NewChic Questions & Answers

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Here’s what consumers have asked with answers from NewChic staff and previous consumers.

534 questions answered
15% answered in 1 day
Question:

Answer:

We are located in China. If you love the items on Newchic, please place the order. We can ship the item to you. If you find the items on FB, you can click the link or click "Shop now" on the advertising and then you can get the details of the item. Also, you can search the item on Newchic. https://www.newchic.com/?utm_source=facebook&utm_medium=fb_direct&utm_campaign=20170603sku553433&utm_content=joyce. If you dont know how to place the order on Newchic, please read the New user guide. https://www.newchic.com/new-user-guide-hc11.html

By Newchic N.
Question:

I bought 2 bras they don't fit! each cost: $22.00, i would like a refund of $24.00 leslieandersen60@gmail.com

Answer:

Is this the one which you made the order? But according to this email I can't check your record. We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details https://www.newchic.com/?com=account&t=orderlist&orderStatus Or you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you more details. Thank you.

By Newchic N.
Question:

What is the equivalent for australian sandals size 8? your equivalent sizes are not the same as other equivalent charts.

Answer:

About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.

By Newchic N.
Question:

Why does it take so long to receive an order. it border's on the ridiculous!

Answer:

The estimated time for you to get your package is different though different shipping methods. Newchic offers Six different international shipping methods: https://www.newchic.com/shipping-methods-hc13.html

By Newchic N.
Question:

I i would like to order some dresses from new chic, but am very worried about deliveries in south africa. do you deliver by courier or post and how

Answer:

This decided to the local post office.If you can't track your order or you can't receive your order in the estimated time, you can contact us or go to your local post office to check it with the tracking number.

By Newchic N.
Question:

How many calender days for arrival dresses to uk

Answer:

The estimated time for you to get your package is different though different shipping methods. Newchic offers Six different international shipping methods: https://www.newchic.com/shipping-methods-hc13.html

By Newchic N.
Question:

Those these products delivered to nigeria?

Answer:

Yes, we can dispatch to Nigeria.

By Newchic N.
Question:

Has anyone used the antibacterial adjustable bra they look great, but i have purchased what seemed to be fabulous bras online and they were not.

Answer:

Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Or you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you more details. Thank you. Welcome to place the order. Enjoy shopping.

By Newchic N.
Question:

I was charged on august 20 and have not received a notice of delivery. my order number is33529769. email is gurlgenius@yahoo.com.

Answer:

Thanks for your waiting.And your order 33529769 has been shipped out on August 22nd through standard air mail register. The estimated transit time: 7-20 business daysdo not includes weekend and holidays. Tracking number: 61299991206475076844 Tracking link: https://www.fedex.com/us/ Or you also can check on your account of the website: My account- view order- order- tracking number- tracking information. If the parcel is not delivered within this date, you can contact us again.

By Newchic N.
Question:

I am indian.want to purchase a dress from your site through cash on delivery.is it possible?

Answer:

Only products labeled with the COD tag can use the COD payment method. Currently only Saudi Arabia and the United Arab Emirates are supported by COD. Many payment methods are available. Please check here. http://www.newchic.com/how-to-pay-hc12.html

By Newchic N.

Can’t see your question? Ask to get answers from the NewChic staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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