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Paytm

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Overview

Paytm has a rating of 1.5 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Paytm most frequently mention customer care, bank account, and many times problems. Paytm ranks 836th among Discount Shopping sites.

  • Service
    93
  • Value
    80
  • Shipping
    72
  • Returns
    74
  • Quality
    73
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
91
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How would you rate Paytm?
Top Positive Review

“Calls... customer care number 098., 83,66-18., 43paytm”

Rajendra K.
11/2/21

1. Paytm Customer Care number 09883-66-1843 This Diwali Best offers. CashBean 2. Download the CashBean app from the Google Play store. 3. Register yourself via phone number on the app. 4. Select the product you are looking for. 5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application. 6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India. 7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Top Critical Review

“Fraud - cheap,not able for 1 star I want given 0”

Lovely J.
12/22/23

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Reviews (770)

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Reviews that mention popular keywords

customer care (200) bank account (31) customer service (65) customer support (27)
Thumbnail of user lovelyjaiswal786
1 review
0 helpful votes
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December 22nd, 2023

Paytm in now days really a fake and fraud company, they offered me lifetime sound box for per month charges but after 15-15 days without any notification they deducted 80,80 rs...many times I called to customer care but they only generating fake tickets and when I said send me written mail for my query,never they send if Paytm not fraud then why they are not providing me written mail,and not refunding my money and not closing sound box tooo...i humble request to all user never use Paytm offered fake services,many shopkeeper also suffering with money deduction by Paytm while they are not using sound box

Thumbnail of user alishaj35
1 review
1 helpful vote
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February 9th, 2021

Do not buy anything from Paytm mall. I trusted it because i was on an assumption that paytm has a good market name. But its fraud. They did not deliver my order and took the money. The customer care does not have any option to talk to a real human capable of problem solving

Service
Value
Shipping
Thumbnail of user amitj6
1 review
0 helpful votes
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November 16th, 2016

Very pathetic experience. I was purchased Rs. 5000 at Big Bazaar. Payment done through Paytm. But not get any cash back. No option for telephonic conversation with customer care. Only email is there. But they also not bother about Customer concern.

Thumbnail of user navinm4
1 review
12 helpful votes
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July 18th, 2018

Worst experience ever with paytm customer care. Its been almost a month and they keep dragging the request with some or the other requirements. Its so frustrating that I am tired of following up with them. Does anybody has any idea how we can escalate to highest management.

Thumbnail of user anishg
1 review
3 helpful votes
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May 3rd, 2015

Paytm is the worst site ever. They make sure to not have a customer complaint helpline too. I ordered an iphone 6 and paid Rs. ******* online but these guys are neither delivering the phone nor giving a refund. When I emailed them on *******@paytm.com, I received a standard response that we will process refund once the merchant receives back the item. How can I make sure that item is received by merchant. I have not even received it. The courier company says that paytm has only made a pick up request but has not given the phone to them for delivery. Its been over 15 days with almost 10 emails and no result.

Paytm is a sham. Suggest everyone stays away from it.

Thumbnail of user sujatag2
1 review
2 helpful votes
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February 25th, 2021

I made 2 payments of 1500 at a petrol pump.in Delhi. Both transactions failed but the amount got debited from my account.The third transaction was however successful and was transfered to the vendor. I have sent bank transaction details, failed transaction copies and a letter from the vendor that 1500 has not come to him. I sent these proof copies to Paytm through their helpline but no action in my favor has been taken.Im scared to use Paytm now

Thumbnail of user ranjithav
1 review
0 helpful votes
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December 5th, 2015

Sent me broken mobile. I sent all the proof for that to paytm. After taking about 17 days they now tell that my return request was cancelled. Asking me to wait yet for another 72 hrs. Guys please don ever buy anything in paytm and get trapped by their cheating business

Thumbnail of user janartharajat
1 review
2 helpful votes
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March 24th, 2015

I will give 0 mark of PayTM.
I had ordered an table they have given an broken one.
And I try to contact them through mail there was no replay till now for 5 days. They are not attending the call also.

Thumbnail of user shashankk2
2 reviews
1 helpful vote
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September 9th, 2015

Dont buy anything from Paytm. It has worst sellers with cheap products.
Specially dont buy electronics for which they are availing great discount.
Dont be greedy, use your mind and dont buy.

I bought woodland Shoes only. And trust me its like Local made shoe. My friend has same with a better quality. Flipkart and Amazon is genuine and have good customer care support.

Thumbnail of user paytmsd
1 review
0 helpful votes
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July 3rd, 2017

Totally annoying service they provide. No one will assist you on there $#*!ing customer care number. Even they say this number is not existing on further services. I hate paytm more then its nasty logo.

Thumbnail of user yogitas1
1 review
4 helpful votes
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January 19th, 2016

Don't buy anything from PayTM:
1. If you cancel the order, they won't refund 100%. But in reality they deduct 4% as processing fees.
2. Customer care service is Pathetic. Was trying numerous time today to get in touch with them but they kept me on hold for all these hours. You need to be very lucky, if you want to speak to customer care. I have sent email and they supposed to reply me in 24 hrs, but still am awaiting.

Choose Amazon or Flipkart they have a very good service.

Tip for consumers:
Dont buy anything from this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user kapid
1 review
3 helpful votes
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October 29th, 2015

I booked 4 tickets from Goa to Bangalore on 27/09/2015.The bus got cancelled and I had to board another. After so many reminders through mail, I got the refund only for 2 tickets and for remaining 2 tickets(order no.*******500), they r telling bus was not cancelled. How is that possible for same bus. They dont even see the mail of customers.The worst part is, you can't call to customer care executive to share ur concern.So b ready for Consumer court Forum, and executives who handled my mails gonna suffer most.

