Office Depot has a rating of 2.2 stars from 480 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 15th among Office Supplies sites.
The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.
Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!
Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!
Tip for consumers:
Enhance your staff training to ensure customer satisfaction!
Products used:
none
Date of experience: October 3, 2024
I had an Office Depot reward certificate that's expiring on Aug 31st, 2024. I tried to use it in the beginning of August and found out it's been fraudulently used by someone at a store in the state of Illinois. I chatted with customer service twice on their website and explained the situation. They either just pretended they didn't understand what I was talking about or they don't know what to do in that situation. I just feel unsafe being an Office Depot customer when anyone could use my reward at any time without any consequences. Customer service is a joke. I have been shopping at Office Depot since the opening of my business 17 years ago and I will shop somewhere else from now on.
Date of experience: August 24, 2024
I was just told I must come into the store and pay for my print job that I emailed into the store so I would not have to wait while it was printed. This seems pretty much a bunch of BS as I could not even give the girl my credit card information over the phone. I was told it's the "stores policy". So now I as a busy independent engineer must go down to the store for two trips in order to get my print order done and picked up. Get with the program guys. This is not rocket science.
Date of experience: June 17, 2024
I went to an Office Depot not knowing it was going out of business. I was looking for a quality chair and thought they would have one. I got one but found out the next day I could have gotten it cheaper if I had ordered it and picked it up or went to a store not going out of business. I called the next morning, and they would not honor the lower price on their own website. Who does business like that? I will never step foot in an Office Depot ever again.
Date of experience: May 28, 2024
Office Depot's delivery service is a disaster. My order arrived weeks late, and when it did, the items were damaged. Customer service was unresponsive and offered no assistance in resolving the issue. Office Depot, if you want to retain customers, you need to improve your shipping reliability.
Date of experience: April 26, 2024
I received an email, thanking me for signing up for a trial of business select. Office Depot must be compromised as I didn't sign up for any such thing. Tried to call them and their message says they're having technical difficulties. I bet. There's no way to chat, there's no way to communicate with this company at all. Get ready to monitor your credit Office Depot customers.
Date of experience: February 4, 2024
This is not a good review I'm very disappointed. I've been standing in line to order something at the desk for over an hour. I also can the day before but the gentleman told me that he didn't know how to size anything on his computer so I need to find someone to size it then come back. I came back today with the hopes of different staff members but nope. Same staff with 3 guys one running the cash register and the other running around looking crazy and the main guy in printing stuck with a line and if you ask the other guys they say they don't know how to do what he does. Wow and I'm still standing here typing this. Crazy
Date of experience: January 25, 2023
The Cape Coral Office Depot on Pine Island Road is a total waste for printing copies, unless you have unlimited time to waste. After many visits I have always had to go elsewhere. The machines do not work. The employees are few (two) and they have long lines because they don't work much either. Today, one in three printing machines was working, about normal. But, it quit after I was down to only two waiting ahead of me.
Tip for consumers:
Take aa newspaper or word game with you
Products used:
None. Everything broken as usual
Date of experience: March 24, 2023
Do not lean on Office Depot for any printing needs. I've tried 6 times to find a store to fulfill my simple order.
Ordered online as well. Failed every time. They are simply not equipped to do business in the service arena! Enjoyed the service while it was good, but moving on.
Date of experience: June 22, 2023
I just spent, along with 2 other customers, 57 minutes waiting to be called to make some copies in the office depot in Hunters Creek, Florida. I kept receiving their texts stating there was a minute more to wait. However, when we spoke with the manager, we were told they were not seeing any more walk ins. The manager was very unprofessional and did not want to help us. He was Very rude. They need some communication skills as well as customer service.
Date of experience: August 11, 2023
Office Depot immediately sold my email address after placing an order. I started receiving some 30-50 new subscriptions within three days of placing an order with them. Go to a brick and mortar store and avoid there marketing.
Date of experience: January 10, 2023
Stay away from this program it is impossible to cancel it is not worth they give the great sales pitch in the store and tell you easy to cancel... NO it is not so do not sigh up for it in the first place!
Tip for consumers:
Like shopping there just do not use this service
Date of experience: April 9, 2024
I am in the process of renovating my home office. I found a desk that was perfect online from Office Depot. I went to the local store to find that the desk was marked "Delivery Only." So, I ordered the desk online. Office Depot charged my credit card at the time of order and promised the desk within days. They missed several delivery dates. After hours on the phone with their customer service people, I was promised delivery today. They delivered a printer cartridge labeled as a desk. Again, I called customer service. They said the desk was not available and I would have to wait until the printer cartridge was back in their warehouse before I would receive a refund. I reported the transaction as fraud to my credit card company and ordered the desk from Amazon.
Life is too short for the incompetence of Office Depot. Order from Amazon. Office Depot should hire whoever trains employees for Amazon and/or Capital One. Do better, Office Depot!
