I did not choose Ontrac, the company which sold the item I wanted forced me to use them, no other choicer offered. In the future I will not but from a company using Ontrac for delivery and I will warn anyone I can to do the same.
Store I shopped from uses them, I would never! For your own peace of mind, if you can help it or have a choice - do not use this this company. It never ages well.
Your absolutely right they suck and are condescending when you contact them about your delivery as if you're stupid. If I know a vendor uses them I don't patronize it's disgusting the way they handle inquiries.