I am ready to place my order, but I am unsure about sizes and colors. Am I able to send items back? Even if items are on sale?

asked by Julia S. on 11/11/15

66 Answers
Thumbnail of user rosegalr

Please kindly review our warranty policy here: http://www.rosegal.com/warranty-return/.
Products under the following categories are not covered by the warranty and cannot be exchanged or refunded: "Sale", " Swimwear", "Lingerie", "Earrings" and any discounted items.

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Thumbnail of user joans50

I would personally never, ever do business in any way, shape or form with this company - read the reviews.

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Thumbnail of user kimw73

I received a partial order. I'm a size 12 - ordered an extra large top - and it's what I would call a size 6. Must be based on the tiny ladies in China. I agree with the others: Don't place that order - it may never come. My partial order arrived about 2 months after placing order. Cheap material too.

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Thumbnail of user lisah122

DO NOT ORDER FROM THIS ON-LINE RIP OFF! There are other websites that are trustworthy that you can order clothes from. Always check reviews before going ahead.

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Thumbnail of user isabelleh4

Don't they are not reliable! Never got my dresses nor my money back!

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Thumbnail of user ak342

DO NOT ORDER FROM THIS COMPANY! They steal pictures from other clothing sites, then send the most horrendous clothes to you instead. They do not reply to complaints or requests for returns/refunds.

DO NOT FALL FOR THIS SCAM COMPANY!

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Thumbnail of user heathern16

I agree with the sentiments of previous posters. I'm trying to get s refund for horrible clothes that did not look like the photos. But now they stopped replying to me.

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Thumbnail of user colleenf12

Don't order anything, the picture is nothing like what you will receive and the sizes are ridiculous. Also, I haven't even gotten a few items but I don't care - I am going to return everything and call BofA to see if they will do a charge back.

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Thumbnail of user laquittah

Don't order! Chk out the reviews on this page!

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Thumbnail of user selenac2

Don't do it. The sizes fit so small. And the items don't look like the picture. The fabric is like Halloween material. Falls apart after one wash. No care instructions. And no you don't get your money back. Second time I ordered I didn't even get my items and they still wouldn't refund me.

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Thumbnail of user kathyc60

Do not order anything, there all childrens clothes, and you will never get your money back, scam

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Thumbnail of user andreak46

Not sure because I didn't have to return but the clothes do run small and the dress I bought was cheaply made.

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Thumbnail of user caseym17

Hey Julia,
If you are unsure about sizing it's best to just not order. Or if you do, be willing to keep it. I've received every one of my orders but I don't think it would be worth your time to try to return it. Their sizes are on the small side which I'm sure you've gathered already, I'm quite petite so a medium fits me great. I haven't really had issues with my stuff, nearly everything fit me except one item which I gave away. I've never tried to return but I've heard it can get messy. I wouldn't bother if I were you. Good luck :)

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Thumbnail of user donnac74

Sizing is small. My XL, s look more like medium. My three items arrived in separate mailings about 3:& 4 weeks since my order. No info on returns. Since it came from China I am not going to mail them back, too costly.

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Thumbnail of user aimeef2

I placed two orders and after reading the reviews I canceled the one that wasn't shipped. They will give you the run around, and say that you will be charged for the return. It took at least 10 emails to get my refund.

The second order that was already shipped out was split into 2 shipments. It has been months and I have not received my second one, and when I try and track it I get an error message. I have sent 5 emails and have not gotten one response back.

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Thumbnail of user shannono8

Don't order with rosegal. I'm still waiting 4 months later, communication is terrible. Rip offs. Read the reviews. Save yourself the frustration and money and go elsewhere.

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Thumbnail of user joannad4

I would not entertain this company at all. It's cheap clothing I order based on my measurements the clothing was either too small or too big. One dressing bought for my engagement pictures made me look like a cupcake looked like I had a round clothing basket around my waist. Terrible. Everything I bought for wnegaments pictures are in a trash can the clothing is terrible. It's cheap. There was padding in my dress but it cut in the middle of my chest.

I cannot stress enough to to not order from this company.

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Thumbnail of user lorinl

Might want to read reviews no one seems to have any luck with them

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Thumbnail of user alf1259

Don't order. I did and never got it. Still fighting for a refund but I have had to go through PayPal.

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Thumbnail of user breannes

No! Most times, you don't even get your order. Might as well throw your money out of your moving car.

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Thumbnail of user antonior26

My warning to you is that forget all about this web page. Is a nightmare do business with them.

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Thumbnail of user jessicap66

Don't do it. Look at their facebook page. Hardly anyone gets their orders and if they do they are unhappy. I still haven't received my order. Going on 42 days.

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Thumbnail of user barbarao15

Never order from this site. They are thieves! IF you receive anything you ordered it will be so cheap and most likely way to small and made poorly.

If you do order and actually receive anything you can return at your own expense to CHINA, the shipping will be more than the actual item.

