Revolut

I have been using it for over 5 years and like that it is easy to use, transparent fees, trading options and instant transfers for small services (baby sitter, piano classes tutor etc) Travelling is easy due to money exchange and cash withdrawal.

How to talk to someone responsible on your support team? Been waiting for a solution for 6 months? Don't ask me to send a formal complaint or just talk to support, already spoke to 73 different people there

Revolut simply stole my money. Closed my account without explanation. Hence no access to online customer service. No telephone number to call. Hence no one to talk too. How the regulator and the government can let these crooks still operate is beyond my comprehension.

Avoid Revolut at all costs.

The CEO of Revolut. Francesca Carlesi. As you know I have been scammed by your client Neil G Van Luven who had previously scammed others utilising his Revolut account. Despite a multitude of communication with Revolut over this matter, your bank refused to assist any further and said the matter was closed all via your chat bot!. Since we had also alerted the FCA and Action fraud and discovered that, prior to him scamming me, he has also scammed another for hundreds of thousands which involved the Metropolitan Police.

All of this is on record but, with his background and conduct, Revolut has a responsibility to compensate when this happens, especially since he had previous form. I was told that you employ another independent entity to try to recover the funds but that they had already been sent on! This is clearly unacceptable and, whilst not wanting to go to the banking ombudsman, I feel that this is the only avenue left open to me unless you, as the new captain at the helm so to speak, are willing to try to do something about this.

With your name at the forefront as CEO of Revolut I have never even had the courtesy of a phone call from anyone and, whilst I appreciate you are an online bank, there are surely times such as these circumstances where that human element is vital!

Went through the trouble of setting up the account and when I changed the BILLING ADDRESS from Scotland to North Carolina I got an email telling me I've been blocked permanently because I'm a THREAT to the customers. This is extraordinarily stupid. That's my billing address. Scotland is my 2nd home address. There are options you would think fir billing and shipping? Verdict: D.O.A. NOT RECOMMENDED.

Recently I had a very terrible experience although I was a 3 year customer of this Digital Bank. After I was talking about Solana Crypto Currency in their chat through the app, they put,out of the sudden, my account under investigation to see the problem and a few hours later they decided to close my account without any reason at all.! I was asking them to tell me the reason to see where was the problem and they only reply that it was their right to do so, and they did it.I still do not know the reason of closing my account permanently and I made a dispute to their Bank to tell me why they have proceeded to such a action. I got no response but they clarified the above..."that they have the right to do so". I tried to reach them through their chat after a few days ago and asked them to reopen the account but they refused because I was already black listed under their policy.
I really do not know what agreement I have violated because they did not say...! They did not even warn me to correct my mistake if there was any...!
Of course after this I understand that this kind of a service is very unreliable and not trustworthy at all. So please be careful who you trust.

Well, it's really sad to say that Revolut isn't as good as everyone say, I do understand that if you tu use it just to pay a bill etc you may be happy with it but it all changes when you having bigger amounts transferred to this "bank"… they have just lost over £9000 which has been paid to me and now they are giving me a £100 for the hassle! That's joke! They advertise themselves as a secured place to keep you crypto, well we have trusted them and now we have lost all those money. So please if you are a trader or person which keeps crypto DO NOT USE them as they can easy loose your money! They aren't protected despite what they say.

When my 300 Euro ATM withdrawal chargeback was rejected in error, Revolut unilaterally closed my case and refused to help, despite the proof provided by the merchant clearly stating that the transaction was cancelled, the payment rejected and a ticket being printed from the ATM stating transaction cancelled. Revolut refused to appeal the rejection decision by VISA and refused to remove the charge from my card

Avoid using Revolut at all costs!

They advertise as being a crypto friendly bank, but whilst making a small transfer of £2000 to the reputable, well established, crypto exchange Kraken, my account was restricted.

I searched the Internet for a phone number to contact Revolut, and there are no phone numbers available that lead to speaking with a human! So I contacted them via App Support where I spent literally 4 hours being pushed around various departments, communicating with 6 different people, jumping through all kinds of hoops, only to have no resolution at the end of if all! I still have no access to my own money.

Furthermore whilst on App Support with Revolut I received a discerning, assume fraudulent phone call, asking me to transfer all the money I held in my Revolut account to cover a Visa payment that I'd not made!

Revolut's customer service is terrible and I believe the whole company to be a scam.

Poor CS, even if you are Premium. Waiting for 4 days for a resolution.
Blaming other banks when the problem is with Revolut.
Waiting for days for "special department" reply.
Promise of 1 day transfers on app but CS state 5 days and I should have read the FAQ, because they state that over there, despite stating 1 day when making the transfer.
Liars, unreliable, unprofessional!
Avoid at all costs if you want to avoid frustrations. Not serious financial company - rather a sad attempt to become one.

Revolut Metal plan insurance is a SCAM!
Stay away and don't waste your money on it!
You will never receive a conditions you a paying for! It is a pure FRAUD!

