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    Popeye's

Popeye's

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Overview

Popeye's has a rating of 1.5 stars from 512 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 326th among Restaurants sites.

  • Service
    265
  • Value
    251
  • Shipping
    94
  • Returns
    102
  • Quality
    229
Positive reviews (last 12 months): 5.6%
Positive
5
Neutral
1
Negative
84
View ratings trends
93
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How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Date of experience: 7/14/24
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Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Date of experience: 10/23/24
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Reviews (512)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (38) chicken tenders (17)
Thumbnail of user denisec2934
Illinois
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

First of all Wheeling Popeyes chicken needs to hire competent supervisors. Place an order for two chicken sandwiches only get home find three pice dark meal I don't even eat dark meat at all. I called the number on the receipt for one hour in a half for them to keep hanging up. So I ended up returning and she was disrespectful so I left before I got in trouble without any chicken. Hire better. Will not return to this store again.

Date of experience: November 12, 2024

Thumbnail of user artgod
Arkansas
1 review
0 helpful votes
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October 23rd, 2024

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Date of experience: October 23, 2024

Thumbnail of user charlesb4995
Florida
1 review
0 helpful votes
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October 20th, 2024

I purchased two $6 dollar big box meals today at Popeyes in the drive thru. After leaving I noticed they charge $6.99 each for the $6 dollar boxes. This stinks and I will never go back to Popeyes for anything! Beware is the SCAM Popeyes is offering! The charge was a credit card and they did not give a receipt with the purchase

Tip for consumers:
Don’t go to Popeyes!

Products used:
Food

Service
Value
Quality

Date of experience: October 20, 2024

Thumbnail of user joe.mahoney1000
New Jersey
1 review
0 helpful votes
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October 28th, 2024

Love, love, loved Popeye's but not anymore. 6 pieces of chicken 2 large sides and 2 biscuits came to $41.00. They no longer do the meals without the sodas so each you have to pay for everything a la cart or they force you into purchasing a meal that now has 2 sides, a biscuit and a soda. Either way you are getting screwed. Idk if its this particular restaurant but the batter recipe tasted different and the chicken used to be crispy. Now its crispy and greasy. We were both sick to our stomachs after eating and will NEVER eat there again. What a shame, I guess era of eating awesome chicken is over.

Service
Value
Quality

Date of experience: October 28, 2024

Thumbnail of user gkgp454
Indiana
1 review
1 helpful vote
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September 3rd, 2024

The main reason i went to popeye's was because of the Cajun rice! Now that it is gone, I won't be back in the future! I know I'm just one person but I'm sure there are others! You had a great product and some one in corporate decides no one wants it! I just don't understand!

Date of experience: September 3, 2024

Thumbnail of user janetw2850
Virginia
1 review
0 helpful votes
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November 4th, 2024

I went to Popeyes in chester,VA.on Saturday Nov.2nd onJefferson davis and the food was awful,restaurant dining area dirty,had to take chicken back to counter n got more it was disgusting,I contacted corporate office,to many young workers and not caring

Service
Value
Quality

Date of experience: November 4, 2024

Thumbnail of user lesliem1272
Georgia
1 review
0 helpful votes
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September 20th, 2024

Chicken sandwich cooked to death so hard couldn't chew it. Like the movie Christmas vacation when they cut the turkey. Wasted time and money. It was horrible. Tried to call them about 6 times but no one answered. I said I didn't want spicy and the potatoes were spicy all of this was bad

Date of experience: September 20, 2024

Thumbnail of user s.carapetyan
Colorado
1 review
0 helpful votes
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October 26th, 2024

I ordered delivery from popeyes & I was missing items. Got thighs instead of breasts. So we order pickup & check our food & sides were missing & again thighs no breasts. Go to get a refund & they say they have been out of breasts & just changing out for thighs. Thing is breasts cost more than thighs & scamming customers & being dishonest is a terrible way to treat people. 0 They admitted they are not telling customers & still taking orders for breasts. All I got were thighs. Maybe they were also out of other chicken. Poor & dishonest service

