NewChic Questions & Answers

Dear mirzza z. Sorry to inform you that we are online shopping company, we don't have store. Best regards. Newchic team

Dear candace s. Ok, please tell us your order id, we will cancel it for you. Or you can contact us via email :service@newchic.com Typical response time is within 24 hours. Or Live chat: http://www.newchic.com/Contact-Us-hc10.html Or you can cancel it by yourself in your account. Best regards. Newchic team

Dear Elisabetta A. Sorry for the delay, would you please tell us your order id? Or the email address which you used for order? We will check it for you. Best regards. Newchic team

Dear Candice r. For your order 21239955, the newest information of the order is 2016-11-30 08:51 Leicester, Consignment Delivered To Residential You can track it in http://www.17track.net/en/track?nums=A0004216112203MA Would you please contact with local post office to check it? The tracking number is GE629454004WW Best regards. Newchic team

Dear customer, The phone number is +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00) And you can contact us directly via email: http://www.newchic.com/Contact-Us-hc10.html Best regards. Newchic team

Dear Janis H. The shipping time depends on the destination country and what product you want. Would you please show us the link of the product? We will check it for you. Best regards. Newchic team

Dear Vicki B. For your order 20693944, we started to send it on 2016/11/11. Usually it needs 7-20 business days to arrive, would you please wait a few more days? Best regards. Newchic team

Dear Michael w. Are you looking for the orde 20693369? Winter Outdoor Waterproof Thicken Warm Hooded Padded Jacket For Men[+Color; Dark Green][+Size; UK 2XL(Our Size: 4XL)] We started to send it on 2016/11/17, usually it needs 7-20 business days to arrive, would you please wait a few more days? The tracking number is RJ899938910CN You can track it in https://www.17track.net/en/track?nums=RJ899938910CN Best regards. Newchic team

Dear Karen C. Sorry for the delay, are you looking for the order 20938783? Big Size Flower Button Pattern Vintage Flat Ankle Warm Cotton Boots[+Color; Red][+Size; US 8(Our Size: 39)] Sorry to inform that we sold out this product now, and would you please wait a few more days? It will back to stock in next week. Sorry again for we can not inform you as soon as possible. Best regards. Newchic team

Dear Carol P. For your order 21026689, we are sorry to inform you that now we sold out this product, would you please wait a few more days? The product will back to stock in next week. Hope for your kind understanding. Best regards. Newchic team