Retro Stage has a rating of 2.4 stars from 751 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Retro Stage most frequently mention customer service, tracking number, and poor quality problems. Retro Stage ranks 271st among Clothing sites.
This company responds to reviews on average within 6 hours
Items arrived quickly and as described. My usual size is a perfect fit. Customer service was quick to respond when I had a question. Will definitely order again!
Ordered a dress based on their size chart. What arrived is something that's at least 3 sizes to small. Tried to return for free and get a full refund. They offered a 10% refund, would have to provide "proof" it doesn't fit, and I would have to pay to return the product. It's been two weeks now and they are saying I'm outside their return window. They only ever answer via email or FB messenger overnight and the phone number goes to the same person you're emailing. There's no way to talk to a different person to resolve the situation. DO NOT BUY from this company.
Ordered a dress based on their size chart. What arrived is something that's at least 3 sizes to small. Tried to return for free and get a full refund. They offered a 10% refund, would have to provide "proof" it doesn't fit, and I would have to pay to return the product. It's been two weeks now and they are saying I'm outside their return window. They only ever answer via email or FB messenger overnight and the phone number goes to the same person you're emailing. There's no way to talk to a different person to resolve the situation. DO NOT BUY from this company.
Products used:
None
I purchased 2 dresses and one crinoline. 1 dress and crinoline fit. Other dress I can't even get out very my head. I contacted them and they wanted me to pay for shipping.
Then they contacted me saying write a good review and they would send me another dress and I didn't have to pay shipping. I am supposed to let them see it before they will send it.
Ok here goes sizes are really off be careful. Material and quality is good. They take forever to get to you. I have a dress sitting in the packaging still.
I'm in Canada and those are American prices so I probably won't be buying anymore.
Tip for consumers:
That there US seizing is wrong.
Products used:
1dress 1 Coraline
1 dress to small. There sizes are wrong.
The products were not as advertised on the website and the company would not work with me on a return. Instead, they offered me to pay more money to get yet another subpar item. I requested to cancel the rest of my order after my experience with the first two items and they never sent my refund.
Tip for consumers:
This is a scam.
Products used:
None
I ordered 4 items the beginning of June and received a delivery date of June 12th. On the 12 items didn't come. I reached out through their chat but they were unable to help me. Then next day i received a new tracking for June 21st and thought maybe there was a delay. Well come the 21st nothing. So I reached out to customer service and they offered to send me the swimsuits again for an additional charge. I explained to them that it not necessary since I purchased elsewhere. (Swimsuits were for vacation that I was leaving for on the 22nd). Now they are telling me they can not refund nor can they replace the order since they claim it was delivered on the 12 even with me showing them the tracking for the 21st and delivery showing a different state. Horrible customer service. I will never order from this company again.
Tip for consumers:
The customer service is horrible. Stay away from this company
Products used:
Nine since I never received them and you are trying to keep my money
I ordered a bikini, took a while to arrive that's fine. It was lovely. Placed 2nd order. Size was so small. So requested a refund, eventually they got back to me offering to exchange i said no then offered a percentage off and keep the item, said no still waiting for a return label where I've got to pay the postage back!
Products used:
Bikini
Items arrived quickly and as described. My usual size is a perfect fit. Customer service was quick to respond when I had a question. Will definitely order again!
Products used:
Dresses and petticoats
I liked the items I received. However, U don't think the sizes are true to USA sizes. They maybe more European/Asian body sizes. I still waiting to get Return Information which is not a speedy process.
Products used:
Dresses
I ordered products from this site April 10,2024. I kept in constant contact with customers service about my packages. I received 2 out of 3 of my packages from this one order. I never received a notification that my last package was delivered until 2 days later. When they did send me proof of delivery, they pictire showed thar delivery person did not put my package on my porch nor attempt to knock on my door. Retrostage said they fulfilled their obligations. They wont so anything about it. Horrible customer service, because I had to make them aware of my order several times, 2 months of going back and forward with them. The location the delivery person put the package at made it accessible for anyone to pick it up from the side walk. The delivery person did make an attempt to even walk up a few steps or near my steps to put my package or toss the package on my porch. Therego the horrible customer service.
Very displeased and disappointed with this company and the delivery company they used. They stated it will take 15 days to ship and get the products but it been over 2 months.