Service
Value
Returns
Quality

Date of experience: October 26, 2024

Thumbnail of user luist505
Illinois
1 review
0 helpful votes
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October 31st, 2024

There is a Popeye on Howard st and Damen Ave., Rogers Park in Chicago. That place has the most unkept, unclean employees I have ever seen. You can stand there hours with no end and they ignore your being there. I was there today 10-31-24 around 6:15. I was standing there for almost 25 minutes and I had to leave. No service, totally ignore. There were about 5 visible employees. That place is nasty, dirty, untrained employees and horrible service, not to mention with an attitude. That restaurant needs to be shut down by the city sanitation. Will never go there ever again.

Service
Value
Shipping
Returns
Quality

Date of experience: October 31, 2024

Thumbnail of user darlenebush683
New Jersey
5 reviews
2 helpful votes
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October 26th, 2024
• Updated review

Way too expensive not worth it! Too salty franchise own by certain people are Rude as hell very disrespectful people. Too salty I was given hard biscuits chicken wayyy salty I called to report I was supposed to get credited I gave information store location. There were a lot of irate customers that day place was filthy. I never got credited they were worse I choose never to go to POPEYES ever again i.told my friends and family they know that was my favorite place not again cooperate did me wrong!

Service
Value
Quality

Date of experience: October 26, 2024

OVER PRICED!
March 10th, 2024
• Previous review

The food has changed for the worst! Always running out of something biscuits taste like grease the chicken tenders also management rude staff also way overpriced will not ever be going to popeyes again going to KFC closing my account!

Products used:
Chicken, Chicken tenders

Service
Value
Quality

Date of experience: March 10, 2024

Thumbnail of user elegane7
Washington
1 review
0 helpful votes
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November 18th, 2024

I order 3 times the food nasty doesn't properly prepared and the manager no good mean and not given receipt everything i order a meal 4 times already no receipt rushing to give me my meal lacking meal order on the bag unsatisfied customer

Date of experience: November 18, 2024

Thumbnail of user samd1123
Georgia
1 review
0 helpful votes
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October 14th, 2024

I went to two Popeyes one on Belair and one on Washington. Popeye need to train all staff on the how to handle customer food. No gloves, from money to food. Employees no gloves, cellphone then food. Touch face then food. The last time I found hair in my food. This is disgusting. Poor quality when it comes to handling customers food

Service
Value

Date of experience: October 14, 2024

Thumbnail of user seastar1997
Florida
1 review
0 helpful votes
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August 21st, 2024

I just got ripped off at NSB Popeyes. A 5 piece tender for over $17 bucks that sucks. Will never visit again. I just ate an amazing steak and short rib gourmet burger at restaurant in Orlando for the same price as this wanabe this as hell tenders from Popeyes

Date of experience: August 21, 2024

Thumbnail of user sunset12703
Virginia
1 review
0 helpful votes
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October 5th, 2024

Bought 5 small chicken tenders and side and drink cost me 20.00. Not eating there anymore, was stil hungray after eating. Before the chicken tenders were large but now about 3 inches ling and less than and inch wide.

Date of experience: October 5, 2024

Thumbnail of user williamd6104
New York
1 review
0 helpful votes
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December 9th, 2024

Chicken not done!still pink at bone!Took 5 mins in microwave to finish! No roll but got the butter! This was in Johnstown ny.never ever buy this crap agin

Date of experience: December 4, 2024

Thumbnail of user joycem1377
Ohio
1 review
0 helpful votes
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August 6th, 2024

The Popeye's Chicken on Warrenville is horrible, no good customer service, the meat is old and dried out, I bought a two piece dinner today, the chicken was brown in the inside and it was fried too hard, the biscuit was hard as a rock i threw my whole meal away, they need to do better, letting that chicken sit up under that light and have the nerve to sell it to the customers, I will go there again., y'all need to have a meeting with Y'all employees.i threw the receipts and chicken away.

