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on 11/16/18We had problems with Shay colour wardrobes, they sent a technition out armed with 3 cans of shay spray paint, he was here for 2 hours trying to rub the dent out and spray it, He used 3 cans of paint and it looked awful. After loads of hassle were sent new doors, one of which was split. Cut a long story short, we did have joy from someone at head office, We are still waiting for new doors to arrive we have been waiting 12 weeks now, low and behold were getting a package delivered, More wardrobe doors NO just 3 hinges. You couldnt make it up. I have 3 spare wardrobe doors that are CRAP, and 2 wardrobes awaiting new doors, If and when they arrive I will have accumilated 7 doors plus the 4 doors already in place that don't fit. They wont take anything back including the packaging as they are not licensed to carry things like wardrobe doors and rubbish, How I wonder did they ever arrive in the first place I ask myself. Oh by the way, The door that has got a large split in it, I will tell you why it has a large split in it.(Wait for it)I was told by the local PLANK from HOMESERVE that my tree the doors were cut from had its roots growing in the water and thats why the wardrobe doors had a split in them, Words failed me. Believe me I am not making this up.We are now after 12 weeks going to phone them up, be played trashy music for 1 hour then we may get someone to talk to and ask them what is happening, Watch this space.Im at my wits end now as they don't give a damn, But I have to laugh at the stupidity of these people they employ Most of them are well trained liars and if I didn't laugh I would have had a nervous break down by now and living in the looney bin.
It is almost impossible to touch up the paint. The paint is sprayed as a primer and base coat onto Acacia which is a low grade mahogany but more porous than oak. The paint is solvent based and can only be sprayed properly in work shop conditions it contains the colour pigment, polymer which is a liquid plastic and a solvent some polymers are polyurethane or a two pac mixture similar to car paint. If you try to brush it on the top coat can be slightly transparent because it needs the primer to bond and give depth of colour all the brush marks will show and the solvent will melt the glue that holds the brushes together. You can cheat by talking a drawer to a local Crown paint centre and they will mix you some water based acrylic there matching is quite good but not forced to be exact the original paint would have a mixing code in line with the pigments the paint supplier would use and unique to them. I have seen some great matches from the Crown Paint Centre and some shockers from B&Q. When they come to your house and touch it up they stink the place out, Check the terms of the furniture guard that is not what it is cracked out to be.