That means money loss on my end. You guys dropped the ball on this order and I'm highly disappointed in the service I received from you about this order.
Never again will I order or make referrals to use this website.
Tip for consumers:
Highly Disappointed
Products used:
None
Dress arrived and is lovely but not at all true to size- despite using the sizing chart, this is at least 2 sizes too small. Ah well, return and try again... no chance. The returns have to be sent to USA at your own cost, will have to obviously go through customs, so a refund won't be forthcoming anytime soon. The most worrying part though? Customer service knows that this is onerous and should know that it's also in breech of UK consumer law to have excessive delivery charges, so they offer a 30% refund to keep a useless item to spare you P&P and them doing refunds, also contravening UK consumer law. There are also laws re online purchases here- they must be refunded upon return regardless of the reason for the return (but unworn and in perfect condition) that are being blatantly ignored.
Very dodgy, either amateurs or scammers. Either way, reported to the relevant authorities. Also, have a look at the good reviews... bots all over the facebook ads as well.
Don't waste your money here- poorly cut clothing and a returns process designed to convince you to keep items that are useless to you.
Tip for consumers:
The returns policy is awful and that would be fine, except that the items are very poor quality too
Products used:
None- item was useless
Ordered a dress, shoes, purse, gloves, everything for a party for my Mom who turns 90. I wanted to dress as they did in that period. Everything came and I was so pleased with all the merchandise. I'm sure my Mom will be surprised, and I am a happy shopper.
Great job, well done, Retro.
I'm really happy with the swimsuit I ordered. It's really well made and fit well. I intend on ordering another one because there are so many to choose from. And I want a dress or two, or three!
Dress quality poor and size massive
Requested return and offered 30% discount = $9
Dress was £39
Or refund with postage fees off to US!
Will not use again far to difficult
Tip for consumers:
Won’t use again, returns not free.
Products used:
Nothing threw it in bin
Clothes are cheap quality and do not fit as well as in photos. The company makes returns very difficult and try to get you to spend more money to "exchange" but still keep your original item. Took 3 emails to get return address and actually still waiting for the address. Try to guilt the customer by saying returns are bad for the environment and try to get you to accept a partial return which is not equal to even half the amount of purchase. When something seems to go to be true, it usually is.
Products used:
Ordered a dress which was disappointing and not what we expected. Returns are very had to get and the company has you running around to get a full refund.
The clothes and products (including shoes, hats, and accessories) are absolutely beautiful and well made. They always have a great deal on unique retro fashion, which I absolutely adore 🥰.
Not to mention, their customer service is impeccable. I had a slight problem with my last purchase and they quickly and efficiently resolved my issue. (Thank you so much to Luna for all of your help!)
I highly recommend this site if you love elegant and fashionable clothing with a retro flare.
Products used:
I have purchased quite a few dresses, shoes, stockings, garter belt, pants with suspenders, blouses, a coat, and a few accessories. I love everything I've bought from them! ❤️❤️❤️❤️
Great fitting clothes that fit really well. All types of clothing you're looking for dresses swimsuits shoes and onesies something for any occasion.
Products used:
Dresses onesies and swimsuits
Pretty sure it's a scam or will take so long to arrive (even though it said shipped from a US warehouse) that it's no longer needed. They send a shipping confirmation that can't be tracked and when you question, by email, they say give us 5 days to investigate. They never do, dress was only 40 bucks (plus 10 shipping), but still ticks me off because I need dress for an event. You would've thought ordering almost 3 months in advance would have been enough time. Should've just done Amazon, lesson learned.
Tip for consumers:
Never received the product and customer service not helpful, just keep putting you off. I specifically ordered an item that said “ships from a US warehouse” which is clearly untrue, as everyone knows, it doesn’t take months to get anywhere in the US 🙄.
Products used:
Never received the product
Dear Customer,
I am truly sorry to hear about your recent experience with our shipping and customer service. We understand how important it is for our customers to receive their orders in a timely manner, especially when they are needed for a specific event.
We acknowledge that the delay and lack of tracking updates have caused frustration and inconvenience. We are taking your feedback very seriously and will investigate this issue promptly.
As for the communication issue you mentioned, we apologize if you felt that your concerns were not addressed properly. We strive to provide efficient and helpful customer service and will review our procedures to ensure that all customer inquiries are responded to in a timely and satisfactory manner.
