REVOLVE Questions & Answers

Question 1

Question:

I ordered and received three items and one must be returned. i found the return label for shipping but no way to indicate that i would like a refund. I ordered and received three items and one must be returned. i found the return label for shipping but no way to indicate that i would like a refund.

Answer · 2020-03-30T09:42Z

Answer:

Hi Lynn, I'm sorry to hear that one of the items didn't work out. We will automatically issue a refund for any returns received within 60 days of the order date (our return policy was recently extended in light of current events). We will send you an email as soon as your return is processed and your refund will be issued to the original form of payment for the order. Please let us know if you have any additional questions! Thank you for your order and stay safe Lynn! Best, Candice Team REVOLVE

By Candice L., over a year old

Question 2

Question:

Hello. what carrier delivers to my door in canada. how do you ship to canada Hello. what carrier delivers to my door in canada. how do you ship to canada

Answer · 2018-04-23T10:03Z

Hi Steve, Thanks for reaching out! We have a couple different shipping options for our customers in Canada. We offer Priority Shipping provided by DHL free of charge. Transit time for that option is typically between 5-8 days and it's important to note that this option does not include duties/taxes. Additionally, we offer an Express DDP shipping option that allows you to prepay duties & taxes in checkout on our site. There is no shipping fee if your order is over $100 and transit time is typically between 2-5 days. Please be sure to let us know if you have any further questions, we are always happy to help! Best, Candice Team REVOLVE

Question 3

Question:

Hi, where do you ship from? is it from the us or uk? how long would an order take to arrive to portugal (europe)? regards

Answer · 2018-04-17T12:36Z

Hi Francisco, Thank you for your interest in REVOLVE! We ship from the US. You have two options for shipping to Portugal. We offer Standard shipping which does not include duties/taxes and typically takes around 10-12 days to arrive. There is also an Express shipping option that allows you to prepay duties and taxes and transit time for that option is typically between 4-6 days. I hope this information is helpful! Best, Candice Team REVOLVE

Question 4

Question:

Hi, do i receive a track & trace code if i order from the netherlands, so i can follow my package? Hi, do i receive a track & trace code if i order from the netherlands, so i can follow my package?

Answer · 2018-03-20T08:58Z

Hi Maureen, Yes, we do include tracking numbers for parcels going to the Netherlands. Your tracking number will be emailed to you after your order ships out. Best, Candice Team REVOLVE

Question 5

Question:

If i were to ship the product to hong kong and spent over usd 100 would it be recommended to take standard shipping or express shipping to be faster? If i were to ship the product to hong kong and spent over usd 100 would it be recommended to take standard shipping or express shipping to be faster?

Answer · 2018-01-11T07:40Z

Hi Jaimie! Thank you for your interest in REVOLVE! If your order is over $100, you qualify for free Express shipping. I recommend going with the Express shipping for a faster delivery time and that option comes with tracking as well whereas Standard shipping does not. I hope this is helpful and please let us know if you have any further questions. We are always happy to help! Best, Candice Team REVOLVE

Question 6

Question:

What is your return policy? i see an item that i want but am unsure of my size. i wanted to order two sizes just to be sure of my correct size. the one that will not fit i want to send back. What is your return policy? i see an item that i want but am unsure of my size. i wanted to order two sizes just to be sure of my correct size. the one that will not fit i want to send back.

Answer · 2015-08-21T04:15Z

Hi Shareca! You are certainly welcome to buy two sizes. We accept returns within 30 days for a full refund and within 60 days for store credit or an exchange. The only exception to that is items that are marked as "final sale" on our website. We hope this information helps. Happy shopping! - Team REVOLVE

REVOLVE Questions & Answers

I ordered and received three items and one must be returned. i found the return label for shipping but no way to indicate that i would like a refund. I ordered and received three items and one must be returned. i found the return label for shipping but no way to indicate that i would like a refund.

Hello. what carrier delivers to my door in canada. how do you ship to canada Hello. what carrier delivers to my door in canada. how do you ship to canada

Hi, where do you ship from? is it from the us or uk? how long would an order take to arrive to portugal (europe)? regards

Hi, do i receive a track & trace code if i order from the netherlands, so i can follow my package? Hi, do i receive a track & trace code if i order from the netherlands, so i can follow my package?

If i were to ship the product to hong kong and spent over usd 100 would it be recommended to take standard shipping or express shipping to be faster? If i were to ship the product to hong kong and spent over usd 100 would it be recommended to take standard shipping or express shipping to be faster?

What is your return policy? i see an item that i want but am unsure of my size. i wanted to order two sizes just to be sure of my correct size.

I ordered a pair of comfy shoes and i am beening charged twice. please don't send me 2 pair of shoes. please let me know what to do.

What is the largest width of your long sleeve blouses? i have lymphadema affecting my arm so i need to know

Do you have to pay extra taxes on costums for revolve for costumers in eu?

Can’t see your question? Ask to get answers from the REVOLVE staff and other customers.

REVOLVE Questions & Answers

I ordered and received three items and one must be returned. i found the return label for shipping but no way to indicate that i would like a refund. I ordered and received three items and one must be returned. i found the return label for shipping but no way to indicate that i would like a refund.

Hello. what carrier delivers to my door in canada. how do you ship to canada Hello. what carrier delivers to my door in canada. how do you ship to canada

Hi, where do you ship from? is it from the us or uk? how long would an order take to arrive to portugal (europe)? regards Hi, where do you ship from? is it from the us or uk? how long would an order take to arrive to portugal (europe)? regards

Hi, do i receive a track & trace code if i order from the netherlands, so i can follow my package? Hi, do i receive a track & trace code if i order from the netherlands, so i can follow my package?

If i were to ship the product to hong kong and spent over usd 100 would it be recommended to take standard shipping or express shipping to be faster? If i were to ship the product to hong kong and spent over usd 100 would it be recommended to take standard shipping or express shipping to be faster?

What is your return policy? i see an item that i want but am unsure of my size. i wanted to order two sizes just to be sure of my correct size.

I ordered a pair of comfy shoes and i am beening charged twice. please don't send me 2 pair of shoes. please let me know what to do.

What is the largest width of your long sleeve blouses? i have lymphadema affecting my arm so i need to know

Do you have to pay extra taxes on costums for revolve for costumers in eu?

Can’t see your question? Ask to get answers from the REVOLVE staff and other customers.

Hi, where do you ship from? is it from the us or uk? how long would an order take to arrive to portugal (europe)? regards