Here’s what consumers have asked with answers from Carla staff and previous consumers.
Total scam. I've reported them to the BBB, The Federal Trade Commision and The Attorney Generals Office in the state their located in, in an attempt to get my money back.Good luck. Run the other way while you can.
Never use these people, carla.com. If you gave then the reservation fee I hope you can get it back. They took my money and never sent the reservation. File a complaint with the Better Business Bureau, Federal Trade Commision, and The Attorney Generals Office.