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REVOLVE has a rating of 4.2 stars from 1,410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and great experience. REVOLVE ranks 1965th among Women's Clothing sites.
This company responds to reviews on average within 4 hours
34,056 reviews
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
Whether I need a dress overnight, a size change, want to apply a gift card from a return order to another order - this company knows how to treat their customers. Will def continue to shop Revolve for years to come.
I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it)
After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time
* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 19, 2024
Revolve's customer service is abysmal and in need of substantial improvement. On September 5th, I submitted a request for a price match and received automated response stating, "We have received your email and will get back to you within 24 hours." Today is September 9th, and my request has not been addressed.
Their website clearly states they will price match products. I found an identical item priced $10 lower on a competitor's site and, instead of immediately honouring the price match (which is so simple and straightforward to verify), I was asked to submit an official request through the "Contact Us" page— I did that, provided both links to their product and the competitor's with a clear $10 price difference. And now, the competitor's promotion has ended, and Revolve not only failed to price match, but they didn't even bother to respond to my request. But in the meantime, they successfully sent me 12 promotional emails about new arrivals, best-selling items, and irrelevant content like "Welcome to NYC." One would expect that Revolve would prioritise honouring what they publicly state - their price match policy and their promise to respond within 24 hours. If you publicly commit to responding to customers within 24 hours, you should stand by that promise. And if you state you will price match - that too should be honoured and streamlined rather than unnecessarily complicated. I haven't even bought my first product from this company and I already don't trust them.
* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2024
Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience.
Because they had the item that I was looking for and it was available before the release date.
Date of experience: June 17, 2024
My skirt was sent with stains on it, filed an exchange. And the skirt I was suppose to receive was a bodysuit. Had to call back and do another exchange. They said 1 skirt was left in my size, let's hope I get it
Wrong item was sent
Date of experience: June 26, 2024
Revolve is my favorite place to shop. Revolve makes finding trendy outfits easy because it has curated multiple piece looks combining different designers. If I need to return any items the pre-printed label makes it hassle free.
Fast and easy, I felt heard and my issue was resolved quickly
Date of experience: June 16, 2024
Hi there
There was a damage on my sweater when it arrived. I called immediately. The person on the phone was so kind and helpful. I sent back my sweater right away and received a new one without damage within a few days. I love my sweater and the service. So I will be coming back for more. Thank you so much
Hi there
There was a damage on my sweater when it arrived. I called immediately. The person on the phone was so kind and helpful. I sent back my sweater right away and received a new one without damage within a few days. I love my sweater and the service. So I will be coming back for more. Thank you so much
I was referred to it by my sister and a few friends
Date of experience: June 25, 2024
I have purchased jewelry and clothing from Revolve. The quality of the products is excellent, returns are easy and customer service is top-notch. This company is my go-to if I need something for every day or a special occasion.
Customer service goes above and beyond..they put a rush on shipping for a dress I needed at the last minute for no extra charge..
Heard about it from a friend
Date of experience: June 15, 2024
Honestly, I do not have anything negative to say about REVOLVE. They are customer friendly, promptly addresses customer needs, offer clear communication, and resolves issues effectively. Not to mention the price match they do. It is a win-win.
I called them several times for a price match and each and every time they were friendly and excited to assist.
I choose REVOLVE because they are consistent with always having the most up to date fashion, providing the best services, offers 2 day air shipping and free returns and always willing to do a price match.
Date of experience: June 14, 2024
I did not receive my purchase, although the carrier service said it was delivered and had a photo to show. The package was not delivered to my door but left in an unsecured area. I contacted Revolve and the representative, Jennifer went above and beyond to resolve the issue. I got a replacement delivered to my front door the next day. It was such a breath of fresh dealing with a customer service representative who embodies what "true service" means. She was very professional throughout our email interactions. I will definitely recommend others to shop with Revolve based on the type of service I received. Revolve also has great merchandise for all.
Jennifer was AWESOME! Please see the above notes on my experience.
Revolve had what I was shopping for, Osea Undaria Body Oil and the item was part of the 20% off promo. Great body oil, very moisturizer and gives that glow we all want.
Date of experience: June 10, 2024
Last month I've purchased a new shirt online and received it within a week. It looked great, exactly what I ordered. Only when I tried it out I noticed that the fabric was damaged and it made the shirt very crooked. I've sent a message on the website customer service and immediately received response, in a few minutes they took care an refund my account. It was very professional and quick service. I will definitely continue purchasing from REVOLE
Last month I’ve purchased a new shirt online and received it within a week. It looked great , exactly what I ordered. Only when I tried it out I noticed that the fabric was damaged and it made the shirt very crooked. I’ve sent a message on the website customer service and immediately received response, in a few minutes they took care an refund my account. It was very professional and quick service. I will definitely continue purchasing from REVOLE
I like the site and the selection of brands and styles
It is very helpful to show the measurements of the models. Good and quick shipment and usually good quality products. Now I know that also good customer service.
Date of experience: June 15, 2024
I chose a sample, that ended up being completely different than any of the options listed. I guess the eye cream i chose was out of stock but instead of any of the other amazing choices originally I got a cheap cheek color set. It felt like a bait and switch between a good product and something inferior. This has happened multiple times to me.
I love shopping revolve. Its a wonderful brand and i
I shop for preorders, and for 2-day shipping.
Date of experience: June 10, 2024
My daughter is getting married this October in Italy, I have been struggling finding a Mother of the Bride Dress. I committed myself to Revolve as I have only had great experiences with my previous purchases and customer service.
I have ordered a number of dresses to try and hopefully to buy, having said that no luck so far but Revolve is helping the ordering and returning process extremely satisfying and easy.
