Oakley

My prescription was submitted along with the frame style Half -Jacket--- I get the complete opposite after a 14 day wait. WHAT a joke. What used to be a storied iconic brand has faded into retail obscurity - a sad tale indeed.

Just past warrantee and I took them to Japan not only did both my flight 1 prizm lenses flake all the mirroring off so did my friends of a different model. Definitely do not buy. I've been told it's called crazing and normal for pallets to do this. They won't replace obviously

I thought ordering from Oakley would be a step above some of the other web based eyeglasses. Wrong. Lenses scratched too easy. Transactions is rather light. Progressive lenses were not well done. And their crappy pads or rubber nose pieces break or fall off. I wrote Oakley - no response, so NEVER AGAIN.

Bought glasses. Arm broke and plastic snapped at the joint. Clearly shoddy quality and they simply told me tough. No reason or explanation….

So I hav a week old pair of sunglasses that are useless.

Thanks a lot Oakley.

Paid over a $1000 for these glasses. The grommet Came out of the frame that holds the Lens in. They said frame was out of warranty. Got them in June 23. Worst customer service ever. Would not ever buy Oakley again would not recommend it to anyone either. Especially if you are getting prescription glasses. Your best bet would be to buy 2 pairs of cheap glasses compared to one high dollar Oakley that's Cheaper put together than the cheap ones you're going to buy. No stars from me.

I would give a no star. But that is not an option. Eyewear never arrived. Tracking was and is terrible. Getting live support just as terrible. Item was supposed to arrive as a gift before vacation. Nope. My partner left and has returned and guess what, still no item. I hope getting a refund wont be as difficult. I wont order Oakley online again. That why I wear Rayban.

Their response below:

Rayban Wearer,

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

Third pair (and the most expensive) of Oakley glasses that have blistered on the inside of the lenses. This is not something I might expect this of glasses costing £30 but not £100-200!
This particular pair were my "Sun-day best" so I had worn them maybe 15 times in 5 years and kept them in there metal box, wrapped in an Oakley cleaning cloth when not in use.
Contacted support to be told that as they were out of warranty they could only offer a discount on another new pair (again).
Once is just bad luck, twice is suspicious but three times is plain bad quality. These are like cheap knock-off glasses not the real thing. Buyer beware. Buy a cheap pair and IF anything bad happens to them buy another pair with the £100+ you have saved.
By comparison I have 2 pairs of Dirty Dog glasses which I wear every day of the summer and are of similar age to the last Oakley bin jobs and they are perfect.

$250 for basically plastic junk. Side piece popped off. Cant get a human on the phone. Automated system hangs up on you if you hit *,# or 0.

To get parts they want you to enter code. There is no code on the pieces of junk.

Lesson learned. Never will buy another oakley product and you dont either. Wish I had had read these review before I got robbed.

I've had these Oakley sunglasses for about five years. Already the lens orange sunlight coverings are peeling off of the face of of it. I talked to Oakley customer service. They said there's nothing they can do that's normal wear and tear on these glasses. I think it's ridiculous. I've had numerous other glasses, that have lasted many many years had no problem with them Not Oakley,. I would never buy this product again based on the product quality and their backing of their product.

Tried. Calling their 800 number. Must submit a claim email. Ok, do that then some auto bot reply that your claim is denied. They claim model No longer made, I just bought them in April! Three months ago. They offer a special price on new ones that are comparable ok except they're more than I paid for originally, what a joke. I'll never buy a pair of Oakley s again. Horrible service. They don't care at all, take your money and screw you..

The pages take forever to load and many of them never actually do load. The Order History page has been "under construction" for the last 4 months. This means you cannot check the status of your orders or process a return without sending emails to customer service. They do not always respond to emails and when they do, it takes several days and expect canned responses that evade your questions/concerns. I have tested this site in Chrome, Firefox and Explorer and find these issues to be consistent across browsers.

Other than the site being poorly maintained, their customer service is pretty bad also. It takes months to get a return processed.

