com/AppDownload.html Thanks.

By Newchic N.

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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