I am very hopeful that the last dress I ordered from Revolve will be the 1 :)
It is a pleasure to call and chat with Revolves customer service department. I have always had a friendly voice on the other side not making me feel guilty about needing a return label along with encouraging me to order another dress to try!
Remove was referred by a friend
Date of experience: June 12, 2024
Pretty dress, I ordered for a summer wedding. I did not end up wearing it because it was an outdoor wedding on a very hot day in Texas and the material is heavy. I like the dress anough to keep it for another occasion
Friend recommended
Date of experience: June 17, 2024
I love shopping on Revolve. They always have something I can't find anywhere else. And when the product isn't right for you, they have wonderful return policies. They make shopping easy and risk free.
Date of experience: June 14, 2024
Bought a beautiful coach bag it was lovely quality and packaged so well! It ended up being too small for me and the return process was super easy! Revolve made it so easy to return items! I highly recommend!
Super helpful regarding my return inquiries
Because the range of products available!
Date of experience: June 10, 2024
I love Revolve. They have an amazingly curated selection with all sizes. Enough options for my self and my teenage daughters. The fast shipping and extremely easy returns are what keep me coming back.
Date of experience: June 3, 2024
HORRIBLE CUSTOMER SERVICE, ESPECIALLY THE RISK MANAGEMENT TEAM. I RETURNED 2 ITEMS THAT THEY REFUSE TO REFUND ME FOR. THEY STATE "THEY NEVER GOT THE ITEMS BACK" WHEN I EVEN PROVIDED THEM PROOF OF THE UPS TRACKING INFO STATING I RETURNED THE ITEM. AND NOW THEY ARE PUTTING MY ACCOUNT ON HOLD, REFUSING TO PROCESS ANY ORDERS OR PROCESS ANY REFUNDS FROM PREVIOUS ORDERS. REVOLVE CUSTOMER SERVICE WAS THE ONE THAT TOLD ME TO DISPUTE THE CLAIM WITH MY BANK...AND NOW THEY ARE PUTTING MY ACCOUNT ON HOLD. THE WORST CUSTOMER SERVICE EXPERIENCE EVER. WATCH OUT WITH YOUR RETURNS. STAY AWAY FROM THIS PLACE...SHOPBOP AND FARFETCH HAVE SIMILIAR ITEMS WITH MUCH BETTER CUSTOMER SERVICE.
Date of experience: June 25, 2024
Hi Anisha! Thank you so much for your recent feedback. It looks like we have tried reaching out to you via phone and email today. I am terribly sorry for the inconvenience and frustration that you have experienced. I can assure you that we are doing our best to have this resolved with you. We will follow up with you via email with an update. We pride ourselves with having elite customer service, I apologize that this was not your experience.
I contact them immediately cause they had put my order on hold even if the payment went through and then promised the dress would get here for the expected date, and one dress came in but the wedding one didn't so I wrote again and they apologized and gave me a $9 something dollar refund... :/
I thought I could trust it
Date of experience: June 4, 2024
I love shopping at Revolve. They have a lot to choose from, shipping is fast, returns/exchanges are easy, and best of all, their customer service is incredible. I have never had a bad experience with them so far. Revolve is definitely my go-to shop for online shopping.
Very good.
Great customer service
Date of experience: June 3, 2024
Date of experience: February 15, 2024
I had ordered a new tanning lotion and was having it delivered to the Florida address where I was staying.
It was supposed to come within 2 days. When it didn't I called customer service. She was very helpful. It turned out I hadn't completed the order so it was never ordered in the first place. So I wasn't sure I wanted to order it, because my trip was for only 4 more days. She said she could send it overnight. Of course overnight shipping is expensive, so I politely declined. She said they would overnight it for no cost. OMG! When was the last time that was offered to you? Especially when it was my fault that I screwed up the order to begin with. So it was overnighted at no cost to me and I was able to use the lotion for the rest of my trip. Hands down the BEST customer service I have ever experienced.
See above.
I chose Resolve because they had the tanning lotion I wanted to try and it was only no cost 2 day shipping.
Date of experience: June 18, 2024
Overall great experience. I continue to order from Revolve because their shipping/return process. They make it super easy to order/return if needed and it makes me want to order from this site more often.
Date of experience: June 5, 2024
Very easy to order. Glasses were gift packaged beautifully and arrived quickly. Provided with tracking updates on everything. Great experience with Revolve. Thanks!
Had product that met my gift needs. Easy to order.
Date of experience: June 17, 2024
This dress is gorgeous and flows! I'm 5'4" 120 lb and size S fits perfectly. Adjustable straps make it very easy to adjust how low the neckline needs to be. Colors are lovely and would definitely recommend it
Date of experience: May 29, 2024
There was a big hole under the armpit. The dress was so pretty but I wasn't expecting to receive it in such condition from revolve. Pretty disappointed.
Date of experience: June 16, 2024
Revolve is always my go to spot to buy clothes for a holiday or event. I can almost always find something. But this time I ordered several items and not one fit. They were too big, the quality felt poor for the price and on one of the dresses I liked, the sticky part inside the dress to hold it up, lost its stick. Revolve is always quick to ship and quick to return so no fault there but was just disappointed in the overall quality of the items k bought this time.
Love it as a platform, great shipping and returns.
Date of experience: June 18, 2024
REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.
Hi Madeleine,
Thank you very much for your feedback regarding your recent sample request. I sincerely apologize that this is not the first time that you have received the incorrect sample. Unfortunately, the manufacturer provides us with limited samples, and while we do our best to ensure that you receive the requested sample sometimes our inventory does fluctuate. We value your business and do not want you to feel as if this is a bait and switch. We will do our best going forward to have your requested samples shipped out with your orders. We appreciate your understanding. Please reach out to us if you have any further questions or concerns. Have a wonderful day!