Nustay

Wide choice of hotels from luxury and exclusive hotels to guesthouses & hostels. I am mid range hotel guest, appreciate their hotel review feature cause from the beginning you can easily imagine what cons the place has as usually exactly these things can brake your trip mood

So far so good:)The website was very user friendly and clear with the charges and cancellation policies. The plus is that it was much cheaper than booking straight through the hotel's website or any other booking platform. As for the Customer Care, they are doing their job tirelessly, but it's impossible to get someone on hold. Probably, it's for better right now as people are in panic but I would prefer to speak to a real representative once the chaos is passed.

I have stayed at the Abel Tasman Motel in Launceston Tasmania for approx 3 years & booked most of the time. It was a special news for me to find your gem website. Now I am paying less for the same services.

Regards.

Almost all hotels and travel companies are working with travelers to credit or refund cancellations due to the pandemic. Pleased to see that your company is following the standards even though you are smaller than other giants.

It looked so strange to me that my credit card works well everywhere, but I was informed of payment rejection on your website while my bank confirmed that the payment can be completed. Thank you Anna for the details and helping me with the booking and alternative payment solution

Thank you Alex for booking another hotel for my daughter as Extended Stay America Phoenix was completely booked when girls arrived. Very unprofessional fro the hotel side, happy that you handled everything quickly and hassle-free

Nina was absolutely wonderful to deal with as I'd had some issues with my reservation and payment. She helped correct everything and did so very kindly and efficiently. For that I am very appreciative!

I paid for this hotel booking in February 2020 and through no fault of my own (Covid 19) the booking should be cancelled. At first I thought that your advice to contact you 7 days before the travel date was a trick but I followed and was refunded.
Iain Brown

I was unsure I would receive a refund for my stay. But as I had to cancel due to the current global climate I hedged my bets. At a time like this I think it is great that you are offering refunds to your staff with no confusion or complication. Once we come out the over side of this pandemic I will definitely be booking again through nutstay. Thank you very much for your help Tina.

I live overseas and was on a once in a lifetime trip to Italy this year and there's no way I will be travelling anywhere. I highly appreciate that your voucher allows me to book any other hotel and not being limited with Italy!

I were checking offers to book and found Nustay. From the first look I was attracted by the website, how it is clear and has many hotel options, superb. Besides Nina has shown an amazing support via email! Thanks*

So far, my interaction with Nustay's customer service has been wonderful, just as they said in the many reviews I have read. I have no doubt that this has been just a misunderstanding and my issue will get resolved. Can wait to hear back from you.

Anna helped me out with my booking. She updated me throughout the process and it was really easy. I use boosted services many times before. Anna is extremely nice and helpful and always communicates with you well. These guys do it the best!

Helen helped us quickly and efficiently in a situation that we were certain was going to end badly. Thanks to Helen's help our trip to Aberfeldy was saved and my opinion of nustay, which had plummeted initially, had soared back upwards.

Within the quarantine I had a chance to deal with at least 13 different agents of you, and each of them was nice and was trying to soft the situation the entire world is going through. Never had a feeling that they were trying to eradicate from me and my endless messages

I can't express my gratitude enough for looking into my situation and extending flexibility by offering me a voucher for a stay I needed to cancel due to COVID- 19. Camilla Lane's message was thoughtful and uplifted my spirits during a very challenging time. Thank you again and I look forward to using your services in the near future and in years to come. All the best.

With everything going on with the COVID-19 virus all airlines and hotels have to give out refunds to travelers. My flight got cancelled because of this but I was still denied a refund on my hotel room because it was non-refundable at the time of my purchase. This is unacceptable and I will not being booking any future stays with your website.

I do not understand why this happened.
I paid for two nights stay, but only received one night stay.
Thank You for trying to resolve this matter.

Sincerely,
Mark Greeley

*******683
*******@gmail.com

The content of the reply was fine & my rating is not a reflection of Ivana's response. However, by the time I received the response, the hotel was booked & I was not able to take an advantage of the deal.

I do understand how a price for a hotel can change. This is not the top website sertvice, at least I now can pay a higher price by link. I am not certain if I am goinf to use your service again but the communication was fast and smooth.

I have already paid for 12 feb since I needed a place to stay. If i can now get a refund that would be the ideal solution. Please keep me informed on any progress.
Regards,
Jeremy

I need similar accommodation for a similar price just as close to Flinders Street Station.
If you could assist in finding me accommodation that would be good

First time it didn't work between us but thanks for applying 10% discount to my recent booking. It was unexpected gesture from your side as my previous try was over a year ago