Live chat seemed almost immediately available, but representatives have no power to resolve issues nor do they have any information regarding items they list. Researching the item I was after showed it had been discontinued by the manufacturer and would no longer be available, but online reps kept insisting that the item could be back ordered f I waited long enough. Maybe I'd believe them if it wasn't for the literally hundreds of reviews calling out the exact same scam.
Chat Reps had snippy, dismissive attitude as noted in many, many reviews. The reps know they are working for a scam organization and they're cool with it.

Takes awhile for the right department to get an answer

If you are willing to sit on the phone for an hour or so, then yes.

Nearly impossible. Chat is a joke. Telephone support is a joke.

You will wait 30 minutes for a live person to answer

Impossible either by phone or chat. Know idea as to what their problem is.

Over 30 minutes wait time before you can get them on the phone.