• Popeye's

Popeye's

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Overview

Popeye's has a rating of 1.5 stars from 507 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Popeye's most frequently mention customer service, chicken sandwich, and fast food problems. Popeye's ranks 347th among Restaurants sites.

  • Service
    264
  • Value
    250
  • Shipping
    93
  • Returns
    102
  • Quality
    228
Positive reviews (last 12 months): 8.7%
Positive
9
Neutral
1
Negative
93
88
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How would you rate Popeye's?
Top Positive Review

“Popeyes moist chicken”

Yvette H.
7/14/24

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Top Critical Review

“Worst customer service”

Eric S.
10/23/24

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Reviews (507)

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Reviews that mention popular keywords

customer service (71) drive thru (50) chicken sandwich (37) chicken tenders (17)
Thumbnail of user artgod
1 review
0 helpful votes
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October 23rd, 2024

Decent food but done of the worst customer service I've have had. Would give lower review if possible. Front counter had no line and attendance spent 15 MINUTES arguing with each other over who would take my order; all refusing to serve me. When they saw to me they literally threw my family order in the bag to send me off.

Thumbnail of user charlesb4995
1 review
0 helpful votes
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October 20th, 2024

I purchased two $6 dollar big box meals today at Popeyes in the drive thru. After leaving I noticed they charge $6.99 each for the $6 dollar boxes. This stinks and I will never go back to Popeyes for anything! Beware is the SCAM Popeyes is offering! The charge was a credit card and they did not give a receipt with the purchase

Tip for consumers:
Don’t go to Popeyes!

Products used:
Food

Service
Value
Quality
Thumbnail of user joe.mahoney1000
1 review
0 helpful votes
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October 28th, 2024

Love, love, loved Popeye's but not anymore. 6 pieces of chicken 2 large sides and 2 biscuits came to $41.00. They no longer do the meals without the sodas so each you have to pay for everything a la cart or they force you into purchasing a meal that now has 2 sides, a biscuit and a soda. Either way you are getting screwed. Idk if its this particular restaurant but the batter recipe tasted different and the chicken used to be crispy. Now its crispy and greasy. We were both sick to our stomachs after eating and will NEVER eat there again. What a shame, I guess era of eating awesome chicken is over.

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Thumbnail of user gkgp454
1 review
0 helpful votes
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September 3rd, 2024

The main reason i went to popeye's was because of the Cajun rice! Now that it is gone, I won't be back in the future! I know I'm just one person but I'm sure there are others! You had a great product and some one in corporate decides no one wants it! I just don't understand!

Thumbnail of user lesliem1272
1 review
0 helpful votes
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September 20th, 2024

Chicken sandwich cooked to death so hard couldn't chew it. Like the movie Christmas vacation when they cut the turkey. Wasted time and money. It was horrible. Tried to call them about 6 times but no one answered. I said I didn't want spicy and the potatoes were spicy all of this was bad

Thumbnail of user s.carapetyan
1 review
0 helpful votes
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October 26th, 2024

I ordered delivery from popeyes & I was missing items. Got thighs instead of breasts. So we order pickup & check our food & sides were missing & again thighs no breasts. Go to get a refund & they say they have been out of breasts & just changing out for thighs. Thing is breasts cost more than thighs & scamming customers & being dishonest is a terrible way to treat people. 0 They admitted they are not telling customers & still taking orders for breasts. All I got were thighs. Maybe they were also out of other chicken. Poor & dishonest service

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Thumbnail of user darlenebush683
4 reviews
2 helpful votes
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October 26th, 2024
• Updated review

Way too expensive not worth it! Too salty franchise own by certain people are Rude as hell very disrespectful people. Too salty I was given hard biscuits chicken wayyy salty I called to report I was supposed to get credited I gave information store location. There were a lot of irate customers that day place was filthy. I never got credited they were worse I choose never to go to POPEYES ever again i.told my friends and family they know that was my favorite place not again cooperate did me wrong!

Service
Value
Quality
OVER PRICED!
March 10th, 2024
• Previous review

The food has changed for the worst! Always running out of something biscuits taste like grease the chicken tenders also management rude staff also way overpriced will not ever be going to popeyes again going to KFC closing my account!

Products used:
Chicken, Chicken tenders

Service
Value
Quality
Thumbnail of user samd1123
1 review
0 helpful votes
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October 14th, 2024

I went to two Popeyes one on Belair and one on Washington. Popeye need to train all staff on the how to handle customer food. No gloves, from money to food. Employees no gloves, cellphone then food. Touch face then food. The last time I found hair in my food. This is disgusting. Poor quality when it comes to handling customers food

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Value
Thumbnail of user seastar1997
1 review
0 helpful votes
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August 21st, 2024

I just got ripped off at NSB Popeyes. A 5 piece tender for over $17 bucks that sucks. Will never visit again. I just ate an amazing steak and short rib gourmet burger at restaurant in Orlando for the same price as this wanabe this as hell tenders from Popeyes

Thumbnail of user sunset12703
1 review
0 helpful votes
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October 5th, 2024

Bought 5 small chicken tenders and side and drink cost me 20.00. Not eating there anymore, was stil hungray after eating. Before the chicken tenders were large but now about 3 inches ling and less than and inch wide.

Thumbnail of user joycem1377
1 review
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August 6th, 2024

The Popeye's Chicken on Warrenville is horrible, no good customer service, the meat is old and dried out, I bought a two piece dinner today, the chicken was brown in the inside and it was fried too hard, the biscuit was hard as a rock i threw my whole meal away, they need to do better, letting that chicken sit up under that light and have the nerve to sell it to the customers, I will go there again., y'all need to have a meeting with Y'all employees.i threw the receipts and chicken away.