Please reach out to us with your order number so we can look into this matter further. We value your business and would like to rectify this situation to the best of our ability.
Once again, we apologize for the inconvenience. Your feedback is extremely valuable to us as it helps us improve our services.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320
I had the most delightful shopping experience at this charming vintage clothing store specializing in 1930s-1960s fashion. The moment i found the online site, I was transported to a world of timeless elegance and sophistication. The selection of dresses, swimwear, and accessories is simply exquisite, each piece capturing the spirit of a bygone era with impeccable attention to detail. The page was incredibly knowledgeable and passionate about vintage fashion, offering personalized styling advice that made me feel like a true retro fashion icon. Whether you're a seasoned vintage enthusiast or just looking to add a touch of classic glamour to your wardrobe, this store is a hidden gem that should not be missed. I left feeling like I had discovered a treasure trove of sartorial delights. Highly recommended for anyone seeking unique and high-quality retro pieces! Indulge in the timeless elegance of 1930s-1960s fashion at this delightful vintage clothing store. The attention to detail and quality craftsmanship of each garment is truly remarkable. Whether you're looking for a stunning cocktail dress or a flattering swimsuit, this store offers a treasure trove of retro fashion that will make you feel like a classic Hollywood star. The friendly staff adds to the wonderful shopping experience, providing personalized assistance and styling tips. A must-visit store for anyone with a love for vintage fashion!
Tip for consumers:
Loved the site!!
Products used:
All dresses and swim suits
If I could give zero stars I would. I ordered two suits for a vacation and ordered both in the same size. Both XL. I received one XL and one size 2. Big difference. I emailed customer service because there is no way to return or exchange on their site. I have emailed back and forth for a week to just do an even exchange. No go. They wanted me to pay for shipping yet again and repurchase the item. No. This was their error and I shouldn't have to pay anything more. I argued that fact but they offered to send a new one, keep the old one and just pay $8. Again, no. I've already paid for the items and paid for shipping. They wouldn't even do an even exchange for items already purchased. I didn't even try on the size 2 as I couldn't even cover my right boob with both cups. Terrible service and will not make it right with the customer. Bad business and very untrustworthy. Look elsewhere.
Tip for consumers:
Terrible! Do not buy!
Dear Customer,
I understand your frustration and I apologize for any inconvenience caused. I want to clarify that we shipped two swimsuits as per your order, one in XL and one in S size. We promptly offered options for return and exchange upon receiving your email. If there has been any misunderstanding, or if you need further assistance in this process, I am more than happy to guide you through it.
Please note, that if the error was on our part, we provide free return service. However, if you mistakenly ordered the wrong size, you would be responsible for the return shipping cost. We cannot resend a new item for free in this case.
That being said, we did offer you a better option hoping to resolve this issue. For a fee of $8, we offered to send you a new swimsuit without the need for a return. We have absorbed part of the loss in this situation.
If this solution still does not satisfy you, we regret that there is little more we can do. We have tried our best to assist you. We value your business and our goal is to provide the best customer service possible.
Best Regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320
My Retro swimsuit fits perfectly! True to size! Fits me so good. I love the high quality materials used to make the swimsuit pur amazing! I love this company!
Tip for consumers:
High quality fabrics. Fantastic fit. Highly recommend and will definitely shop here again!
Products used:
2 swimsuits, 2 dresses, a sweater and 2 rompers
Ordered on Feb 7, for an upcoming 1920s event. I realized that it takes up to 15 days for delivery. I cancelled the order, next day, Feb 8. I received an email from Retro stating they already shipped it, on Feb 10th. The party has come and gone and today is February 28 and no package yet, USPS still doesn't have it. I'm going to cancel the payment
Tip for consumers:
Don't waste your time.
Products used:
Never received the package still in transit 20 days later.
Dear Customer,
I'm truly sorry to hear about your experience. We understand how important it is for our customers to receive their orders on time, especially when they are needed for a specific event.
It seems there has been a misunderstanding regarding the cancellation and shipping of your order. We aim to process all cancellations promptly, and I apologize if this was not the case for your order.