Tip for consumers:
Do not use Office Depot. They ripped me off!
Products used:
I disputed the charge with my credit card company and bought the item from Amazon.
Date of experience: January 12, 2023
Just went to Office Depot with a stapler I purchased within the last month that I was unable to open to put staples in…. The sales clerk was not helpful at all…. He was not able to resolve the problem and did not offer any alternative. Left the store very dissatisfied! Extremely POOR customer service! Amazon or Staples, you are now my go to store.
Date of experience: July 20, 2023
Purchased a bookcase on their website with next day delivery. It did not arrive and there was no tracking information. Contacted customer service twice but was only told there was a delay, they had no idea when it would arrive. After 10 days I asked for a refund. Customer service cancelled it and sent me a refund confirmation via email. Refund was never received. Contacted customer service about 10 days later and they said there was an error, they corrected it and I got a second email confirmation for a refund. Never received it so I contacted customer service again and talked to a "supervisor". She explained she had now corrected the "error" and my refund would be forthcoming. Got a confirmation of that via email. Still, no refund. It's been 40 days. I have paid and received no product. Spent hours trying to get my refund but they show no signs of refunding my money. Buyer beware!
Products used:
None
Date of experience: February 22, 2024
I will never use any printing service from this company! I placed an online order for a wedding printable and Office Depot canceled my item for no reason whatsoever. They could never give a straight answer to why the order was canceled. I tried to speak with a customer service representative (30 minute call) to resolve the issue with no success. I asked to speak to the manager, but she was "in a meeting". This company is not reputable.
Date of experience: October 3, 2023
I just had the worst experience ever. I am a small business owner I have used my local store at congress ave and boynton beach blvd in florida for many years. I went to drop a big job and I was told by the printing manager that they close at 7pm I was in shock really? Since when? This is disturbing because I only use office depot. They have lost a customer. Gave 2 star bc they always done a good job. Please do better with your communication with the customer's.
Date of experience: February 5, 2023
They delivered my order to the wrong address….TWICE. It took hours on the phone (several hang ups on their end) and via text to get the product finally delivered, 7 days after expected. Promised a credit, but it was "over-ridden" several times by an employee they would not identify. Again, hours on the phone & via text to seek resolution & due credit. 10 days after the initial promise of a refund was made, and I've yet to receive it. On a scale of 1-10, a 0.25. Staples from here on out.
Date of experience: December 6, 2023
I have now gone in circles with this company. First off I think that it is absolutely ridiculous to have to wait almost 3 weeks for a refund. When I purchase something they want the money right then and there. Once I finally received the refund it had the wrong name on it and the corporation sent me back to the store to get it fixed. The store was confused but sent the work order in and now that it has been a few weeks I went back to the store and they told me to call the main number and they then sent me back, So, please enjoy your free $140 which is nothing to you but hey I guess I helped pay a few lunches.
Products used:
retractable banner
Date of experience: January 28, 2024
The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.
Products used:
print center
Date of experience: June 28, 2023
The staff at the Tigard Sequoia Office Depot are absolutely the most helpful and knowledgeable! I had an issue with one of their office chairs I purchased and they were able to think outside of the box and solve my problem! I take my hat off to them for a job well done!
Date of experience: February 5, 2023
They had the product.
They shipped fast.
Arrived damaged. Then the hell starts.
I ordered 9/14/23 came damaged 9/20/23.5 calls 6 days. Everyone fron office depot was nice just not helpful.
Finally today I am told they are refunding my money and keep the damaged board.
I NEEDED A DRY ERASE BOARD. Terrible service!
Date of experience: September 26, 2023
I tried to return merchandise with the recipe this evening. I was refused a cash refund and offered a store credit instead. This is simply a forced sale within the store which is unacceptable. I should be able to get my cash refunded with the return of the unopened merchandise.
Date of experience: April 21, 2023
We received a used desk from them sold as new. When we gave an honest review on their website about the product, they refused to publish it. So, do not trust reviews on officedepot.com. They only accept good or decent reviews. The desk we received had children's marker drawn all over it and obvious wear and tear. I am disappointed to know that Office Depot doctors their reviews. Nothing about the review was inappropriate and we were actually kind about how they handled the return. I would deduct at least 1 star from every product on their site to get an idea of the real review.
Tip for consumers:
Deduct 1 star from all of their reviews because they only accept the good ones.
Products used:
Realspace® Broadstreet U-Shaped Executive Desk, Cherry
Item #475994
Date of experience: February 26, 2022
Ordered a simple HON bookcase. Was supposed to be delivered the following Thursday. Great. Driver decided not do deliver. Next, it was re-scheduled for Tuesday. Nada. Now, it's re-scheduled for Wednesday. I'll be delighted to get it before Christmas, if not damaged. Otherwise, return,return, return.
Date of experience: December 13, 2022
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