PagePlus

They used to be a good service provider years ago. Now if there is a problem they say they can't do anything about it. I have lost about a month of data service after paying for months now. I have to call in every month now to get it cu on. I asked for a credit or refund and they won't do it. The only thing that makes this company halfway decent is the fact they're using Verizon lines. I had Verizon and I didn't have this problem ever. They just bill you to death with $200 to $300 a month charges! I'm considering going to another provider that takes care of their customers. I am always talking to an Asian person. Hey may have outsourced as a reason for bad service now.

1 phone line disappeared from my account. Customer service had no clue. Bought new SIM card and has not come after 5 days. Their computer system has always been terribly slow. Customer service kept telling to wait for system to come up and transferred my call to many levels of support and finally was told to be patient. No idea about item. Unacceptable!

Dont go here. They have horrible customer service. They will not fix anything... have a note 9 cant send or receive pics. Mobile Data absolutely not working. And my phone worked perfectly fine before I allowed them to insert a page plus sim card... now I'm $#*! outta luck and they dont care

I had this service for 2.5 years. The coverage was good and usually worked well. I loved that it was a no contract, pay as you go plan: AKA no nasty surprises. I made a huge mistake by switching. I've been with Verizon for 3 weeks and I am furious about their misleading and shady business practices. When my contract is up, I am going back to PagePlus.

Representatives transferring my call from one to another 4 times for 2 hours, one time one transferred me to herself instead of appropriate department and surprised, unbelievable, they lost my phone, no help. Polite but no help, felt like talked to robots. Wasted my time, money and very upset in the end. Please don't have any business with this company. Scammers and service is terrible.

Ah, you might want to check dates and wording on the positive reviews here. When I started with PP years ago, they were the only affordable option to use the Verizon network. Once PP was bought out a few years back by some French company, customer service evaporated. Idiots man the lines, telling you to reset your phone, get new sim cards, etc when the problem is on their end. Want to change a payment method? Good luck with that, it has to be done through a rep. Want to change auto billing? Call a rep. Think your phone is compatible because their website says it is after you enter the IMEI? Think again, they'll cut your service and change their minds months after it worked without a hitch. For a few bucks more a month, just use Verizon prepaid and get 3 times the data. It is just not worth the headache.

Since I have submitted a bad review for Page Plus, I have received two calls from their Customer Service number that lasted 1 second and was immediately hung up. Now they can say they tried to reach me to resolve the issue but I was unavailable. This is how they try to cover up. Unreal!

This company is an absolute nightmare. Simply getting ONE issue resolved has lead to more issues, frustration and time that I just don't have on a workday. I've placed 5 calls and have gotten nowhere and it's only noon. I've been trying to get help for 5 hours and just keep getting excuses (all which make it seem like I'M the one causing the issue), transferred or hung up on. My patience tolerance is very very high but at this point I never want to spend another penny on this phone plan ever again.The reps are very condescending and curt and I just seemed to be getting shoved off and ignored. I spoke to two reps that accepted my Access PIN and the 3rd tried to tell me that the PIN I provided was incorrect? Then dropped my call completely. They still haven't sent a survey lol. It's nonsense. I intend on getting off of this phone plan ASAP and highly discourage anyone considering Page Plus. Just spare yourself

You can get better plans from companies like Visible, that offer you 5g for 45 dollars a month as opposed to 4g at 55 a month. I was going to get a family member to join them as I have been a customer for about 8 years and didn't think to look elsewhere. They placed and order then only after paying for my "free" sim card, charged me 29 dollars in shipping. When it arrived, I refused and UPS took it back. The customer support hung up on me when I demanded a refund. You are a trash company.

The phone service was mostly decent in my area but did often drop calls. The website is so beyond confusing and glitchy. There is absolutely no way to change payment info without cancelling your service and starting completely over. Then I just get looped back to the same page over and over. The chat bot is worthless. The real customer service people are nice but I got so beyond tired of constantly having to start over every time I needed to pay with a different card.

Holy $#*!... if you ever wondered what customer service would be like in hell call page plus. It will honestly make you ask yourself how is this possible?! How could a company be this bad at customer service?! I have never experienced anything like it. It really is a remarkable feat of futility. You could honestly say it's a marvel!

I cancelled autopay online for my mother to close her account. They charged her account the next month. When I called to ask why, they said there is a glitch online and it doesn't always cancel autopay. Yet online, it shows as cancelled, so from our view it was completed. Page Plus REFUSED to reimburse despite her phone not used at all that month.

My old company that I loved! Was a hybrid and I needed Venmo... Well sh!t. Ok, my husband has used this company for years and swears by them. I went five months... And I swear that I will never be that f'ing dumb again. They couldn't port my number in. Then finally answer over 100 calls finally did. The data was sorry at best and often wouldn't work if there was a chance a wifi connection might be there. Kept having to turn off wifi just to get the data to work only to have this idiotic company tell me to turn the phone off then on. Wanna guess how many times I did that in five months? I finally lost my cool and told them to fix the f'ing data. They did by shutting my phone completely down. I'm now without a phone till I get a SIM card from the new phone company I probably should have gone with in the beginning. Only go to this company if you like getting jerked around.

