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on 10/24/19Early morning or later evening is best. You can call but they have no tech support, their customer service people are outside the USA and have very limited abilities for solving problems. You can try the 'chat' on their website, but you get the same people who have the same limited answers.
Terrible. Changing payments, plans, phones are all an unmitigated nightmare. Just pay a few bucks more and use Verizon prepaid.
Eeehhhh... you wont be able to understand them tho. And that will be your fault too...