Oakley makes good products, but purchasing from their website offers no benefits. In fact, often times you can find the items cheaper on other retail sites.

I ordered 2 pairs of frog skins.My pair from the early 90's finally broke.
One pair was from my nephews B-D. He'll have to wait...
Both pairs were wrong models Wire frames, Not even close.
Sent them back, I hope whom ever opens the box can manage or get someone to help to pull the right order. Waiting...
Never again.To many other Great company options.

I'm sure like anywhere there are good and bad employees but my experience so far is that these are some of the most expensive lenses I've ever purchased, and they feel just as cheaply made as a 10$ pair off the rack. The lenses scratched very easily, the nose pieces fell off when unfolding the glasses, and I'm someone who only wears them in the car, and places them back after use (no kids). Upon submitting a claim asking for a fix or replacement, or more durable alternative, they denied the claim and told me to buy another pair at $150!

These were supposed to be a durable lens made for work and I never even got to use them for that purpose. Broke in under 3months.

At one time all a had in my vehicle's were Oakley's. Now they are all trash melting side piece's just sticky garbage. Then they tell you to get them fixed you need original purchase slip pictures. Well when they were wedding gifts and purchased off a tool truck that's no longer in business your kinda hosed. Thanks a lot...

Ordered some expensive sunglasses over a month ago and they still haven't arrived and now struggling to get this company to refund my money. The people on the phone are beyond useless. Wish I had read all the terrible reviews first.

Poor customer service and the quality of their product has diminished. In the past, my glasses lasted for years, now I need new lenses every few months because they peel. It is also interesting to see that others have had address issues like mine. Oakley sent my product to the wrong location and it takes forever to have the issue resolved because of the disgusting customer service. Look at all of the negative reviews on trust pilot, they do not censor reviews like oakley.com does. Oakly was the go-to product when working down range, now they are the company to go-away from.

Oakley prescription glasses sold through LensCrafters defective and neither will stand behind their crap. I have worn glasses all my life and never had junk like these Oakley lenses. Frames are good but the lenses are junk. This is the second pair that did the exact same thing. As the person at LensCrafters insisted it was a cleaner that did it. I only used their cleaner.

Ordered replacement lenses from them and then, the same day, realized I ordered the wrong pair. Contacted Customer Support. They indicated their system would not allow for cancelling an order! I had to wait until I got the order (some 11 days later) to request a return. Got the package yesterday, requested a return. Waited another day to get that. Printed label and found that their policy is once they get the package, the return will be processed in 10-14 days! They have my money for a month! Never will buy from this company. They are a rip.

Had incorrect address in my receipt after I had entered correct one. Immediately reached out and was in hold for over an hour and rep refused to change address. They are now shipping my items to a fictional address for their mistake. Horribly dishonest and awful service. Won't Oakley ever again. Beware!

I am a long time customer of Oakley and have watched their quality continue to drop off. There latest quality is now horrible, yet they keep raising their prices. Unfortunately when you spend top dollar on their products and there is a problem they don't stand behind it. I have received golf shirts with 2 different sized sleeves. My latest Oakley sunglasses has cracks in the lense starting from the nose cutout. The glasses were purchased from the corporate store in irvine and were only worn 3 times. Oakley would not stand behind them.

No refund given for lenses made different from the perscription I sent then later told they can't make them. I had to pay my optometrist to make them in the end. Poor customer service as well stay away.

Bought two pairs of the same model in different colours. One is perfect, other is bent out of shape. As they are sports glasses with interchangeable lenses, I have removed the lenses and found they they are of an inconsistant size, I have used a micrometer to prove this. It has taken 4 weeks, and around 20 emails to FINALLY get a warranty offer on the faulty pair, and its for different models or different lenses, despite the fact they have almost identical replacements available on their website. I suspect I am being offered want they have surplus of. I would avoid like the plague! Dont waste your money.

I have conceded I have wasted my money, and at least now want to warn others of what they are potentially getting with their hard earnt cash.

Customer service is terrible i cannot get anyone to reach out to me i should have just bought cheap gas station glasses