Products Direct

Ordering was simple and easy. Customer service even contacted me directly about my order. I appreciated that the delivery was quick.

. Estes trucking gets a F for the delivery.came on the wrong date did not get a signature put pallet by mail box instead of front of garage door.

Had exactly what I needed and came when promised. Shipping cost was only $1.00!

Severe lack of communication. I was told I'd have tracking in "about 24 hours", yet didn't receive anything for 3 weeks after it shipped until I had to reach out to them twice for a response. Nor were they very helpful or apologetic when finally responding to me.

Not satisfied at all. Had to reach out multiple times for a very basic response with no apologies or explanation for why things were taking so long.

It got shipped to a different house, luckily the person returned my package

This company is absolutely terrible. Please do not buy from them.

They overcharged me during the checkout process. If you are not in the UK - they show prices excluding UK VAT and then add the VAT back into the total. This is a deliberate effort to mislead the consumer.

When I contacted their customer services about being overcharged they blamed me for ordering from the wrong site! I landed there from google - had no idea they even had multiple sites - how was it my fault?

Every interaction with their customer service team resulted in a response from a different person. There is zero continuity. I had 4 interactions with them, each taking over a day and by the 4th interaction I was further back than when I started so I just gave up.

Huge waste of time - will never use them again.

I adore the people that work at Products Direct. They were helpful, kind and responsive. Through no fault of theirs, I'm guessing just nature of the industry, our order was tricky to get scheduled for delivery.

Quick service. We needed one more carton of flooring to finish our kitchen remodel, plus one reducer strip. The rep we spoke to was fantastic. He assured me both items were in stock and he got them shipped the next day.the floor looks beautiful. Your service and pricing are wonderful.

Everything was fine, just took longer than I expected to arrive.

Quote advised product delivery by 7/18. Products delivered 8/3. Terrible shipping company used (YRC/Yellow). They lost product twice and did not seem to care much about it. That being said, the representatives and sales team at Products Direct were great and engaged. I just hope you will consider sending your business to a different shipping company.

So easy to find exactly what I wanted on the website. I called to place my order, received an email with the quote and paid for it right from the email. Great, fast, friendly service. Thank you so much!

I had great help on the front end with my order. Almost all of our stair treats came damaged on the mitered ends. We are trimming them down, so it's not a big deal for us, but if someone did plan to use the corners, it would be a big deal. I think the manufacturing company needs to troubleshoot their packaging.

My sales rep was super helpful but my product came in damaged, it came in damaged from manington itself the floor maker. Many boxes of floor, stair nose and molding were damaged and we had scale back how much floor will be going in our house.

Lyndsay is super helpful always, but I haven't received any refunds as of yet. It's in process.

Delivery date kept slipping. Finally received on Feb 15 when promised Feb 4. One box was damaged but haven't been able to verify if flooring is harmed

Wonderful experience. The young lady I spoke with was a breath of fresh air. She was professional, efficient, and very good at her job finding my item.

Thanks for your assistance today, it was a pleasure doing business with you. We needed the sample vinyl floor plank to coordinate colors with carpets, upholstery and artwork. Thank you.

Tom has been very professional on both of my orders and helpful in getting my tracking info questions answered,

Tom and Joel worked hard to find the product I was looking for. They did and my customer was very happy! They both were very professional! I will definitely call Products Direct again.

Fast, Quick and Easy. Joel Mellon was a pleasure to do business with, very professional and knows the product well. I look forward to doing more business with you in the future.

Easy to navigate the website. Received my order in about a week and a half as it was a holiday wham I placed my order. The product arrives in great shape. Will definitely order from here again.

Item needed to finish flooring job was received in excellent condition, only complaint would be cheap quality of track to attach reducer, track broke with ease, had to glue reducer to floor

Was told I would receive shipment on certain date, did not occur. Happened 3-4 times before finally receiving shipment.

Very nice representatives, just didn't have accurate information.

I received my order, but an extra piece was sent. I contacted cs several times and I am still awaiting a response.

The issue has not been resolved. Still awaiting contact from customer service.

Flooring was a great price but several boxes arrived damaged.