We value your business and would like to rectify this situation to the best of our ability. Once again, I apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you're open to it, we would like to discuss this further with you to see how we can rectify the situation. Please reach out to us at your earliest convenience.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320
I first ordered from Retro Stage in May 2023. I ordered a butterfly bikini and was very impressed with what I received. I have since ordered from them again several times, and again I have been impressed with what I have received. I've ordered 2 more bikinis, a few dresses, skirts, a romper, and a jumpsuit. Some of the items have not reached me yet, however, I have been able to track each of my packages through the 17Track webpage provided by Retro Stage. I have had no problems reaching customer service to get help. There was a dress that I wanted to return, and I did receive the same comments about it being bad for the environment, etc. But they did offer me 3 options/solutions, one of which was to ultimately return the item. I knew it would be a minimum of $26 to send the item back but I really wanted to put the funds towards another outfit. So in one option they offered to let me keep the dress and then offered me an additional item for free to compensate. I will absolutely be ordering more from Retro Stage in the future!
Tip for consumers:
The items come from China and take 15 days to 20 days to reach you so plan ahead when ordering from Retro Stage. Also, you will likely receive a few options if you want to return an item, including partial to full refund. Keep in mind the different time zones when contacting Retro Stage!
Products used:
Bathing suits, dresses, skirts, romper, jumpsuit
I've ordered about five times and one items has been high quality. Their other were very low end and badly fitting. And, their shipping takes FOREVER. It's obviously dropped shipped or from China. Also: buyer beware of the "pre-sale" - this will mean the shipping will take months to North America. With all of the options this one just is not worth the risk and long wait times.
Tip for consumers:
I wouldn’t order from this website with all of the options out there today.
Products used:
Only one dress - if you insist on ordering from this site make sure dresses and items are lined. Otherwise they are very cheap.
When I ordered my dresses I accidently ordered one as a small. Very awkward since I actually needed XXL. I frantically send an email to customer service to which they responded a few hours later. They changed the size for me and were very kind about it. The dresses took a bit longer to arrive than I expected. I figured it would take 3 weeks for them to arrive but it ended up being two weeks longer. I've ordered from more expensive vintage sites before and I'm not going to lie, you can tell there's a difference in quality. The fabric is thinner and the stitches on the inside are messier. On the outside though? Can't tell the difference. Considering that these are half the price of my more expensive vintage dresses I think it's a decent trade-off. So low price for beautiful dresses but the quality is a bit lower and they take somewhat longer to arrive.
I have ordered several items from here and absolutely love the figure flattering vintage styles. It's really fun to have styles that not everyone else is wearing. The clothes also wash well and hold up in the laundry.
Tip for consumers:
Look at size chart carefully because it changes on each item
Products used:
Clothes
Kimberly,
Thank you very much for sharing!
We will continue to work hard in the future to provide better products and services!
Thanks again for your feedback.
Any more requests, please feel free to let us know and we will surely try our best to serve you well.
Stay safe. Everything will be better.
Yours Sincerely,
Retro-stage Team
That said, my experience was a bit hit-and-miss. I ordered 2 versions of this dress - the first color didn't suit me. The second pattern was adorable, the dress is extremely flattering, BUT the bust seams were sewn all wrong. The pleating over the bust was tucked unevenly into the sides, and resulted in a really weird puckering effect on each side of my breasts. Very odd.
It's kind of hard to see in pictures with the pattern, but the second dress definitely has a flaw. Sending it back (sigh).
Dear Customer,
Thank you for sharing your experience with us. We deeply regret the inconvenience you faced during your recent purchase.
Firstly, we apologize for the delay and confusion regarding the delivery of your third package. We understand how frustrating it must be not to receive timely notifications. We are currently investigating this issue with our delivery partner to ensure that such problems do not occur in the future.
Secondly, we are sorry to hear about the poor customer service you experienced. It is our goal to provide excellent service to all our customers, and it is clear we fell short in this instance. We will be conducting additional training with our team to ensure better communication and support.
We value your feedback and are taking steps to improve our services. As a gesture of goodwill, we would like to offer you a partial refund or a discount on your next purchase. Please contact our customer service team directly to discuss the best way to resolve this issue for you.
Once again, we apologize for the inconvenience and disappointment caused. We hope to have the opportunity to make things right and regain your trust.
Sincerely,
Customer Service Team