Tip for consumers:
No

Service
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Quality
Thumbnail of user davew1451
1 review
0 helpful votes
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July 19th, 2024

I hadn't been there in years when family loved it. But I decided to go today what a mistake. Ordered 6 spicy tenders, side of mashed potatoes and gravy, ranch dipping sauce, and med drink. Total 10.75. Got home and opened bag. Found chicken to be more off a nugget like McDonald's, mashed potatoes had maybe a half teaspoon of gravy on it, and no ranch dipping sauce. Won't be going back and would recommend the same for you.

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Quality
Thumbnail of user colleent244
1 review
0 helpful votes
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June 15th, 2024

I have tried many times to get in touch with someone here, you will not speak to any of your customers, you make them text you. This is ridiculous. I am also contacting the BBB for a refund. This is absurd the way you people act. You take almost $60.00 and won't even talk to me to try to make it right. I want my money back asap.

Products used:
The only thing we were able to consume were the 2 drinks and a few bites of mashed potatoes. Everything was inedible.

Thumbnail of user breben58
1 review
0 helpful votes
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June 15th, 2024

Tried Popeye's for the first and last time today. The Mac n cheese is disgusting...nothing like soggy overcooked noodles soaked with what is supposed to be cheese but is good knows what. The chicken tenders are borderline ok but seriously even at a measley13.00 I got ripped off.

Service
Value
Thumbnail of user yvettebooboo62
1 review
0 helpful votes
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July 14th, 2024

I enjoy Popeyes chicken at Vandegrift Blvd in Oceanside, Ca and Popeyes chicken on Vista Way in Vista, Ca chicken is always moist and hot. They're Popeyes chicken on Oceanside Blvd in Oceanside, Ca that their chicken is over cooked and very dry. (dark meat).

Thumbnail of user gordonp228
1 review
0 helpful votes
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June 5th, 2024

The only reason Montgomery locations get a 1 is when you can get food it is good. I gone to my last Popeyes as the service is horrible and too much time to get this food. I have given the locations too many chances Went to two locations today to get a sandwich and neither could serve me a too back up Went to another chicken sandwich location and was in a out in minutes with a fresh hot sandwich and they were 3 times busier. Goodbye Popeyes.

Service
Value
Thumbnail of user iholloway76av
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

It was the worst customer experience the employee was cursing out the manager they got my order wrong three times they gave me old chicken they gave me red beans and rice that was so dried up it was unable the manager Sharon was the worst manager I've ever seen manage anything the food was terrible

Products used:
Food

Thumbnail of user unsatisfiedc102
1 review
0 helpful votes
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May 18th, 2024

Omg! Omg! The Popeyes at Belleville Crossing has the worst customer service of all times. The entire staff needs to be fired. They all rude. From that girl name TT their managers on down is the worse. I swear this is absolutely the worst treatment you can receive. They all have bad attitudes they never speak They wait time is unbelievable long. I mean it's like a nightmare going in there. Pleeeaaase hire a new crew.

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Thumbnail of user karent2598
1 review
0 helpful votes
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May 21st, 2024

I have ate at Popeyes for years and am very angry. I have always gotten a 2peice dinner with a breast and a wing. Today I was told I could only get a breast and thigh. I do not eat thighs. You have just lost a frequent customer. Also my husband ordered the same a few weeks ago for me at work and I got a leg and thigh instead. Horrible service in Columbus ms.

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Thumbnail of user sylviac490
1 review
0 helpful votes
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May 12th, 2024

Manager at Square One location very rude and cant give proper order also not the first time and when asked to correct gave same food and cold then yelled at me when I told her to correct order, customer service have been for two weeks to get a gift card for the order which was for 20.00 still not answer will not give me my money back

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Thumbnail of user beverleys114
2 reviews
0 helpful votes
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May 26th, 2024
Verified purchase

A soaking wet bun, the supposed crispy coating was soggy and literally falling off in clumps and fries were also stone cold, the best thing about it was the milkshake
Half a star

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Quality
Thumbnail of user rahar2
1 review
0 helpful votes
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May 4th, 2024

I went there so many times, the people that are working are very rude and disrespectful and they don't care about the customers. I just hate being there I would never go there again. The serve the foods that are expire, it is very unhealthy. Government should pay attention to this restaurant.

Thumbnail of user adriangreen44
1 review
0 helpful votes
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April 28th, 2024

I have been in Michigan 13 years now and never had a good experience with Popeyes. Customer service is ghetto and rude. They always get my order wrong, even after they call my order back to me. Something is always missing in my order. Not sure how any of these people were hired. Never seen anything like it in my life.

Service
Thumbnail of user lydiam139
5 reviews
1 helpful vote
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May 27th, 2024

Had great, friendly, professional service at my local popeyes. 95 Fisher Crossing in Ga.
Maddie is great. You need more employees like Maddie

Thumbnail of user jaym1461
1 review
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March 18th, 2024

This store just cannot seem to get the orders correct. 2 pcs. Of dark chicken ordered and you get 1 pc. Of dark and 1 pc. Of white. Order barbeque sauce with nuggets and you get honey mustard sauce. More attention needs to be paid to what is ordered. This is not the first time that I have ordered and each time mistakes have been made. I'm tired of paying for this type of service.

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About the business

Popeyes Louisiana Kitchen shows off its New Orleans heritage with authentic spicy & mild fried chicken, chicken tenders, seafood and signature sides.

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1.5
507 reviews
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