ONYC Hair Questions & Answers

Ask a question

Here’s what consumers have asked with answers from ONYC Hair staff and previous consumers.

13 questions answered
23% answered in 1 day
Question:

Did you experience any bad reactions from using onyc hair?

Answer:

Not at all. I was able to wash and condition it. No bad smell also.

By Ruth B.
See more answers (2)
Question:

Are the products from onyc hair really worth the money?

Answer:

It is worth it for me. It depends on your budget... I was looking for the most natural hair and so willing to pay for it :)

By Ruth B.
See more answers (2)
Question:

Answer:

It depends on what you are looking for. I will pay anything for natural-looking hair so my ONYC is worth it. Now, if you are buying silky-looking hair, you might have more options. But with natural hair textures for black hair, not many great quality options out there... I have ordered from so many vendors both in the USA and don't let me voice my frustration with Ali Express and Amazon. First, the picture of the hair looks like nothing as you receive it. I even saw a vendor selling their products using ONYC Hair photos, LOL

By Chioma H.
See more answers (2)
Question:

How many packs of the clip ins are required for a full head?

Answer:

I did not order the Clipin, I ordered 4 packs of the Kinky 3B3C I tip after consulting with my hairstylist. I think how much you need depends on your style goal. Make sure to ask them anything before ordering. They answered all my questions and they also have a very detailed FAQ page on each product page.

By Ruth B.
See more answers (2)
Question:

I want to buy a closure from onyc but am very concerned about shedding. i am now wearing onyc extensions and love them! also how many installs can i expect from the closure?

Answer:

Thanks Tammra for your interest in ONYC Hair! Our Closures are known to be the best because they look natural and are very versatile. We do ask all customers and stylist to be gentle with the closure because the closure is made of lace which can easily tear if too much tension is applied while installing and/ or styling the piece. Also please understand that constantly poking, itching and adjusting the closure can cause it to rip which will cause shedding and bald spots. The longevity of the closure depends on how well you take care of it. Most of our customers have been able to use their closure for a year and even more… We have many different textures of closures ranging from straight to Kinky! You can get our sassy Remy collection which or the small sized closure as opposed to large one which are more budget friendly options. Sassy Remy https://www.onychair.com/by-category/category/41-sassy-remy Full cuticle closures https://www.onychair.com/by-category/category/79-textured-straight https://www.onychair.com/by-category/category/81-wavy https://www.onychair.com/by-category/category/82-curly https://www.onychair.com/by-category/category/83-kinky-curly You are always welcome to contact our customer service at info@oychair.com for any questions and concerns. We are open 10 am to 5pm EST Monday to Friday excluding public holidays.

By Juliette M., Customer Relation Manager
See more answers (2)
Question:

Hi my name is latoya i'm looking for a vendor i would like to start selling hair can someone please get back with me.... thank you!

Answer:

Hi dear! Thanks for your interest to partner with ONYC® Hair. We always welcome new partners to work with our awesome products. We have different partnership options so depending on your preference, you will find the details. HOW DO YOU GET STARTED? Well, we just need you to confirm your partnership interest by a simple completion of our application. Once you've submitted it, we will start the process to your approval as a Partner. You can easily access details and form on this link: https://www.onychair.com/partner-with-us then select your preferred option. Based on your interest, you can select the ONYC Hair Distributor Package. If you have any further question regarding our partnership program, please email our Partnership Team at partnership@onychair.com

By Jennifer O., Customer Relation Manager
Question:

How long do shipping take ?

Answer:

Dear Shanteria, Thanks for your interest! It depends on your destination and chosen shipping option. Full details will be displayed upon checkout, but you can check possible options here: https://www.onychair.com/shipping If you need any additional question or assistance, please feel free to contact us using this link: https://www.onychair.com/contact-us

By Nadia R., Customer Relation Manager
Question:

How come the wigs look different from the models and the mannequins

Answer:

Dear Gladys, We are yet to launch our wigs, so we are not sure if you are contacting the correct company? We have this imposter that was using our company name to scam people and have since reported them. Please note our sites and only use below to order our products online: USA: https://onychair.com (Ships worldwide) UK: https://onychair.uk (Ships within UK and Europe only) Nigeria: https://onychair.ng (Ships within Nigeria and West Africa only)

By Nadia R., Customer Relation Manager
Question:

I'm looking for a frontal with black girl texture and doesn't shed excessively. would you say your frontal would be what i'm looking for?

Answer:

Hi Monica, So sorry we are late. Our Closures are invented by the BEST in Closure business and meticulously crafted by our creative and detail oriented staff. It has a very Natural Density which helps to combat the wig look hence offers you the most natural finish look! ONYC® Closures are Natural Part Closures Piece so you can part it in different directions. Our Closures/Frontals have Natural distribution to mimic your natural hair distribution, this creates a very Natural look if properly installed. It is double knotted for durability so will last longer with no excessive shedding. We offer our closures in many natural textures that suit all black hair! Please follow this link to shop our closures. https://www.onychair.com/by-category/category/46-frontal-closures

By Nadia R., Customer Relation Manager
Question:

Hey just wanted to knw that do you deliver it in india? if yeah then what is the cost and what is the procedure to wear it

Answer:

Thanks for getting in touch with us. ONYC Hair is pleased to address your concerns. Yes, you can order ONYC Hair Extensions and other products from India and anywhere worldwide. We have worldwide shipping option for all international orders. We can ONLY ship to your billing address if payment is via credit card. For more information about ONYC International Orders, please view our International Shipping Policy: https://www.onychair.com/shipping#international In regards to care, we suggest reading our guide, https://www.onychair.com/hair-care-guide, and emailing us at info@onychair.com. Let us know, if you face any difficulties. Thank you!

By Nadia R., Customer Relation Manager

Can’t see your question? Ask to get answers from the ONYC Hair staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
ONYC Hair?
Post Review