NewChic Questions & Answers

Sorry. Due to a high flow of customers or cache, you might notice some unusual information on our website. We suggest you change another browser and try again. And make sure you did not install any app to block pop out windows. If still fail, You can download the APP on the right bottom of Newchic website. https://www.newchic.com or download APP here https://www.newchic.com/AppDownload.html?utmid=1848# thanks.

Sorry. Due to a high flow of customers or cache, you might notice some unusual information on our website. We suggest you change another browser and try again. And make sure you did not install any app to block pop out windows. If still fail, You can download the APP on the right bottom of Newchic website. https://www.newchic.com or download APP here https://www.newchic.com/AppDownload.html?utmid=1848# thanks.

The estimated time for you to get your package is different though different shipping methods. Total Delivery Time = Processing Time + estimated Shipping Time. Weekends and holidays are not included. https://www.newchic.com/shipping-methods-hc160.html Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details) Or you can contact our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

Sorry. We have listed all the details about item sizes on the related product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Sorry. The size range of different products varies. And it is not the usual size you wear. We have listed all the details about item sizes on the related product page. (click the link, you will see the products details) Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.

Sorry for my late reply. Could you please sent me the order number (8 digits) Or the email address you log in Newchic account and made the order, That I can help you check the status of your order. Or you can contact our customer service below. https://www.newchic.com/Contact-Us-hc10.html

Sorry. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details there. And please contact our customer services as below before returning. https://www.newchic.com/Contact-Us-hc10.html We will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.

Sorry. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details there. And please contact our customer services as below before returning. https://www.newchic.com/Contact-Us-hc10.html We will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.

Sorry. You can contact our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. If you select to contact us via email, you can upload the picture as attachment or send it directly in the email content.

Sorry. This order 36251810 was shipped on 2017/10/23 by Air Parcel Register. And we have sent you the details via your register email address. Please kindly check later. If you have not received our email, please kindly check your spam as it may be there. Once your order has been shipped, you will receive an email update via your register email address. Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details) https://www.newchic.com/?com=account&t=orderlist&orderStatus Thanks.