I had recently purchased two phones black in color. Several days later, I received the package with the invoice inside. The invoice stated the color as being the color that was ordered but both phones were not the correct color. When I emailed Page Plus about this, customer service stated that the color was not available and that they do not differentiate colors on the website. In addition, I was told that I would have to pay the 20 - 50 percent restocking fee as well as $10.00 in shipping costs if I choose to return them. I did not receive what I ordered and was invoiced for. If that color was not available, the website should be updated so it does mot contain false advertizing. Customer service was extremely disappointing and disrespectful to a customer who has been with them for a number of years.

I was SCAMMED by their referral program, followed the process and after over an hour with your horrible customer service, I was told they didn't have the ability to correct. How do you get away with this? I was scammed, others beware!

Hello, I have been a PagePlusCellular customer for over 10 years. The wireless service is excellent. I have purchased three phones from over that time. Zero problems in this department. But the Customer Service with Page Plus is horrible, terrible, incompetent, intelligible, inept, time wasting, just horrible. In trying to activate a new sim card since January 26,2022, I have spent about 12 hours on the phone with at least eight different customer service agents, until I finally was connected with one person who knew what she was doing. HORRIBLE CUSTOMER SERVICE. So bad, that I am considering finding a more customer-centric provider.

I was using verizon for so many years I been on a contract with them for over 5 years my bill was over $120 plus tax every month I find out about page plus from a friend and they using verizon towers and to my surprise I could use my own verizon phone with them and the best part is I have the same plan and the same service but now I am only paying $45 a month the only down side to make a payment I need to call them every month. Other then that the service is great

When I got their phone there was no back, they wanted me to pay the postage to send it back so I kept it. This was a back up phone in case I lost my phone or was in an area where my Sprint based phone would not work and the price was only $10 for a so called smart phone. I first used a pay as you go plan of 100 minutes for 3 months, I could not get my android gmail etc to transfer over, I turned of the phone to cancel the data (and most of the time I was on wifi) but after making 3 short calls and having less than 7 texts they said I used up 100 minutes, they said the phone must have been continuing using data even turned off. Since I did not have a regular phone which I was waiting for, I had to continue using this phone so I signed up for a monthly plan of 250 minutes and same texts for $12, I probably made 120 minutes on calls and could not even get texts or take pictures on the camera or access any data on this piece of $#*! phone, but I could not cancel, because it was the only phone that I had. At the end of the month I called them to try to work something out, they refuse to refund or give me credit. The rates sound very attractive, they are low because their crappy phones give you poor service and they make money because you can make very few calls, send texts made and unable to access data. For $22, they did not care that they had a disgruntled customer who would inform the public about their poor service. If you use a credit card, your company should reimburse you.

AVOID PAGE PLUS! VERY SHADY BUSINESS. According to their map, I have full coverage. I bought their SIM, got charged $60 for a plan, then wasted 2hrs trying to get phone service because there was NO SIGNAL. The PagePlus guy had me restart my phone about 20 times, reinsert the sim, then told me to walk around outdoors to try for a signal. Nothing. No connection. And they refuse to refund my $60, claiming they have a zero refund policy. I'll be filing complaints with the Better Business Bureau, the US Attorney General Consumer Dept and the Florida Division of Consumer Services.

They let u wait forever on phone, and come back with no answer or just keep sending u to another. Internet doesn't work normally either

I lost out on days of my phone not working called in the was very rude also I did like them at 1st but not anymore they suck

My experience with them wasn't bad until I got a smartphone and started using their data plans. I had heard many complaints about their automatic payment service so I decided to purchase online "cards" every month.

They send you a confirmation email when you buy a card but not when you've applied the PIN to your phone. Also, if they don't apply the PIN to your phone, they don't let you know that you've been switched to their cash payment plan.

So even though I KNOW I applied my PIN last month they claim I haven't. I owe them so much in cash payment now plus they've reset the due dates (which used to be on the 21st of the month but now are the 7th because I had recently bought a new card, unaware that they hadn't applied the previous one).

They refused to set things right and when I complained about their lack of notices they said "we don't do that", so they simply don't let you know when they're changing your service. Stay away from this company, they will do what they can to rip you off. They don't even list their headquarters online to make it harder to complain about them with the Better Business Bureau, but eventually I found it (9700 NW 112th Avenue, Miami, FL *******), unless they lied to me about that, too. I had to contact customer service to get it.

BTW if you do a search for "pageplus headquarters" stay away from the first link. It tries to install "ransomware" on your computer if you go there. I'm not sure if PagePlus is behind that as well but either way it's a really dirty trick.

PagePlus Cellular charged my account every single day for data that was neither sent or received until they totally drained my account. DO NOT DO AUTO REFILL, they will drain your bank account.