Hi we have booked a ticket recently and charged twice for it. Is this a fraud website. We didn't get a proper response from customer care till now and left in soup

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Hi we have booked a ticket recently and charged twice for it. Is this a fraud website. We didn't get a proper response from customer care till now and left in soup

asked by Antony J. on 2/22/17

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Opodo I. [Opodo Rep] · Answer 1 · 2017-09-13T02:21Z

Opodo I. [Opodo Rep]

on 9/13/17

Hi Antony.

Our apologies for the delay to respond. We are sorry to have read about your customer experience. Please provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into your concerns.

https://tinyurl.com/ka77d8u

James Customer Care

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Grace T. · Answer 2 · 2019-05-03T11:32Z

Grace T.

on 5/3/19

Don't bother with their "customer service". They use people in India who are trained to read a script which basically takes up all your time until you give up. Just call your bank and open a dispute, you will get your refund in a day. Otherwise, it is HOURS on chats (really, I am not kidding - I wasted 6 hours so far).

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