Save yourself the headache and stay away from this scam site

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Thumbnail of user michellef46

Do not order from Roseville they are scam artist they don't answer you back you don't get your full order and they ignore you when you try to contact them their number does not exist do not put the

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Thumbnail of user tonyar8

DON'T DO IT! ONCE YOU HAVE PAID THERE IS NO RETURN!

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Thumbnail of user lindan36

You'll never get your money back... it's a rip-off.

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Thumbnail of user sylviad8

Pay attention to the people telling you not to order, this company (and several others they are connected w/) is a scam. The answer to your question by "Heather" who said they are OK is written by someone in China. If you read it carefully you will see the errors in the english that are the kind of errors made typically by someone Chinese.

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Thumbnail of user debbies66

Do urself a favor. Put ur money elsewhere. Read review s. They basically all say the same abt this company. They suck. I'm still waiting for my last part of my order n don't expect to ever see it.

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Thumbnail of user pujan

Don't buy anything from this fraud website. They're just cheating and you will regret it after you ordered it.

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Thumbnail of user alisonc18

If you haven't already placed your order, DO NOT DO IT! Unless of course you're happy to lose your money and go through a lot of stress. There's the slightest chance you'll actually receive your order, but if you do, and if the clothes fit and are not damaged, then you'll be one of the very rare lucky ones. Don't do it! If you have already placed your order, I hope you did it through PayPal because there's a chance you might get some of your money back.

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Thumbnail of user clairep20

The largest sizes they do wouldn't even fit children there that small. I won't be shopping with them again. Lucky if you even get your order! And then the material is poor, very poorly made.

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Thumbnail of user serenaf3

Don't order from them, if you ever receive the items they will fit a small child, will look nothing like the pic, fabric will be cheap, will never get your money back, not worth your time or money, their company is a sham, they are theives, stick with companies with good reviews like Amazon and Etsy (HIGHLY RECOMMEND), was told Zuiliy is good.

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Thumbnail of user carenn

Don't worry about anything cuz YOU'LL NEVER GET THE ORDER!

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Thumbnail of user dawnz2

I wouldn't order from them. The sizes are way off, sewing quality is very poor. The items are not the same as the pictures. Beware you You're ordering Chinese knock offs.

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Thumbnail of user heatherh35

I have purchased about 30 items over a few orders. I am a very satisfied customer. I have carefully read all the details Rosegal have provided on their website and there are ALOT of them. I figure that nearly all the negative comments are from people who had not done this and not set their expectations accordingly. In regard to your question, I find the products very inexpensive but postage to China is expensive. Each item may have different measurements so check EACH one on the size chart beside every individual product. It will SAY if it is Asian sizing. I am 5'3 and 120. I have learned to check the sizing in the size chart because I made the mistake of reading negative reviews, ordered larger and items came are too large -- NOT too small. But they are exactly as in the size chart and now I stick with that. They even have a comparison chart for you to use for each individual item, If you chose free delivery you should expect 2 months delivery and even then it is in China Posts hands --- not delivered by Rosegal. Rosegal cannot be responsible for China Post! Why do some people think they would be!?! I
I have been paying for the faster shipping with tracking. So worth it!
None of my items are rags. They aren't high end, of course, they are only a few dollars; however, I was disappointed with a couple of items when I took them out of the bag. But I ironed them, cut off a couple of loose threads and the item looks perfect. Not rags AT ALL. Lots of compliments.
Please remember. This is an international site. Some people on this particular forum appear to think that an American medium is the same as UK medium. An Australian medium etc. no wonder their items don't fit them. So I suggest buy with intent to keep, read ALL the helpful information you will find on the link on their front page, check the size guide carefully for each item you order. Set your expectations to what is provided by the company. Choose and pay for the best shipping. Maybe just buy 1 or 2 items the first time to get a feel for it. AND if you have a question for them about your order just create a
Ticket! All on their site and it will go directly into their system to be actioned.
Oh yes, in the helpful information it will tell you about split orders. Read up on it, it's what they do to get your item to you faster. A final warning -- do these things and you may become a huge satisfied shopper with them like I have become.

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Thumbnail of user karens115

When I ordered the sizes were not American sizing. I ordered 3x and they were marked 3x but were maybe a mediiam or small. The company is in China. You can return items for credit but it is very expensive. My shipping estimate was $65 which was almost as much as the credit I would receive. This company is a scam. Buyer beware! I would never order from them!

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Thumbnail of user teresab46

No. They sent me a "sorry" for the screw up, asked for the order number and no response. Do not order! Quality is poor.

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Thumbnail of user ahnee

I don't know I still haven't received my dresses that I ordered in
July. I wouldn't buy from them ever!

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Thumbnail of user lindas114

I ordered 7 tops and all of them were of very poor quality and were not at all like the pictures. I wish I had read the reviews before I ordered but I didn't and now I'm stuck with $117 dollars of dust cloths. You will not be able to return. They will not get back to you.

