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Products Direct has a rating of 4.0 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. Products Direct ranks 15th among Flooring sites.
This company responds to reviews on average within 2 hours
136 reviews
I adore the people that work at Products Direct. They were helpful, kind and responsive. Through no fault of theirs, I'm guessing just nature of the industry, our order was tricky to get scheduled for delivery.
Severe lack of communication. I was told I'd have tracking in "about 24 hours", yet didn't receive anything for 3 weeks after it shipped until I had to reach out to them twice for a response. Nor were they very helpful or apologetic when finally responding to me.
Severe lack of communication. I was told I'd have tracking in "about 24 hours", yet didn't receive anything for 3 weeks after it shipped until I had to reach out to them twice for a response. Nor were they very helpful or apologetic when finally responding to me.
Not satisfied at all. Had to reach out multiple times for a very basic response with no apologies or explanation for why things were taking so long.
It got shipped to a different house, luckily the person returned my package
This company is absolutely terrible. Please do not buy from them.
They overcharged me during the checkout process. If you are not in the UK - they show prices excluding UK VAT and then add the VAT back into the total. This is a deliberate effort to mislead the consumer.
When I contacted their customer services about being overcharged they blamed me for ordering from the wrong site! I landed there from google - had no idea they even had multiple sites - how was it my fault?
Every interaction with their customer service team resulted in a response from a different person. There is zero continuity. I had 4 interactions with them, each taking over a day and by the 4th interaction I was further back than when I started so I just gave up.
Huge waste of time - will never use them again.
I adore the people that work at Products Direct. They were helpful, kind and responsive. Through no fault of theirs, I'm guessing just nature of the industry, our order was tricky to get scheduled for delivery.
Quick service. We needed one more carton of flooring to finish our kitchen remodel, plus one reducer strip. The rep we spoke to was fantastic. He assured me both items were in stock and he got them shipped the next day.the floor looks beautiful. Your service and pricing are wonderful.
Past experience
Everything was fine, just took longer than I expected to arrive.
Quote advised product delivery by 7/18. Products delivered 8/3. Terrible shipping company used (YRC/Yellow). They lost product twice and did not seem to care much about it. That being said, the representatives and sales team at Products Direct were great and engaged. I just hope you will consider sending your business to a different shipping company.
So easy to find exactly what I wanted on the website. I called to place my order, received an email with the quote and paid for it right from the email. Great, fast, friendly service. Thank you so much!
Best price and ease of ordering.
I had great help on the front end with my order. Almost all of our stair treats came damaged on the mitered ends. We are trimming them down, so it's not a big deal for us, but if someone did plan to use the corners, it would be a big deal. I think the manufacturing company needs to troubleshoot their packaging.
They shipped the wrong flooring and would not return the shipping cost even though they were at fault.We called and left messages and emailed but no response. We sent the flooring back, but they only refunded the product cost and kept the 400.00 in shipping. Do not trust this company"Products Direct"!
This review results from a customer not getting a free pre-order sample. The name of the floor was the same, but the manufacturer's creation date differed by more than seven years. In that interim, the height of the thickness of the floor changed. This measurement was established on the site but missed by the customer and our order quality control. We feel it essential to be clear here. We fulfilled the requirements. We could not know the differences in floor height. You can bet that everybody gets a sample on prefinished wood orders going forward to avoid this problem.
My sales rep was super helpful but my product came in damaged, it came in damaged from manington itself the floor maker. Many boxes of floor, stair nose and molding were damaged and we had scale back how much floor will be going in our house.
Lyndsay is super helpful always, but I haven't received any refunds as of yet. It's in process.
Wonderful experience. The young lady I spoke with was a breath of fresh air. She was professional, efficient, and very good at her job finding my item.
Delivery date kept slipping. Finally received on Feb 15 when promised Feb 4. One box was damaged but haven't been able to verify if flooring is harmed
In stock inventory
Thanks for your assistance today, it was a pleasure doing business with you. We needed the sample vinyl floor plank to coordinate colors with carpets, upholstery and artwork. Thank you.
Internet find
Tom has been very professional on both of my orders and helpful in getting my tracking info questions answered,
Communication on the tracking process was a bit iffy. No advance notice of the delivery was made.
It took 20 days to receive from the time the order was placed. Joel at Products Direct was professional and helpful in helping me place the order.
Tom and Joel worked hard to find the product I was looking for. They did and my customer was very happy! They both were very professional! I will definitely call Products Direct again.
Fast, Quick and Easy. Joel Mellon was a pleasure to do business with, very professional and knows the product well. I look forward to doing more business with you in the future.
Easy to navigate the website. Received my order in about a week and a half as it was a holiday wham I placed my order. The product arrives in great shape. Will definitely order from here again.
Item needed to finish flooring job was received in excellent condition, only complaint would be cheap quality of track to attach reducer, track broke with ease, had to glue reducer to floor
My experience was great. We were able to find our flooring pieces, that we were told were discontinued by a local company. Purchasing - shipping - receiving was all great!
Great customer service and price. Customer service representative Joel was very helpful and responsive. One box of tile was damaged in shipping and will be replaced.
Was told I would receive shipment on certain date, did not occur. Happened 3-4 times before finally receiving shipment.
Very nice representatives, just didn't have accurate information.
Website is full of product info most do not present. Easy to work with chat function. Professional work.
I received my order, but an extra piece was sent. I contacted cs several times and I am still awaiting a response.
The issue has not been resolved. Still awaiting contact from customer service.
They offered a wide range of Coretech samples I hadn't seen previously. They were packaged well and arrived in excellent condition.
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We provide several services. First, as an eCommerce, we exist to simplify your supply chain. Whether B2B or consumer, you can shop in the most convenient way to you. Secondly, we provide customer service. We say customer service is part of the journey. Finally, we curate products that amplify our values—acting as proprietors of products that have good value for their entire life and create goodwill.
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You are confusing us for a different company. We do not sell in the UK