Thumbnail of user ashishs97
1 review
3 helpful votes
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September 17th, 2020

Earlier it was good but now the app has become just useless. You can add money using your card but while making payment they ask for adding account. I was so embarrassed because of this app. I am not able to update my mobile no. My email Id. And their customer care are like black hole you can never contact them.
I request everyone to not use this paytm app. It is seriously let you down most of the times.

Thumbnail of user sathishk3
1 review
0 helpful votes
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April 1st, 2015

Actually I purchased a product by paying the money first, in which i got all products damaged and I raised a complaint through mail to refund my amount by taking there goods back on the same day i received, but till now i did not get any calls or messages. So never buy any goods or products from paytm,,, And one more important thing, they doesn't have any customer care number to contact them...

Thumbnail of user mehakm
10 reviews
169 helpful votes
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December 11th, 2015

According to me paytm is good only for recharge service but rather than i dont like anything which i order... i order a pair of shoes for my brother but it delivered after 12 days. Very delay in delivering...

Thumbnail of user nasars1
1 review
0 helpful votes
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March 8th, 2021

I tried to purchase a mattress from Paytm and tried to cancel it with the reason of not delivering within the specified time and no courier details for dispatch of product available. There after problems started. Nor they deliver my product not they refund my money and ultimately no coustomere care support. When ever I tried to contact them they simply send a useless link which is not usable to contact coustomere care.
Finally don't go to purchase from paytm if we got any problem no one to support and no guarantee for refund

Thumbnail of user sama218
1 review
1 helpful vote
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December 8th, 2013

Untimely update of tariff left me with a feeling of being cheated. Reliance 123 3G data pack is no more valid for 1 GB data. Paytm has not bothered to update the same. I recharged and got only 400 mb. Whats this?

Thumbnail of user anweshab
1 review
0 helpful votes
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April 21st, 2017

Last two transactions were paid- debited from donor's accounts but my (receiver's) wallet has not been updated for over 12 hours now. It is an extremely delicate transaction and the customer service personnel aren't picking up my calls. Such lack of professionalism is least expected from Paytm and is Highly disappointing.

Thumbnail of user rajendrak30
1 review
0 helpful votes
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November 2nd, 2021

1. Paytm Customer Care number *******-66-1843 This Diwali Best offers. CashBean
2. Download the CashBean app from the Google Play store.
3. Register yourself via phone number on the app.
4. Select the product you are looking for.
5. Fill in the loan application form with your basic information, enter the loan amount you want to borrow, and submit the application.
6. CashBean is merely a facilitator providing the Platform for any person in need of financial products... CashBean is **not** a Financial Institution under the Companies Act, 2013 or the Banking Regulation Act, 1949 or any other laws for the time being in force in India.
7. It is true that banks will not allow their money to let-go easily. A due course of action will take place. But if one is unable to pay personal loan EMI (say), this does not make him/her a criminal... **Loan defaulter will not go to jail**: Defaulting on loan is a civil dispute. EMI..

Tip for consumers:
Emi

Products used:
Pent emi

Service
Value
Shipping
Returns
Quality
Thumbnail of user vijaik2
1 review
0 helpful votes
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November 29th, 2021

People like Uber taxi, shops are reluctant to accept payments by paytm. They reason this because of late transfer of their money received by them by upto 4 to 5bdays. Paytm is loosing its popularity and becoming a headache for the user.

Thumbnail of user ajayk6
1 review
1 helpful vote
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June 3rd, 2015

I feel the product is good but the delivery process is too much slow even a metros.
If i order any of the product from paytm. I didn't get in same time which showing there.

Please improve your delivery service is good for you and customers.

Thumbnail of user pujar8
1 review
0 helpful votes
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October 28th, 2020

Our customer care is available Paytm 24*7 Customer Helpline 86:37:09:88:82 Numbers. 24*7. Currently, the helpline is available in English and Hindi. In case you need any further assistance, you can register your issue with us...
Paytm 24*7 Customer Helpline Numbers.
Movies and Events...

Thumbnail of user ajayk182
1 review
0 helpful votes
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November 6th, 2022

Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63
Paytm customer toll free number 79. 08. 49. 41. 63

Tip for consumers:
Paytm customer toll free number 79.08.49.41.63
Paytm customer toll free number 79.08.49.41.63

Products used:
Paytm customer toll free number 79.08.49.41.63
Paytm customer toll free number 79.08.49.41.63

Service
Value
Shipping
Returns
Quality
Thumbnail of user karthikr4
1 review
1 helpful vote
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February 18th, 2016

I ordered casual shirt on Sunday and received it on Tuesday. Packaging is good. I like the shirt very much. I was as like as in the image. Satisfied with the product. Awesome Seller!
I haven't returned any products as of now. Don't know abt that.

Service
Value
Shipping
Quality
Thumbnail of user dharanio
1 review
2 helpful votes
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February 13th, 2016

Hi, im very much satisfied with paytm, slow delivery but its good. Most of the things in my home i purchased and recharge through paytm only, only one electronic product was worst but i raised return request they accept it and refund my amount but they didnt get back the product.

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Paytm.com - Make Instant Digital & Utility Payment, grab latest Entertainment Tickets Online with Great Offers and Discounts and let your Travel be much easier & fun-filled! Free Payment Gateway

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