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Thumbnail of user mistyw6

Yes if you take a picture of what you bought and size it yourself and email them that info all before you can send it back. Otherwise you won't get tour money back. I had to give the stuff I bought away. Too much crap involves to get my money back

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Thumbnail of user kaitlyna3

They claim they do returns but they will not answer a phone call, email back, nor do they send a return sheet with the original order just in case you need to change sizes. I gave the pope along time ago I'm trying to get my money back… Basically I learned a $30 life lesson

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Thumbnail of user wendya20

Avoid like the plague!

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Thumbnail of user rebeccaw38

If I were you, I wouldn't. I'm not gonna be using them ever again nor would I recommend them to anyone. I do not know the policy on sale items, however, I did see that they have a 7 day return policy. I would imagine the return could get a little messy and could take a long time considering it is going to China. Not worth the hassle and my opinion.

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Thumbnail of user ceciliel

To send something back, you would have to receive it first.

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Thumbnail of user britf

Nope they will not even give you your order it's been over 4 months as I have not received my items. DO NOT ORDER FROM THEM

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Thumbnail of user ashleye21

I wouldn't know it has been a year now since I placed my order and I have not yet received it!

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Thumbnail of user barbaran29

Save yourself & shop elsewhere.

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Thumbnail of user yc10

Do not buy I returned my items and have not received credit for my return, DO NOT BUY FROM THEM.!

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Thumbnail of user missyp3

I definitely would not buy from there. Ive been waiting now 70 days for one jacket and if takes all of us that long to get items, im pretty sure the returns would be really long. I havent gotten mine so i do not know the procedures. The stuff is cute but honestly its not worth the hassle.

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Thumbnail of user aliciab19

Do not buy anything you cannot return unless you pay to ship it back and the quality is awful!

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Thumbnail of user kathyj24

I would not order of I were you. Their website is very shady. You either never goingvto get your order or it will be way to big and flimsey. Plus it may not come for months. Take a word from me who have expierienced this from them. They git me the first time I ordered that was enough for me. Do not order.

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Thumbnail of user edithw17

My orders from rosegal are basically bags. My friend did order some clothing and I must say based on what she received the materials are veryyyyy cheap and inferior and the sizes run veryyyyy small. Be careful wen you do u might not be satisfied. Like I said previously I only order bags from them which are exactly wat is advertised on the site.

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Thumbnail of user karinas6

Dont do it! They are a scam company that will take your money, never refund it and never send you your product!

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Thumbnail of user nicolaf5

Don't bother, you won't get the items anyway!
Total waste of money!

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Thumbnail of user maureena7

Save ur money! I still haven't received my order form this company Rosegal that I ordered for my daughter back in Auguat! I ordered 2 summer outfits and to date yet to receive. The company took my money out of my acct the first day I placed the order! I have attempted to contact them, and STILL NO REPLY! This is a scam buyer beware!

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Thumbnail of user ilonak4

Julia! Are you really want to spend your money on that trash!? If you looks like 10 y. O skinny girl and do not care at all about quality, than you will fit for their sizes! My advise: stay away from that seller! Chip price there means you will pay for trash, without having an option to return it and get your money back! Ilona

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Thumbnail of user tracyo7

This company is HORRIBLE. Never got my order ever, but they took my money pretty darn fast. Find another company to order from, no matter how much you think you like the item you are thinking about buying.

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Thumbnail of user julief49

They won't accept returns for not fitting and it will cost you more to ship it back to China than you paid for your items. Nothing about ordering, receiving, or returning is easy... Think twice

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Thumbnail of user maryj125

Sizes are asian sizes like petite if you are small get medium.

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Thumbnail of user stephaniek45

I would know as I never received my item. From what I have since read, those who are lucky enough to receive their items say that the sizing is way too small and they have issues when trying return. Personally I would never ever ever buy from them again.

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Thumbnail of user sarahd88

I think I'm out my $69 I spent. All clothes too small and I ordered a size up. Keep your money. ModCloth and Asos are better bets.

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Thumbnail of user marcellap1

I agree and order larger then you normally wear, if you actually Have to buy from this site!
I wouldn't recommend at all!
Good luck though..

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Thumbnail of user elayneb1

Do not buy from this company. They are scammers. Still waiting for my order since September 7th. From what I can see if you do receive the products they are rags and 4 sizes too small.

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Thumbnail of user nancyc78

There is a conversion chart to compare our sizes to theirs. Just scroll down to it. They run very small and no you cannot do returns and refunds are hard to get on items you don't receive.

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Thumbnail of user dianar34

I did Not have any problems with my sizing. Looking at Facebook, it looks like others have had issues with returns.

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Thumbnail of user matthewd21

I would make sure you pay with paypal. This company will screw you around for months. That was the only way I got my refund.

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