You are really not talking to a supervisor when you ask to speak with a supervisor. They have terrible customer service and hung up on me when I insisted on talking to someone above the person who would not help me. Seriously! Read some script and then hung up on me. I cannot get a refund. Do NOT use this service. They scam you into believing that you are talking to a representative of the hotel. When I called them to get my money back, the so called, "Supervisor," hung up on me and would not let me speak to her supervisor. Very unprofessional conduct. I would never hang up on a customer. She read some script over the phone to me and then hung up on me. DO NOT USE this scamming outfit. You have been warned!

They don't care about costumer. Once they got paid they don't help you

Very easy but they're no help at all! Kept placing my friend on hold for 30 minutes or more gave her the run around for hours!

They seem to have several phone numbers and I ended up speaking to an intransigent foreigner who said it was ‘impossible" to give me a refund, restore the reservation or transfer me to her supervisor.

Easy, but they stick to their script and do not waiver!

It took several tries but I did eventually get through and then when I did get through it was very difficult to hear because of a bad connection on their end and the line was echoing.

Miserable excuse of a customer service and company!

It's easy to get ahold of them, but their customer service is worthless