Newlightingdirect.co.uk

I too wish I'd seen this review site before placing an Order. Although the price seemed OK, they took full payment at Order receipt point and would appear to have been clearly not in a position to supply the goods at all. While I subsequently progress chased non delivery, many reasons were offered, but still 9 weeks later no goods, so cancelled the Order and bought via another Company who had the item in stock and delivered next day. I was informed that it would take 28 days to process my Credit and despite more chase-ups, 8 weeks has now elapsed and still no Credit! They've had my money for 18 weeks now and still no sign of being re-funded which really feels like I've been duped! Hopefully, my Credit card Company will come to my rescue and this experience has really turned out to be a lesson in life - be careful and be warned!

Hi

I have just heard from Consumer Direct regarding my complaint again NLD. They will be refering the matter to Trading Standards, but they act on volume complaints.
Please telephone ******* ******* to register your case.

When I telephone NLD I did manage to get to speak with Jason Pritchard who claims to be the sales manager. Tried to speak with accounts but he said they do not have a phone and are in a locked office?!
Told him we would commence legal proceedings the next day then followed this with an email. A few hours later they did reply and say that they had authorised a paypal refund. Paypal says it will take up to 7 days - so will wait and see.

Best wishes & good Luck everyone Fiona

I would definately deal with them again. Although I do think they should have contacted us about the delay, but at least we were able to contact them and find out what status our order was. *IN SUMMARY* Their website is very useful. They give you all the dimensions and prices for each item, and also show the full range of matching products for each light. I would recommend newlightingdirect to anyone looking for lighting.

This is a terrible website. Just as everyone is saying, no communication and only fobbed off when you do communicate with them. I placed my order on the 10 October and still have no goods! I cancelled my order on Friday 20th and got e-mail back informing me that they were now in the process of refunding my monies as it had been passed to the accounts team! I will keep you posted as to what happens. In fact after reading these reviews i am going to contact my credit card company.

Oh I wish I had read these reviews before I paid any monies to this company! I too have waited many weeks for my delivery which never came (& never left the manufacturer...). 23 days ago I was told I would get a refund but surprise... surprise... no refund as yet. No response to my emails - they have no intention of refunding my monies! I am now taking action and I will be contacting watchdog. Those waiting for refunds... don't hold your breath...! PLEASE DO NOT BUY FROM THIS WEBSITE...!

OK, so lets face it we've all been caught out by www.newlightingdirect.co.uk. This is how to get your money back.

Step 1.
Phone Trading Standards (******* *******). They will advise you to cancel the order in writing (Recorded Delivery).

If you have already informed them that you have cancelled the order, go directly to step 3.

Step 2.
GIve the company 30 days to repay the money. Inform them that they have broke the Distance Selling Act regulations and therefore you are entitled to a full refund within this time.

Step 3.
If they do not give you a full refund within that time contact Trading Standards again and they will take legal action upon the company on your behalf.

If you have not already booked with newlightingdirect.co.uk. Trust me DON'T!

We ordered 3 lights on 2 Sept 2009 and all we have recieved since are the same letters others seem to have had which appear to be nothing but lies and excuses from this company.
But no goods or refund.
We are going to the small claims court on principle if it is not already too late.
Save yourself a lot of grief and Do Not Get Involved with this company.

Absolutely terrible. Will be contacting Darlington Police today. I have made attempts to contact them and no response. When I call the number I cannot get through as the line continues to be engaged ALL DAY! Will be suing for civil recovery and speaking to police to have them prosecuted! I suggest everyone else who has had the same experience do this too!

I have just read these reviews and wish I had done so earlier. I ordered from them in August. It is now November and I have received nothing from them except excuses and lies each time I call. I am waiting for a refund which apparently takes 28 days... it took seconds to actually take my money! I am about to contact my credit card in the hope of getting my money back. Think I will also write to Watchdog. I have a list of different reasons given each time that I called to ask what was happening. DO NOT BUY FROM THEM.

I too have had the misfortune to order lights from this site. It has been 9 weeks now since I placed the order and I have tried to phone them over 50 times but keep getting an engaged tone. I am convinced that the phone line is a hoax.
I have e-mailed them and complained however they have just sent me promises and failed to deliver on them. I have now sent an e-mail cancelling my order.
As am now thinking of driving to their alleged address and seeking immediate repayment as I have no desire to go through the process of being lied to anymore about getting a refund.

I believe this company is about to be struck off the company register list and will appear in the official gazette on the 9th March 2010. I too ordered goods from them in November and despite several e. Mails regarding delivery of goods and refund I have had no success. Looks like we have all been conned.

Ordered my lights on 25/10/2009, it is now 04/01/2010! I have emailed them on several occasions, with no reply.