Tip for consumers:
No

Service
Value
Quality

Date of experience: August 6, 2024

Thumbnail of user corenda.flowers
Michigan
1 review
0 helpful votes
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November 23rd, 2024

I order a Cajun Turkey For Christmas At Popeyes. I Have My Receipt And Confirmation Number. They Told Me That They Didn't Have My Turkey. That They Can't Do Anything About It. I Would Love To Have My Money Back. Here Is A Copy Of My Receipt

Date of experience: November 23, 2024

Thumbnail of user bobh2841
Canada
1 review
0 helpful votes
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December 14th, 2024

I've been to Popeyes 4 times on 170St & 100Ave, good food but can't get an order right if their life depended on it… PLUS, the speaker wasn't working so I ordered right at the window! AND she still screwed up the order…. I gave this restaurant a fair chance, but will NOT BE going back to them E V E R again…

You lost a good customer due to your extremely poor 💩Service & I'm letting all my friends know also!

Tip for consumers:
Good food 💩 poor service

Products used:
?????

Service
Value
Shipping
Quality

Date of experience: December 14, 2024

Thumbnail of user davew1451
Washington
1 review
0 helpful votes
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July 19th, 2024

I hadn't been there in years when family loved it. But I decided to go today what a mistake. Ordered 6 spicy tenders, side of mashed potatoes and gravy, ranch dipping sauce, and med drink. Total 10.75. Got home and opened bag. Found chicken to be more off a nugget like McDonald's, mashed potatoes had maybe a half teaspoon of gravy on it, and no ranch dipping sauce. Won't be going back and would recommend the same for you.

Service
Value
Quality

Date of experience: July 19, 2024

Thumbnail of user colleent244
Florida
1 review
0 helpful votes
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June 15th, 2024

I have tried many times to get in touch with someone here, you will not speak to any of your customers, you make them text you. This is ridiculous. I am also contacting the BBB for a refund. This is absurd the way you people act. You take almost $60.00 and won't even talk to me to try to make it right. I want my money back asap.

Products used:
The only thing we were able to consume were the 2 drinks and a few bites of mashed potatoes. Everything was inedible.

Date of experience: June 15, 2024

Thumbnail of user breben58
Canada
1 review
0 helpful votes
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June 15th, 2024

Tried Popeye's for the first and last time today. The Mac n cheese is disgusting...nothing like soggy overcooked noodles soaked with what is supposed to be cheese but is good knows what. The chicken tenders are borderline ok but seriously even at a measley13.00 I got ripped off.

Service
Value

Date of experience: June 15, 2024

Thumbnail of user yvettebooboo62
California
1 review
0 helpful votes
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July 14th, 2024

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Date of experience: July 14, 2024

Thumbnail of user gordonp228
Alabama
1 review
0 helpful votes
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June 5th, 2024

The only reason Montgomery locations get a 1 is when you can get food it is good. I gone to my last Popeyes as the service is horrible and too much time to get this food. I have given the locations too many chances Went to two locations today to get a sandwich and neither could serve me a too back up Went to another chicken sandwich location and was in a out in minutes with a fresh hot sandwich and they were 3 times busier. Goodbye Popeyes.

Service
Value

Date of experience: June 5, 2024

Thumbnail of user adriangreen44
New York
1 review
0 helpful votes
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April 28th, 2024

I have been in Michigan 13 years now and never had a good experience with Popeyes. Customer service is ghetto and rude. They always get my order wrong, even after they call my order back to me. Something is always missing in my order. Not sure how any of these people were hired. Never seen anything like it in my life.

Service

Date of experience: April 28, 2024

Thumbnail of user lydiam139
Georgia
5 reviews
1 helpful vote
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May 27th, 2024

Had great, friendly, professional service at my local popeyes. 95 Fisher Crossing in Ga.
Maddie is great. You need more employees like Maddie

Date of experience: May 27, 2024

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About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

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