I was purchasing my metal plan for the last 3 years, hoping to be protected by the insurance.
When I appeared in the insurance case situation and claimed it, they just ignored me.
I did not receive any information about my case for the last 5 weeks!
I contacted Revolut customer support and Allianz Global Assistance company many times and got only a re-assurance, but no actions.
They just want to make you tired of the endless calls and conversations to give up and let them still your money.
I saved all conversations and insurance claim confirmation, so I have a proof of every word I stated here.
Use my experience to avoid your own financial losses.
Stay away from the SCAM companies and don't waste your money on it!

Expensive pricing expecting some good service. This is not the case with Revolut. Service is the worst ever, it may need you a full month of writing them, maybe some body would revert, however not sure solve the problem. You'll mainly be blocked without even they request you to submit one single document taking your money their hostage. It could be their policy to finance their operations. Better keep away, they might turn the next wirecard anytime. Be sure your high street bank is way better than those people, I've been fooled, thousands been fooled till now, You try to avoid. Don't be be impressed by good reviews especially those on Trust Pilot. Revolut are paying even for fake good reviews.

It is excellent, despite some small things that can always be improved. For example, their app each time requiring to sign in after going to background is a bit annoying. Also, accounts are tied to phone numbers, so when I was in another country with their own SIM, I was unable to access the account due to disabled roaming on my original SIM card. But, as for payment service, it is really good, reliable and with real time exchange rates.

It's a really reliable and very cheap banking service across borders. Totally awesome. Something went wrong a couple of times, customer service always helped me out, and I got my money. When you send money to Revolut, you have to add your personal id as a note. When I forgot it, I told them, and they fixed it for me to get the money anyway. I like the idea to change currencies without any charge, transferring money, having a credit card free (pay the deliver only), etc. Simply excellent!

I'm Revolut client and my credit card was used by Fraud that I could prove them.
They have nothing to do about this claim. Following the European Consumer Organisation they should charge back if there is fraud.
On top the internal security is so poor that is it not difficult to use your card by fraud.
Avoid Revolut Bank absolutely.

Customer service is generic, nothing gets done outside their tiny job description. They will not address your issues with supervisors, nor escalate your good inputs to Executive management, as if we are not smart enough to make good suggestions. I started out paying nothing for a $1,000 dollar transfer, it then went to $2.50 per, the in 3 months to $5.00 per thousand. They charge me £7.85 for every other conversion from dollars to pounds and $16.99 a month for the card, raking in about 65 to 70 dollars a month from my use of the REVOLUT CARD. Now I can not use my REVOLUT card in certain places in Scotland because the business says, we no longer take that card. When I wrote to *******@revolut.com to address the issue with my suggestion that they address this with the business, they treated me, the PAYING CUSTOMER like an idiot, and were fake, or in a disingenuous
Fashion, condescending to me in a way that suggest they COULD CARE LESS ABOUT MY CONCERNS. Official reaction - Revolut - not recommended. They are DOA. This is my experience. This is my opinion. I have been using Revolut for over 2 years.

Although Revolut offers benefits their cards are completely insecure and open to fraud be very careful using them and when money is stolen from your account they are absolutely dreadful to deal with, stick with your regular secure and well protected bank cards avoid Revolut at all costs and don't wait for your money to be stolen as the company will provide absolutely no support

Revolut Bank is engaged in fraud, blocks for no reason and creates conditions for the difficult withdrawal of its funds with maximum commissions. This is how they rip off the customers. It is better not to use the services of this bank or you will lose part of your savings!

It's become one of the useless application what you are making now is completely foolish they make some quality review what is over then 3-weeks blocking they count and you cannot make any transaction or received or send you cannot touch your money inside the account it's really something respect for the clients

Anyone dealing with Revolut (http://www.revolut.com) should be aware that the company is a scam.
On 30 March, I transferred 200 on my account at Revolut. My mistake is that I did so from an account that is not in my name, a situation Revolut cannot handle. I immediately informed Revolut of this fact, and they confirmed they could not handle the matching to my account. But they said they would credit me back. Nothing happened for two months. I have been in constant contact with them to induce them to pay me back. Early July, the money has still not arrived.
I would recommend anyone to avoid having to deal with Revolut.
Save pennies, lose hundreds of Euros this is the slogan I suggest Revolut adopts.

It seemed so nice at the start. The app is beautiful, the signup is quick, the card is amazing.
And then... so many small problems that all together make a bad experience overall. To top it the customer service is horrendous. I can't stand it anymore. I abandon revolut.

Absolutely terrible. For no reason and with no notifications, they blocked my account. I couldn't pay bills or buy things. I contacted customer service repeatedly and waited 3 weeks for a reply. They said they were conducting security reviews and then a week later they've just terminated my account. WITH NO REASON. Keep away from them and don't waste your time or lose any of your money!

In general I liked Revolut. I sometimes use their B2C service, and was happy with it - so I tried Revolut Business!

I have tried to open an account for three different regular German companies. The opening process took 7+ weeks, they asked for various kinds of documents (those were brand new companies, so no history at all), finally denied the opening of one account and randomly closed another account. Nobody answers your questions, only the same answers over and over again from a customer service robot.

This is nowhere near their promise to be a modern bank. Every "old school" bank would have opened the account in days.

In Europe, there are so many competitors like Holvi, Penta, N26 etc. - use one of them, but NEVER NEVER use Revolut Business. They'll screw you and randomly close your account without warning.