They obviously don't know how to run a business or are deliberately scamming people.

newlightingdirect.co.uk complaints == AVOID AT ALL COSTS

Just recieved my lights and I love them! They really are superb quality. Everything from start to finish was superb. It was a little worrying reading reviews on here about the delivery but mine arrived on time. I am sure a lot of companies are having a hard time in this recession, I have my own shop and I have trouble getting deliveries in from suppliers. I am a happy customer.

Well I can only say that after reading all these emails that this company is consistent with all its lies and appalling customer service and would appear to be no more than a scam company. I too have been told like everyone else
2 weeks delay when ordered
Further promises -nothing
Cannot get on phone - always engaged
Offered 10% discount if I wait for order to come
After cancelling was promised refund
Something went wrong with refund process **sounding familiar yet**
Would try again, could be up to 28 days
Still nothing
Offered to send a cheque - ** well what a surprise - no cheque**
Thanks to all who offered advise I have contacted my bank who will hopefully get my money back for me. They were very helpful
My first call tomorrow will to be trading standards.

Good luck to everyone in trying to get your money back and a very serious warning to anyone else - please please please do not order anything from this company.

I argee with other 2 reviews, never order anything from them. I bought lights from them in June, they took my money and I've waited 23 weeks and still haven't recieved my lights. I have sent loads of emails, written to them, telephoned them and all I get is pathetic excuses and told delivery will be in 3-5 working days but nothing ever arrives.

OMG I bought goods worth over a thousand pounds and I havent gotten it yet... I am close to tears right now... i have called their telephone emailed them yet nothing. No actually the only email i got is that it would take 2 wks [order number is *******] its a month after. To think they are quick to collect my money and i don't even live here. I am so close to filing a criminal lawsuit against them. I have called the darlington police station and trading standards to seek advice. There shld definitely be a jail term for dis consistent method of taking money from people like this... this is so fraudulent on several stands... never ever ever trade wit this site newlightingdirect.co.uk... you can be sure dey would take your money but never give u updates or deliver your goods

This company is also known as New Furniture Direct. Please do not deal with this company, they take your money and never supply the goods, we have finally got our money back after 4 months of being promissed the refund had been processed, but I beleve the only reason we got our refund was due to the fact that we arrange for someone to go and collect the cheque. If you are having similar problems with this company contact Consumer Direct on *******506 and they will be able to give advice and pass your problem onto Trading Standards.

I wish I had read these reviews too. I placed an order on 3/01/10 and after 3 weeks was told the manufacture's delayed and will get in another 3 weeks. This is on email by Adam. After further 3 weeks, same story but this time I was offered a further 10% discount for the troubles.

After a couple of weeks I called the manufacuture of the lights and they told me that never received an order for my lights! Now I don't get response to my emails.

I have contacted the credit card company. Will contact consumerdirect soon.

I ordered four light fittings in September 2009, the website showing these were in stock. When I received an email confirmation of my order and payment, the lead time became four weeks. I immediatley emailed newlightingdirect.co.uk, to enquire why there was delayed lead time. The answer was they had to get the fittings made! I cancelled the order and was told, by Jason, that I would receive a full refund within 28days. After many emails, I am still waiting. I have now refered all correspondence to my credit card company and they will be taking action to reclaim my money.
In conclusion, I have used many different internet based companies over the last few years, but my advice is not to use newlightingdirect.co.uk for any purchases, You have been warned!

Bought a gift from this company in September and it never arrived.

Contacted them a few weeks ago again, and was told it was out of stock.

It's currently been 4 months and I still haven't received my item - a wedding present for a wedding which was 3 weeks ago!

AVOID THIS COMPANY.

R.

Please never buy from this web site, they make you believe they have every thing in stock take upright full payment and your stock is far far out of site no communication. Constant lies about your order and delivery, no compensation offered, infact very rude staff just one man show i guess. You always talk to one person called jayson no higher authority to report your complaint to. Infact some of my order was wrong they won't even take it back or would charge more than the item for pick up of parcel. When i tried their postal address its not even registered as a trade address and their post code doesn't match the address! It was one big ordeal to deal with them and i would not recommend any one to ever deal with them. PLEASE NEVER ORDER FROM THIS WEBSITE!

Ordered our item back in September, light was promised and promised to be delivered but never came, cancelled order and now waiting a refund. Have sent two letters recorded delivery asking for money back, been waiting now 63 days for refund, no communication been received, have mailed them also, still no response. Consumer direct gave me advice and now having to take legal action against company to get money back, also Companies House have confirmed that they are behind with registering with them and owe them £375, stay away from this company I think they will not be around for much longer. STAY AWAY STAY AWAY

www.newlightingdirect.co.uk and www.newfurnituredirect.co.uk appear to have now ceased trading. I do hope people haven't lost their money. I did a search for the director (Mr Mark Lloyd) and found this address and contact number. It might not be real though:

Tel: *******881
Fax: *******086
11 Ropner Gardens
Darlington, Durham DL2 1FB
GB